Subject: Urgent: Immediate Refund Request of Unexplained $300 Charge
Dear Amazon Support Team,
I hope this message finds you well.
I am writing to urgently request assistance regarding an unexplained charge of $300 to my Amazon Seller Account. Despite multiple attempts to resolve this through standard support channels, I have not received a satisfactory response. $300 was charged to my account without clear explanation. Additionally, I received conflicting information regarding my credit card validity. While I was informed that my card could not be verified, Amazon successfully deducted $13.82 from the same card, indicating a serious inconsistency.
Given the urgency of this matter, I am requesting the following:
A full refund of the $300 charge immediately.
A detailed explanation of why this charge occurred and how the card could be deemed invalid yet still be used for another deduction.
I have been a committed Amazon seller and hope to resolve this matter swiftly to avoid any disruption to my business operations. Your prompt attention and resolution of this issue are highly appreciated.
Thank you for your immediate assistance.
2 replies
Seller_rI7BZIczK8iAC
Dear Amazon Support Team,
I hope this message finds you well.
No, unfortunately your message doesn't find the Amazon support team because here you are writing in the seller forum.
You can contact seller support by creating a case in your seller central under "Help".
Micah_Amazon
Hello @Seller_ANZ5l19HA9hK8,
Thank you for your post. Have you been able to identify the transaction through the transaction view report? The Transaction View page displays the account transactions within a statement period, up until the prior day's close. A transaction can be an order, a refund, or an Amazon-initiated charge or credit.
You can search for a specific order or use the date and filter options to customize the report for your needs. Click Update after setting your filters. Only transactions from the last 24 months are available to review.
After the report updates, click the linked Total for any order to see additional transaction details.
If you have a seller support case ID, kindly share that in this thread. I can take a look into this on your behalf.
Cheers,
Micah
