Amazon Seller Support SUCKS!
What is is with Seller Support?! I am trying to work with them to resolve what I thought was going to be a quick and relatively minor issue and it has been a month of canned responses, no real updates and absolutely NO help or resolution. I realize there are thousands of sellers on Amazon and I am a guppie in this giant sea of people but the reason people shop here is because of the wide variety of vendors to choose from. You'd think Seller Support would want to help us out.
Also - the "Authorized Partners".....be forewarned that some or many of them appear to be scammers, this is the issue I am trying to have resolved currently. If there are any tips or tricks for navigating this nightmare I am all ears.
Amazon Seller Support SUCKS!
What is is with Seller Support?! I am trying to work with them to resolve what I thought was going to be a quick and relatively minor issue and it has been a month of canned responses, no real updates and absolutely NO help or resolution. I realize there are thousands of sellers on Amazon and I am a guppie in this giant sea of people but the reason people shop here is because of the wide variety of vendors to choose from. You'd think Seller Support would want to help us out.
Also - the "Authorized Partners".....be forewarned that some or many of them appear to be scammers, this is the issue I am trying to have resolved currently. If there are any tips or tricks for navigating this nightmare I am all ears.
20 replies
Seller_7LrAV0m5llaI7
Amazon is now pretty much a self serve platform. Amazon seller support is there to support Amazon, not the seller.
If you explain your problem and reference a case number here, a Moderator might be able to help you out.
Seller_D7mNsI9QDpUdP
Yes, your analysis agrees with hundreds of other on this forum...regarding the nature of seller support. And it seems to span fbm, fab, big dealers, little dealers, newbies and oldies. I used to think it was just old time booksellers but I have now come to feel the warm embrace of all types of Amazon sellers. Advice? check out new options for your business; diversify.
Seller_GpoPs9VjI4McU
You are arguing with a compute when you contact seller support. I was using FBA and they always loose parts. The last straw for me was when they lost an entire shipment that I sent to Amazon and I could not talk to anyone about it. They finally said they closed the claim. So I was basically out of 10's of thousands of dollars. Now that sucks. I gave up on FBA and just fulfill myself.
Seller_IqjoV9ULinLex
basically, we barking on the wrong tree; the forum is where you can find some answers, but consider this... if they make their employee pee in bottles in FBA centers, what do you think they would treat us as? Do you think we vendors matter in the grand scheme of things in Amazon's eyes? come on now...
aside from the rant.. do your own research, and fix the issues yourself. Just be glad that you are not facing something like Brand approval or account suspension, then you are truly F in the A.
Seller_NXutOoTedpfYE
This is your opinion However, I agree to that opinion.
Seller_z6L37XIGqaTKj
Amazon seller support is a bit of an oxymoron like military intelligence and giant shrimp. Don't expect much from them in the way of helping particularly if you get shunted to offshore support in east asia. I gave up eons ago trying to make them understand the difference between two manufacturers, each using the same name.
Seller_ToPPYvOWlyp9j
SS are no help, unless one happens to stumble on a human, who actually understands your problem, instead of AI. Their responses are timed: one reason humans are forced to use templated responses. With their answers judged in seconds, how much help can they be? Sending an anguished seller a worthless e-mail; stalling the complainant, then closing the case?
My best advice: google sellers ask sellers, where many of the most knowledgeable sellers now congregate.
Seller_fBZFdwrGdO0Cb
Last time I needed help I did it via e-mail and it was great. I got my answer in less than 24 hours . So try that .
Seller_IlPjCZLKNTFOz
It's our experience that just submitting tickets doesnt do it these days. Always pick the call option when submitting tickets. You'll still get a ticket but atleast the phone call helps ensure the problem is clearly laid out. If you then get a response you don't like via email, just request another call.
Obviously you'll still have issues but this cuts down the misunderstandings and pointless back and forth. Oh and not all the authorized partners are bad.
