Amazon's Nov 2024 Code Release modifies some FBA orders to be FBM orders
From July 2023 through Nov 14, 2024 (17 months), I sold virtually nothing by FBM, despite having quite a few active offers. I don't know what changes Amazon made in mid November 2024, but now I'm seeing quite a few FBM offers (21 orders in the last 6 days) and many of them have issues. The most concerning issue is when I have a Buyer creates an FBA order, and Amazon changes it to an FBM order. Where I only set up an FBA offer and have sent all of my inventory to an Amazon warehouse, I don't have any way to fill these redirected orders.
(following is an excerpt from my messages to Amazon today)
I keep trying to contact Amazon Seller Support via the 'Call Me Now' function, but I am never called. I see a message on the Call Me Now page saying they are connecting and I should answer my phone, then the message changes to say the call has disconnected and that I should call back if I still have questions. During this time, my phone has not rung, and my call log shows no incoming calls at all. The phone number I have provided is correct, and I receive calls regularly from others, so I know my phone is working properly - this is definitely not user error. I resorted to the chat function, and have spent over 7 hours this week on chats with Seller Support, trying to resolve these order issues, but the Amazon personnel (or bots) have not provided any specific explanations or guidance. They keep giving me vague generalities about 3rd party software and bulk updates, neither of which I use. They appear to be using a library of canned responses, and the personnel are unable to explain the responses they send me. Amazon has advised me to cancel problematic orders, which I have done. Now, Amazon is threatening to deactivate my account due to cancellation statistics.
It is clear that, on or about 11/15/24, Amazon had a code release which was not fit for purpose. The new code modified Amazon's order handling workflow improperly, creating chaos for the Sellers. Amazon Seller Support's "Call Me Now" voice option has been disabled abruptly, with no updated messaging. No doubt, this is due to an overwhelming volume of calls from Sellers who are trying to cope with the fallout of the bad code release.
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Amazon's Nov 2024 Code Release modifies some FBA orders to be FBM orders
From July 2023 through Nov 14, 2024 (17 months), I sold virtually nothing by FBM, despite having quite a few active offers. I don't know what changes Amazon made in mid November 2024, but now I'm seeing quite a few FBM offers (21 orders in the last 6 days) and many of them have issues. The most concerning issue is when I have a Buyer creates an FBA order, and Amazon changes it to an FBM order. Where I only set up an FBA offer and have sent all of my inventory to an Amazon warehouse, I don't have any way to fill these redirected orders.
(following is an excerpt from my messages to Amazon today)
I keep trying to contact Amazon Seller Support via the 'Call Me Now' function, but I am never called. I see a message on the Call Me Now page saying they are connecting and I should answer my phone, then the message changes to say the call has disconnected and that I should call back if I still have questions. During this time, my phone has not rung, and my call log shows no incoming calls at all. The phone number I have provided is correct, and I receive calls regularly from others, so I know my phone is working properly - this is definitely not user error. I resorted to the chat function, and have spent over 7 hours this week on chats with Seller Support, trying to resolve these order issues, but the Amazon personnel (or bots) have not provided any specific explanations or guidance. They keep giving me vague generalities about 3rd party software and bulk updates, neither of which I use. They appear to be using a library of canned responses, and the personnel are unable to explain the responses they send me. Amazon has advised me to cancel problematic orders, which I have done. Now, Amazon is threatening to deactivate my account due to cancellation statistics.
It is clear that, on or about 11/15/24, Amazon had a code release which was not fit for purpose. The new code modified Amazon's order handling workflow improperly, creating chaos for the Sellers. Amazon Seller Support's "Call Me Now" voice option has been disabled abruptly, with no updated messaging. No doubt, this is due to an overwhelming volume of calls from Sellers who are trying to cope with the fallout of the bad code release.
Amazon's Nov 2024 Code Release modifies some FBA orders to be FBM orders
From July 2023 through Nov 14, 2024 (17 months), I sold virtually nothing by FBM, despite having quite a few active offers. I don't know what changes Amazon made in mid November 2024, but now I'm seeing quite a few FBM offers (21 orders in the last 6 days) and many of them have issues. The most concerning issue is when I have a Buyer creates an FBA order, and Amazon changes it to an FBM order. Where I only set up an FBA offer and have sent all of my inventory to an Amazon warehouse, I don't have any way to fill these redirected orders.
(following is an excerpt from my messages to Amazon today)
I keep trying to contact Amazon Seller Support via the 'Call Me Now' function, but I am never called. I see a message on the Call Me Now page saying they are connecting and I should answer my phone, then the message changes to say the call has disconnected and that I should call back if I still have questions. During this time, my phone has not rung, and my call log shows no incoming calls at all. The phone number I have provided is correct, and I receive calls regularly from others, so I know my phone is working properly - this is definitely not user error. I resorted to the chat function, and have spent over 7 hours this week on chats with Seller Support, trying to resolve these order issues, but the Amazon personnel (or bots) have not provided any specific explanations or guidance. They keep giving me vague generalities about 3rd party software and bulk updates, neither of which I use. They appear to be using a library of canned responses, and the personnel are unable to explain the responses they send me. Amazon has advised me to cancel problematic orders, which I have done. Now, Amazon is threatening to deactivate my account due to cancellation statistics.
It is clear that, on or about 11/15/24, Amazon had a code release which was not fit for purpose. The new code modified Amazon's order handling workflow improperly, creating chaos for the Sellers. Amazon Seller Support's "Call Me Now" voice option has been disabled abruptly, with no updated messaging. No doubt, this is due to an overwhelming volume of calls from Sellers who are trying to cope with the fallout of the bad code release.
