Sorry I am struggling to get my head round this having looked at all your policies ref A to Z claims.

I cant understand why on earth Amazon have refunded a customer when the item has clearly been delivered, photographed, GPS is correct and even signed for.

I have uploaded the photo from the tracking of the actual item being delivered and there is also a signature.

Can someone please enlighting me as to what more I could have done? apart from taking it to the customer myself

So here's something that I haven't experienced whereby I have an A-Z claim awaiting customer response.

The long and the short is that a tracked item has not arrived and I asked the customer whether they would like a refund or replacement.

All well and good but they did not get back and raised an A-Z.

Now normally this would be a slam dunk for the customer and I lose A-Z claim etc.

However the A-Z claim came through saying awaiting customer response and in limbo. I have again waited for a customer response after following up with another message.

Now here's the thing, I want to just give the refund and move on, but I fear that if I do this through the A-Z i will be accepting it and then suffer the bad stat.

What should I do other than wait it out?

Hi, I have to A-Z claims against me that are effecting my account health and the ability to sell. Both orders have been delivered to the customer and unfortunately left outside of their houses by postal services. They haven't received their products. I am happy to cover the financial loss of both these orders but in both cases the customers did not try to contact me regarding finding a solution before making A-Z claims which is part of the amazon rules . What can I do ?