I have a full container load Shipment that is still on the ocean on board vessel YM TRAVEL / 017E with an ETA of July 21 at the port of LA

Shipment was wrongly marked as delivered.

I contacted FBA suppert and the AI robot reply was "The trailer with your shipment has arrived at an Amazon Fulfillment Center. If the shipment's inventory is not received by Aug 25, 2024, then your shipment will be eligible for investigation"

I need Amazon to revert shipment from it's "delivered" status or else it means that I won't be able to get a delivery appointment for this shipment.

Any idea how I can escalate this case to somebody higher up.

I should not need to bear the consequences of an automatically programed tool. There should be some department that can overide this.