New return Policy
Am I missing something? I am not finding anywhere in the Amazon return policy which states customers will be refunded their initial shipping cost. With the new return policy where Amazon is issuing the refund once the item is scanned, they are also refunded the initial postage charged. Our return policy states: Shipping cost are non-refundable.
New return Policy
Am I missing something? I am not finding anywhere in the Amazon return policy which states customers will be refunded their initial shipping cost. With the new return policy where Amazon is issuing the refund once the item is scanned, they are also refunded the initial postage charged. Our return policy states: Shipping cost are non-refundable.
24 replies
Seller_olet7eVOHxQZd
Yes, with the new Refund on First Scan, Amazon seems to be messing up and ignoring this even if the return reason is buyer faulted. Once you have the return, open a SafeT, quote the policy and link to it.
It will probably be ignored.
Seller_jLjvRkG19uolA
Even when they do not lie about the return reason they are getting shipping back. Man costing us some money.
Funny thing is they are charging them return shipping.
This is messed up. It was before but now on some of these small items we will loose money.
Cost of doing business on Amazon is going up! Again!
Seller_aVmTdYD2j1uGo
Amazon has been trying to ‘nudge’ FBM sellers into free returns. First Amazon allowed sellers to determine if the return label was to be paid by the buyer prior to the return authorization. Then they decided to do automatic authorizations and with that they charged sellers for all return labels and then allowed sellers to ‘claw back’ the return label cost from the refund once you got the item back. Now Amazon authorizes the return AND charges the seller for the label while giving the buyer a full refund when the item gets it’s first scan. Sellers now have to try and ‘claw back’ the return label from Amazon after the refund has already been given in full to the buyer a few days prior. As you can expect, getting that label cost refunded back to you from Amazon is going to be a lot more difficult than from a buyer. They will make you jump through a dozen hoops and then deny you most of the time.
Mark my words, before long Amazon will announce a wonderful new policy to ‘help sellers’ by forcing all return labels to be paid by the seller with no ability to get the cost of that label back. After that, my bet is there will be no restocking charges allowed in the near future. You know, delighting buyers and all that malarkey. But hey, it makes the sellers return process much easier when you don’t have to fight for a shipping label refund or do the hard math involved in calculating a restocking charge!
Seller_ck693ajLtR7op
I’ve filed so many Safe-T claims this year, asking for reimbursements for outbound shipping when the return was buyer faulted, but I’ve never won it.
Amazon always replied something like:
“Why is this happening? The reimbursement claim does not cover returns of an item in the original condition within the return window.”
or
“The reimbursement claim does not cover outbound shipping costs.”
I sent screenshots of the optional feature for refunding outbound shipping, but I always got these same answers.
Seller_P7PpfjYuzkgey
Unfortunately, the SAFE-T team is a bot or brainless people programmed to reply only copy-and-paste answers.
I never won one single claim, even when a customer returned white pants all dirty and without any tag.
I did 3 claims about outgoing shipping 100% refunded to the customer by RFS. All claims were denied, I asked to escalate to supervisors, and after 1 week, all were denied again… since the first contact, I always received the same copy-and-paste answer.
As I sell brands clothing, my return rate is almost 20%, all customer fault (mainly size) and I cant higher prices, neither pay the outgoing shipping (my listings don’t have free shipping)… maybe is time to say goodby to Amazon.
