Rufus AI giving false disparaging info on our asin
I can't believe amazon is doing this to sellers. The rufus AI is giving disparaging false info about our asin to shoppers, while it talks glowingly about our competitors products. Thanks amazon.
0 replies
Seller_jvfhuXWiqaKrs
Please share some screenshots here or you'll get no help.
Manny_Amazon
Hello @Seller_vgDzlIXXsMqfr,
I'm sorry you're running into this issue. I see Support provided you with an answer in case 16546860831: Rufus is trained on Amazon’s extensive product catalog, customer reviews, community Q&As, product detail pages and information from across the web to answer questions on a variety of shopping needs and products, provide comparisons, and more.
It’s still early days for both generative AI and Rufus, and the technology won’t always get it exactly right. We will keep improving our AI models and fine-tune responses to continuously make Rufus more helpful over time. If an answer is incorrect or unhelpful, you can provide feedback by pressing the thumbs down button in the app or by using the help center. Your feedback is important and it will help us improve the experience further.
Regards,
- Manny
Seller_wq6nwVyXc8ynC
Rufus is neither accurate nor objective! It mislead buyers. Rufus even "generate" some information that does not exist at all. If you provide AI, please provide a decent one!
