There is no way to open a case
I am trying to open a case through the Get Support hyperlink above the case log where it always has been but it redirects me to the help articles section.
When I scroll down to open a case selecting need more support, it takes me right back to the same page I was already on. Where am I supposed to go now to open a case??
2 replies
Seller_OvL8C4BJWiuS9
"My issue is not listed" and then it gives you a text box to describe the issue.
Atlas_Amazon
Hello @Seller_Nk0bA1V6n0GZg
Thank you for the information regarding the difficulty you have been having in opening a case. As suggested by @Seller_OvL8C4BJWiuS9, you will want to select the 'my issue is not listed' option to further explain your concern.
What type of issue are you currently encountering? Once you have the case ID, we encourage you to share to this thread so we may review further.
Best,
Atlas
