Fedex Adjustment
Hello,
I have noticed an additional FedEx shipping charge.
Issue:
After checking the tracking number 275376389959 on the FedEx website, it shows the item's weight as 25 lbs. However, the order details on Amazon indicate the item's weight as 71 lbs.
Question:
This order cannot possibly weigh 71 lbs. Why did I receive such a large adjustment from the shipping service?
Attachments:
1. Screenshots from the FedEx website showing the item's weight as 25 lbs.
2. Screenshots from my seller account showing the weight adjustment to 71 lbs.
Please help me resolve this issue and refund the incorrectly charged amount.
Thank you.
Seller_DdmPiA1p1S2Wu
The 71 lbs. is probably the dimensional weight for the 41x16x15 dimensions. I'm assuming this was a FedEx mis-measurement and your actual dimensions were 22x8x8 as entered? Unfortunately the FedEx measurements knocked you out of One Rate and gave you a quite large charge.
TaylorR_Amazon
Hi @Seller_NjgAZrtoVHtrd, dimensional weight is length x width x height divided by 139. In this case, 41x16x15 divided by 139 = 70.79.
If you would like to appeal this charge, you can do so via Seller Support, however, carrier shipping correction charges are charged by the carrier.
