Your account is inactive - due to an extended period of inactivity on your account
Hi there, our account was disabled for inactivity from last one week , Now when we login, we get this message: ""Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."We added a new credit card half a day ago, and our identity appears to already be verified. We tried to contact seller support but we can't even contact them, we just get shown the same error message:"Your account is inactive - You have attempted to access a store that is currently inactive."Anyone knows of other options? We tried contacting Amazon Support via the Amazon Store chat, but they said there was nothing they could do if we couldn't contact Seller Help through Seller Central.
Your account is inactive - due to an extended period of inactivity on your account
Hi there, our account was disabled for inactivity from last one week , Now when we login, we get this message: ""Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."We added a new credit card half a day ago, and our identity appears to already be verified. We tried to contact seller support but we can't even contact them, we just get shown the same error message:"Your account is inactive - You have attempted to access a store that is currently inactive."Anyone knows of other options? We tried contacting Amazon Support via the Amazon Store chat, but they said there was nothing they could do if we couldn't contact Seller Help through Seller Central.
59 replies
Seller_2Rb3YfS4kLka4
I cannot even create a performance incident and literally have no access to support, also I am struggling to upload the government ID to verify me. I have Shipment that Is reaching to FBA Warehouse and have no clue what is going on.
Kindly help uploading the identity proof and activate my account.
Seller_HeYYMdvdHcKv9
I'll add while didn't happen to my primary US account, it happened in December to every one of my Global Region accounts, even though they were not inactive and had regular sales. It took resetting credit cards to fix it.
Seller_hLxqiPC5cr1N8
Hello,
Does this apply to my account? I am just setting up my store and account
Quincy_Amazon
Hello All,
Thank you for posting to the Forums. I understand that you are experiencing a concern whereby your account is inactive even after following the path provided for reactivation.
I just wanted to let you know that we have engaged the appropriate partner team(s) for additional guidance regarding this concern. We will provide any updates that we receive as soon as we can. Please ensure that you have updated the verification information requested such as a credit card and you can check back to see if this resolves the issue.
Thank you for your patience.
Regards,
Quincy_Amazon
Seller_hRlliqwiDAVb2
Hey everyone, so I was having the same issues of logging in and seeing "Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity." and every time I would click continue it would send me to edit my card info. Which I updated and still got the same message, when I would click continue I'd be back at the card info screen, and still no where to upload ID and bank statement for reverification. I also couldn't contact seller support for it as I kept getting an error. For anyone having the same issues, I just so happened to check my email on file with Amazon after updating my card to the same card on file, and they sent me another reverification link there that took me to a new screen to upload documents. Sent it in, and I was back up and running within a couple minutes. Might try checking to see! Hope this helps! Also worth mentioning I did check my email on my phone. Not sure what the issue is still, but glad I found a workaround!
Sandy_Amazon
Hi Sellers,
We recently experienced an issue affecting our seller verification process, which has now been resolved. If you're still encountering any verification-related difficulties, please contact our seller support team and comment on this post for community managers to review. Thank you for your patience and understanding.
Best,
Sandy
Nano_Amazon
Hello @Seller_2Rb3YfS4kLka4
Thanks for reaching out to Amazon Forums. I've reviewed your account and can confirm it's currently active and functioning normally. It appears the inactivity issue has been resolved since your initial report.
If you encounter any other issues, feel free to let us know.
Kind regards,
Nano
Seller_Aiiy35nlO1lNW
I hope this message finds you well. I am writing to bring your attention to an issue I have been experiencing that our account has been deactivated. I consistently receive the error message, "You currently have limited access to Amazon selling services". We want to submit documents to complete the re-verification. However we can not find an entrance to submit the information. We tried to contact Seller Support. However I have not received any resolution or feedback
Seller_gjzqlZ2IisKTj
i am experiencing the same exact issue.
Case id number
17707324731
