hi admin, my case id 16691157111.

i lost my entire package in the FBA Warehouse , it contains 69 products.

tracking shows delivered at amazon warehouse, but they can not located the products. i open case few month ago. all they said is i did not submit enough documents, or my document does not matched the data. but my files are corrects . it is been approved. when i using this file for other cases.

i need to upload 15 invoice plus 15 products images to proof my ownership. but amazon case only allow me to submit 6 files total each time, so i have to upload the file in 3 different times, all under this case log.

however, amazon just keep saying i do not submitting enough support files. this is so disappointed , my case now no agent is following up. please someone can see this, please @ to admin to help me.

Hello,

Our products are mistakenly identified as restricted or prohibited products by Amazon system and the review team. The products we sell on Amazon are normal electronic products that can help detect signals and give alarms, without any ability to jam, block, or interfere with any radio signals, radio communication devices. But after several years of sale, all of sudden, the products were wrongly identified as radio communication jamming devices, without receiving any explanation from Amazon why they give such determination.

We’ve submitted many appeals providing the possible evidence and documents including User Manuals, Products Images, FCC certifications and FCC test report to the review team. But all of the appeals we submitted were rejected within the same day we provided. The review team kept replying “We have done an extensive review on your case and determined that this ASIN can not be reinstated. This product has been identified as a radio communications jamming device. Amazon policy prohibits the listing or sale of products that have the ability to block, jam or interfere with licensed or authorized radio communications.”

We want to know the reason why they identified our products as radio communication jamming devices, however, our products don’t emit or transmit radio signals, and as a result they don’t have the ability to jam, block,or interfere with radio communication or radio signals.

As far as we know from the reply to the appeals, the legal team give the final determination that they still identify our products as radio communication jamming device. But our products have nothing to do with the radio communication jamming devices which they mentioned. We want to know based on which standards or criteria they give the final determination, even though the User Manuals and Customer Reviews, FCC certification demonstrate the actual function of our products.

Also, there are many similar comparable products which have the same or similar function as our products are normally sold on Amazon without any issue. But our products are deactivated and wrongly identified.

We hope the review team and legal team could have some basic understanding of the electronic products and have some knowledge of FCC rules for the electronic products.

Finally, sincerely hope Amazon could improve the professionalism and authenticity of your review team and legal team when they review the appeals and the products, as well as when they identify the products. Hope that each of the products sold on Amazon could be fairly treated and accurately identified in the future. And also hope our products could be accurately identified and reinstated.

Look forwards to your reply.

Appreciate of your help to address the issue.

Thank you.

Dear Sir or Madam,

We sell products that are exempt from the FIFRA Act, meaning no EPA registration is required for our ASIN numbers. We provided our fly attractant bait formula’s Safety Data Sheet, our labeling and directed the representatives from India to the U.S. federal regulations page that defines the minimum risk pesticide device, which is exempt from the FIFRA Act. However, our product listings are still on hold. Even though we are exempt from FIFRA, they wanted us to change the marking to indicate the device is a pesticide device, which we did last night. This morning, we received another generic response for the entire category, and our products are still not reinstated.

Our messages are not being read in our case logs. We receive one message per day from India. We would like to speak with an American representative who is knowledgeable about EPA regulations; we do not mind paying extra for this service. We now have 20 different case logs. In one of them, the representative told us that our products were being reinstated. When we inquired about the delay after two days, someone new responded and restarted the case log from the beginning without reading the previous messages.

If you could check the 90% of the asins, Made in China products dont even have any labeling on them, they still have their claims and they are active. This discrimination has to stop.

these are our asin numbers:

B0D5PKKLPX

B0D62BHMP5

B0D62LC6JB

B0D61SDC86

B0D61MCTKD

B0D61MF9P4

B0D61CFDJV

B0D617SSJD

B0D615JRG7

B0D5ZT2F11

B0D5ZPGCP9

B0D6133VFD

B0D5P3962P

B0D5PFR7L8

B0D5PBDG1K