I’m having an ongoing issue connecting my Payoneer USD receiving account to Amazon as a deposit method, and I’m hoping someone who’s been through this (or a moderator) can point me in the right direction.

Issue summary:

I’m trying to add my Payoneer USD receiving account as my bank account in Amazon Seller Central.

When I enter the routing and account number, Amazon shows an error related to “pending KYC actions” and says the bank account is not eligible for disbursement .

There are no open KYC or verification requests in my Amazon Account Health, Performance Notifications, or Settings.

What Payoneer confirmed:

I contacted Payoneer multiple times and received several written confirmations. In summary, Payoneer has confirmed that:

My Payoneer account is fully verified / KYC completed and in good standing.

There are no pending document or KYC requests on my Payoneer account.

My USD receiving accounts are active and ready to receive Amazon disbursements .

There is nothing further required on the Payoneer side ; the remaining step is for Amazon to recognize and connect the bank details I enter.

Example excerpts from Payoneer support (Customer ID: 102315996):

“I can confirm that your account is fully verified and in good standing, with no pending document requests at this time.”

“Since your Payoneer account and USD receiving details are already fully set up, there is nothing further required on the Payoneer side. The remaining step is for Amazon to recognize and connect the bank details you’ve entered as your payout method.”

What Amazon support has done so far:

I opened a case with Amazon support and explained that Payoneer confirmed my KYC is complete.

Amazon asked me to provide written confirmation from Payoneer, which I did (screenshots and full email threads).

An Amazon Pay Merchant Support agent confirmed that my Payoneer letter was forwarded to the internal verification team and that my case is now under “Amazon action” (Case ID: 20338891831).

It has now been over 24 hours since that escalation, and I still see the same “pending KYC actions” error when trying to add my Payoneer bank account.

Current status:

Payoneer: fully verified, no pending KYC, accounts active.

Amazon: still blocking the Payoneer bank with a KYC-related eligibility error .

Internal verification team: case is pending, no clear ETA or detailed explanation.

My questions to the community:

Has anyone else experienced this specific “pending KYC actions” issue when adding a Payoneer bank account, even though Payoneer confirmed everything is verified?

How long did it take for Amazon’s internal Payments/KYC team to clear the flag and allow the Payoneer account to be used?

Is there a better way to escalate this (e.g., via Account Health, phone support, or a specific team) to get the KYC flag manually cleared?

Is there any known limitation with certain Payoneer receiving accounts (e.g., Citibank USD) being used as deposit methods on Amazon?

Any guidance, similar experiences, or advice on how to get this resolved would be really appreciated. I’m just trying to get my deposit method set up correctly so I can operate my wholesale business normally.

Thank you in advance.