Hi,

Last year I had a customer leave a negative product review on one of my products. I appealed to have it removed and it was removed from the product page. The customer then left the same exact words on my seller profile, and that 1 star negative feedback has remained and was not removed despite many requests from me to remove it. It is obviously, and by definition, a product review, and should be taken down. It is my only negative feedback and hurts my seller account and my business.

I do not understand why it was not removed. Please help me. Thank you.

Order ID: # 111-4228137-8929031

Support case (unsuccessful in removing seller feedback) - ID 12098443201

Support case (successful in removing product review) - ID 12038655051

@Seller_guPeMXBrBxqyU

@Seller_nS0jcFQNDLG3e

@Seller_1KYLYkgAlu4xX

Immediate help is required, please

Case ID: 15792962291, 15941191371

The order was canceled as per the buyer's request. However, the buyer left negative feedback for not shipping the item

Buyer Review:

08/07/2024 1 Star 112-4395295-3069802

"Repeatedly failed to ship product."

A buyer left a negative product review on my seller profile, which I understand would make it eligible for removal. I requested removal and was instantly denied. Reopened the case and was instantly denied again. Can a mod help? Case ID 15419332901

Thanks

@Seller_RTAKHeZqlPLvF

@Seller_RsATYbG9XP0HP