Hello @Seller_9mYgLCxxk1fnQ,

Thanks for reaching out — I can see you have a few things going on, so let me break this down and point you in the right direction.

Understanding Your Selling Plan Change & Fees

When you switched from the Professional selling plan to the Individual selling plan, a few things changed with how fees work. Here's the key difference between the two plans :

• Professional plan: $39.99/month subscription, no per-item fee, and you set your own shipping rates
• Individual plan: No monthly fee, but $0.99 per item sold, and Amazon's set shipping rates apply to all your products

That last point is likely what's causing the unexpected shipping charges. On the Individual plan, sellers use Amazon's standard shipping rate credits — which are pre-set amounts Amazon credits you for shipping. If the actual cost to ship exceeds what Amazon credits you, you may see a difference reflected in your account. For media items like used books, there's also a Variable Closing Fee of $1.20 per item that applies. These fees can sometimes appear after the transaction settles, which may explain the "later billing" you're seeing.

I'd recommend reviewing your Payments report in Seller Central to get a full breakdown of what's being charged. You can find this under Reports > Payments > Transaction View to see individual fee line items.

👉 Selling on Amazon Fee Schedule: https://sellercentral.amazon.com/help/hub/reference/G200336920

👉 Selling Plan Comparison: https://sellercentral.amazon.com/help/hub/reference/G64491

👉 Switch Your Selling Plan: https://sellercentral.amazon.com/help/hub/reference/G201747610

Getting Support

I understand the frustration with reaching support. While phone support availability can vary, you can still get help through Seller Central. Here's how:

1. Log into Seller Central
2. Click Help in the top-right corner
3. Select Get Support at the bottom of the page
4. Choose your issue category and you'll see options for chat, email, or phone callback

👉 Seller Support Help Page: https://sellercentral.amazon.com/help/center

If your support case resolves and you have any follow up questions, please share the case ID with me here, and I'll review to see what options exist for escalation.

I hope this helps clarify things! If you have more questions about what's showing on your Payments report, feel free to share more details and we'll do our best to help you sort it out.

Regards,

- Manny