INFORM Consumers Act- Risk of Deactivation
Around 3 weeks ago, we verified all the information for INFORM as requested and everything was approved.
Today we have a 'Your Account is at risk of deactivation' banner on our SS Homepage. When we click on it, it says ;'You have one or more outstanding action items that will result in account deactivation if not completed by the listed date', When we click on 'resolve issues' it takes us to a window where it states our TAX ID number is pending, but it doesn't allow it to be viewed or ameneded. When we go to tax infromation in our account, everytuing is presetn and correct and there are no outstanding actions.
So basically we're at risk of deactivation, with seemingly nothing to action or any explanation on how to action anythig.
We've opened a case, and got some rubbish reply about a credit card being expired, which isn't true, and irrelevent to the situation.
Anyone else gettig a similar warninng and/or stuck in the same situation ? or know how to resolve it? thanks
@Levi_Dylan_Amazon@Nano_Amazon
INFORM Consumers Act- Risk of Deactivation
Around 3 weeks ago, we verified all the information for INFORM as requested and everything was approved.
Today we have a 'Your Account is at risk of deactivation' banner on our SS Homepage. When we click on it, it says ;'You have one or more outstanding action items that will result in account deactivation if not completed by the listed date', When we click on 'resolve issues' it takes us to a window where it states our TAX ID number is pending, but it doesn't allow it to be viewed or ameneded. When we go to tax infromation in our account, everytuing is presetn and correct and there are no outstanding actions.
So basically we're at risk of deactivation, with seemingly nothing to action or any explanation on how to action anythig.
We've opened a case, and got some rubbish reply about a credit card being expired, which isn't true, and irrelevent to the situation.
Anyone else gettig a similar warninng and/or stuck in the same situation ? or know how to resolve it? thanks
@Levi_Dylan_Amazon@Nano_Amazon
14 replies
Seller_14KhHP6fY27sH
Same issue here. My account also says "Tax information is complete" and "Your tax information has been validated successfully". And there are no outstanding actions to take.
Anyone else with the same issue?
Seller_FwpA1naSVnywt
Yes. Same thing. They say it is pending. They would have to deny it first i guess. Nothing changed Amazon.
Emet_Amazon
Hello @Seller_XwpYK4MR9myHC,
Thank you for posting your concerns with the tax ID portion of INFORM.
I appreciate you posting your concerns surrounding the tax ID showing in progress. As a few community members pointed, they have also experienced this same issue. I have passed your information to the appropriate teams to review the issue further. Once I have more information I will follow up here to provide their resolution.
As a side note to the community, I would ask if anyone else is experiencing this situation to create your own thread and report your individual issues so we can follow up with any necessary guidance. This will help us confirm your specific situation and provide any guidance should it be similar but unrelated to the recent situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_XwpYK4MR9myHC,
I am following up with communication from our review teams.
They have conducted a review and have cleared out the mentioned issues. The account may have some residual banners that will fall off over the next few hours, potentially 72 hours at most. They have confirmed you had already completed the INFORM process and are no longer requesting information.
Although resolved, I always encourage you to monitor both the account health and account information pages should anything reoccur. should this happen, please follow up here so I can continue to work with the review teams on a resolution.
Emet.
INFORM Consumers Act- Risk of Deactivation
Around 3 weeks ago, we verified all the information for INFORM as requested and everything was approved.
Today we have a 'Your Account is at risk of deactivation' banner on our SS Homepage. When we click on it, it says ;'You have one or more outstanding action items that will result in account deactivation if not completed by the listed date', When we click on 'resolve issues' it takes us to a window where it states our TAX ID number is pending, but it doesn't allow it to be viewed or ameneded. When we go to tax infromation in our account, everytuing is presetn and correct and there are no outstanding actions.
So basically we're at risk of deactivation, with seemingly nothing to action or any explanation on how to action anythig.
We've opened a case, and got some rubbish reply about a credit card being expired, which isn't true, and irrelevent to the situation.
Anyone else gettig a similar warninng and/or stuck in the same situation ? or know how to resolve it? thanks
@Levi_Dylan_Amazon@Nano_Amazon
INFORM Consumers Act- Risk of Deactivation
Around 3 weeks ago, we verified all the information for INFORM as requested and everything was approved.
