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How to contact customer that has opted out to receiving messages?

by Seller_JH2wUFEhFW2BD

FedEx contacted me about an order that has the wrong address, but I can't message the customer to request their address verification because they have opted out of receiving messages from 3rd party sellers. I call seller support and they weren't able to help me. The system suggest you write [Important] in the subject, but the system doesn't allow us to change the subject. I even added it in the beginning of a message. Anyone have a solution for this?

Tags: Direct Shipping, FedEx, INR (item not received), Lost shipment, Seller fulfilled
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Seller_Hi7wbO2Kbo6bl
In reply to: Seller_JH2wUFEhFW2BD's post

The advice about using "important" in brackets in the subject line only applies to messages sent through your "regular" email system. At one time it was easy to find buyer's Amazon-coded email address (not their real one). Not sure now how one does that.

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Seller_rI7BZIczK8iAC
In reply to: Seller_JH2wUFEhFW2BD's post

Can't you click "Contact Buyer" in the "Order Details"?? And HOW do you know that she opted out of receiving messages? Where does it inform you about that?

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Seller_ArJhBa0D5u08m
In reply to: Seller_JH2wUFEhFW2BD's post

It's absolutely ridiculoues that it's so hard to contact a customer over an issue with THEIR order. They should not be able to "opt out" if they are ordering something. problems are always going to arise, and have the time Amazon's ways of contacting do not work. phone nor message and if I cancel the order it dings MT health. For wanting sellers to be the best you can be, Amazon makes it IMPOSSIBLE to have any sort of customer service whatsoever. This is the only site I am barely allowed to talk to a customer, and they expect the most from me than anywhere I sell. Senseless.

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Seller_U2iypJCercyzc
In reply to: Seller_JH2wUFEhFW2BD's post

In the immortal words of my favorite mob boss, "Fuggettaboudit."

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Seller_Qvkq0XIyYVeNa
In reply to: Seller_JH2wUFEhFW2BD's post

...but jokes aside, if you printed and shipped using Amazon's Buy Shipping option I believe you are covered for misdelivery and it will not affect your AH.

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Seller_mXORESTBEVs3i
In reply to: Seller_JH2wUFEhFW2BD's post

Did you try clicking on all the options? When I was blocked from sending a message through "Other" I was normally able to send through "Notify of a Problem Shipping Your Order or another of the ones offered. If none of these works than your only option is to hang tight until your customer realizes that he/she hasn't received anything from you and hopefully they'll do the contacting. Did FedEx return your package?

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Seller_HeYYMdvdHcKv9
In reply to: Seller_JH2wUFEhFW2BD's post

Honestly this might be the ONE TIME out of every 400-500 orders that I would use the customer's phone number as given by the system (their automated dial out and code + zipcode). I have a scripted response for the very few times I've ever needed to do this. Hi this is [x] you recently bought [item x] from us on Amazon, our store is having a problem with the delivery and we were unable to email you via the Amazon mail system. If you could go to My Orders and email us about the status of your order we would appreciate it. [etc]

In your case you may also want to add 'And please turn off your 3rd-party messaging opt out because otherwise we can't respond.'

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Seller_nBUcRErQhJ4JW
In reply to: Seller_JH2wUFEhFW2BD's post

Its brilliant that Amazon did this, not allowing you to contact a customer that you could help.

We get it all the time, customer leaves a review, chain broke on a pendant, ring is the wrong size, we want to contact them and help , but they have opted out. Amazingly there are a team of people at Amazon that think this was a good idea.

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Seller_AGy1D7zR02le3
In reply to: Seller_JH2wUFEhFW2BD's post

I laugh at this. This kind of problem just shows Amazon's problem. I've had people reach out to me and when I respond I get this message. How in the heck can you tell me the customer opted out of messages and they sent me the message. The seller not being able to contact the customer is one of the biggest issues with Amazon. Example. We can't call them. So many problems would be solved if the customer could speak with us on the phone. Don't trust us? Just record us, but seriously. This is a huge issue.

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Seller_bkY210yEnKEDM
In reply to: Seller_JH2wUFEhFW2BD's post

have FedEx return back to you; changing address can-cost you if this was part of a scam ; i also find very few people a year that have a 3rd party blocker on amazon; They never understood; 3rd party are not random email from outside of amazon; they are the people you are buying from; when you get product back; mark it address undeliverable. make a personal note to watch to see if that name pops up with a order again... send signature required

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