Track Amazon Business customer patterns with new metrics
We’ve added additional business to business (B2B) metrics to give you better visibility into your performance with Amazon Business customers and help refine your B2B strategy.
To provide you with insights on which products perform better with Amazon Business customers and help you spot feedback and return patterns, we’ve added the following metrics:
- Refund rate (B2B) and Units refunded (B2B): Track how often Amazon Business customers submit returns and receive refunds.
- Negative feedback received (B2B), Feedback received (B2B), and Received negative feedback rate (B2B): Monitor business customer satisfaction so you can make updates to B2B product descriptions or your bulk fulfillment process.
- A-Z Claims granted (B2B) and Claims amount (B2B): Understand B2B-specific claim patterns like higher claim frequencies for specific regions or products.
To access these reports, go to Business Reports and select B2B under Dashboard views.
To learn more, go to Business reports.
Track Amazon Business customer patterns with new metrics
We’ve added additional business to business (B2B) metrics to give you better visibility into your performance with Amazon Business customers and help refine your B2B strategy.
To provide you with insights on which products perform better with Amazon Business customers and help you spot feedback and return patterns, we’ve added the following metrics:
- Refund rate (B2B) and Units refunded (B2B): Track how often Amazon Business customers submit returns and receive refunds.
- Negative feedback received (B2B), Feedback received (B2B), and Received negative feedback rate (B2B): Monitor business customer satisfaction so you can make updates to B2B product descriptions or your bulk fulfillment process.
- A-Z Claims granted (B2B) and Claims amount (B2B): Understand B2B-specific claim patterns like higher claim frequencies for specific regions or products.
To access these reports, go to Business Reports and select B2B under Dashboard views.
To learn more, go to Business reports.
3 replies
Seller_Ha6JyVvDK6Ybs
You mean the high number of returns and wrong item claims by business customers in Florida? Or do you mean the business customers somehow figured out how to set hours and days for delivery where Amazon is forcing expedited shipping or item is delivery risk and these same business customers will claim they did not get all of which majority of all issues are coming out of Florida from business customers or commercial addresses that have dozens of accounts ar each location. Very simple allow sellers to cancel and block bad customers! We assume Amazon knows all bad customers already as it appears you charge us sellers higher shipping to these customers putting more costs on us instead of fixing what you created/
Seller_Ha6JyVvDK6Ybs
Again today more business customers commercial address where shipping costs higher than item late delivery no USPS option and only next day service this is getting ridiculous! We are not going to take much of this abuse!
Seller_z1JDNz6de1lqc
Hey how do we block business customers and commercial addressed that have hours making it impossible to deliver items is there a ways we can click on no business customers as they are high risk of abusing amazon loopholes in policy and returns?
