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All funds are frozen in Account level reserve
Please immediate help is needed.... All the funds are held as "Account reserve level", I opened Multiple cases and talked to multiple representatives and still nothing but bot responses. Today was suppose to be the disbursement day and I got nothing because the available funds still zero.
Cases#: 16615628241, 16613453671, 16613014291, 16628452091
Beside the funds being held under account level reserve, my debit card was removed from "deposit methods" and I am receiving an error every time I try to re-add it again, all of these changes seems like it all started since I accepted a loan from Parafin and they were authorized to access my account. But I am not sure if its all related.
I hope someone can help or at least direct me to why all funds are being held.
@Cooper_Amazon @Danny_Amazon @Michelle_Amazon @TaylorR_Amazon @Steve_Amazon @Wyatt_Amazon @Yokie_Amazon @Glenn_Amazon @Cooper_Amazon @Emet_Amazon @CR_Amazon @Micah_Amazon @Stevie_Amazon @Nano_Amazon
3 replies
Seller_J46Ruz3VzvWCV
"...my debit card was removed from "deposit methods" and I am receiving an error every time I try to re-add it again"
Not even sure how you got a Debit Card into your deposit methods, because those aren't acceptable for the Credit Card section, much less for deposits.
Except if a few instances that I'm aware of (related mostly to your origin country) Amazon doesn't accept Debit Cards in the section. They require a Credit Card.
I'd read over this help page - Add, delete, and verify your credit or debit card information - https://sellercentral.amazon.com/help/hub/reference/GUQLF3C3HXXXERLC
Next, Id' go with this page: Why didn't I get paid? - https://sellercentral.amazon.com/help/hub/reference/19301https://
Then if you need a deposit method: Selling Partner Appstore> and search "Disbursement Solutions" or https://sellercentral.amazon.com/selling-partner-appstore/search?category=f00228ab-f2c8-4e3d-ac20-d4c159e5e482&pageNumber=1&pageSize=48&locale=en-US
The forums is blocking these Seller Central links for some weird reason so I can't do live ones. You'll have to copy/paste.
Emet_Amazon
Hello @Seller_REcWcY6HAIytZ
Thank you for your post.
We are closing this duplicate thread.
Please create only one topic per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking.
You may continue the discussion in your original topic, thank you.
Emet.
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