Coupon Code Keeps Failing, Help
Hi, whenever I generate a coupon code for one of my products, it fails. I requested help from Amazon service, however no much was offered. The error keeps stating that the product is offensive, even though its not. I have tried everything but nothing works. Please help. The product is a water flosser.
12 replies
Seller_NbYSGJ8Tehgbv
Sometimes, Amazon believes products are things that they really are not.
The most recent occurrence of this is having Amazon believe your are selling seeds when you really are not.
The most common occurrence of this is having Amazon believe you are selling pesticides when you really are not.
There is no other way to resolve this. You must open a case with seller support and request reinstatement of your item for coupons because your item is not offensive. You can let them know its a water flosser and see what they say.
If you have a problem with their response, you can post about it here along with posting the case ID you are using. Usually, Amazon will reinstate this item for coupons/ads and you will have to wait 24-48 hours after you receive a message from Seller Support to do things such as ads or coupons.
Atlas_Amazon
Hello @Seller_QnWsax5H6iosY
Thank you for the information provided regarding the issue with the coupon code you are attempting to generate. We wanted to confirm if you are still being impacted by this concern. Would you be able to share the case information you have associated?
I have gone ahead and engaged another community manager to further review this situation. We do encourage you to continue to provide any details you have to this thread for support.
Best,
Atlas
Nano_Amazon
Hello @Seller_QnWsax5H6iosY
Thanks for contacting Amazon Forums. Have you filed a case with our seller support team? If yes, could you please share the case number so I can review it?
I look forward to hearing from you.
Have a great day!
Nano
Nano_Amazon
Hello @Seller_QnWsax5H6iosY
I notice that our escalations team is actively addressing this issue in the case numbered 15807427101. Our team will continue to work with you until they resolve the issue, so kindly respond to any requests they might have. Once the case resolves, they will also communicate the outcome.
Have a great day!
Nano