Today we have a 'Your Account is at risk of deactivation' banner on our SS Homepage. When we click on it, it says ;'You have one or more outstanding action items that will result in account deactivation if not completed by the listed date', When we click on 'resolve issues' it takes us to a window where it states our TAX ID number is pending, but it doesn't allow it to be viewed or ameneded. When we go to tax infromation in our account, everytuing is presetn and correct and there are no outstanding actions.
So basically we're at risk of deactivation, with seemingly nothing to action or any explanation on how to action anythig.
We've opened a case, and got some rubbish reply about a credit card being expired, which isn't true, and irrelevent to the situation.
Anyone else gettig a similar warninng and/or stuck in the same situation ? or know how to resolve it? thanks
@Levi_Dylan_Amazon@Nano_Amazon
INFORM Consumers Act- Risk of Deactivation
Around 3 weeks ago, we verified all the information for INFORM as requested and everything was approved.
Today we have a 'Your Account is at risk of deactivation' banner on our SS Homepage. When we click on it, it says ;'You have one or more outstanding action items that will result in account deactivation if not completed by the listed date', When we click on 'resolve issues' it takes us to a window where it states our TAX ID number is pending, but it doesn't allow it to be viewed or ameneded. When we go to tax infromation in our account, everytuing is presetn and correct and there are no outstanding actions.
So basically we're at risk of deactivation, with seemingly nothing to action or any explanation on how to action anythig.
We've opened a case, and got some rubbish reply about a credit card being expired, which isn't true, and irrelevent to the situation.
Anyone else gettig a similar warninng and/or stuck in the same situation ? or know how to resolve it? thanks
@Levi_Dylan_Amazon@Nano_Amazon
14 replies
14 replies
Seller_14KhHP6fY27sH
Same issue here. My account also says "Tax information is complete" and "Your tax information has been validated successfully". And there are no outstanding actions to take.
Anyone else with the same issue?
Seller_FwpA1naSVnywt
Yes. Same thing. They say it is pending. They would have to deny it first i guess. Nothing changed Amazon.
Emet_Amazon
Hello @Seller_XwpYK4MR9myHC,
Thank you for posting your concerns with the tax ID portion of INFORM.
I appreciate you posting your concerns surrounding the tax ID showing in progress. As a few community members pointed, they have also experienced this same issue. I have passed your information to the appropriate teams to review the issue further. Once I have more information I will follow up here to provide their resolution.
As a side note to the community, I would ask if anyone else is experiencing this situation to create your own thread and report your individual issues so we can follow up with any necessary guidance. This will help us confirm your specific situation and provide any guidance should it be similar but unrelated to the recent situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_XwpYK4MR9myHC,
I am following up with communication from our review teams.
They have conducted a review and have cleared out the mentioned issues. The account may have some residual banners that will fall off over the next few hours, potentially 72 hours at most. They have confirmed you had already completed the INFORM process and are no longer requesting information.
Although resolved, I always encourage you to monitor both the account health and account information pages should anything reoccur. should this happen, please follow up here so I can continue to work with the review teams on a resolution.
Emet.
Seller_14KhHP6fY27sH
Same issue here. My account also says "Tax information is complete" and "Your tax information has been validated successfully". And there are no outstanding actions to take.
Anyone else with the same issue?
Seller_14KhHP6fY27sH
Same issue here. My account also says "Tax information is complete" and "Your tax information has been validated successfully". And there are no outstanding actions to take.
Anyone else with the same issue?
Seller_mSWNNQ9YaeKK4
same issue unable to update anything
Seller_FwpA1naSVnywt
Yes. Same thing. They say it is pending. They would have to deny it first i guess. Nothing changed Amazon.
Seller_FwpA1naSVnywt
Yes. Same thing. They say it is pending. They would have to deny it first i guess. Nothing changed Amazon.
Emet_Amazon
Hello @Seller_XwpYK4MR9myHC,
Thank you for posting your concerns with the tax ID portion of INFORM.
I appreciate you posting your concerns surrounding the tax ID showing in progress. As a few community members pointed, they have also experienced this same issue. I have passed your information to the appropriate teams to review the issue further. Once I have more information I will follow up here to provide their resolution.
As a side note to the community, I would ask if anyone else is experiencing this situation to create your own thread and report your individual issues so we can follow up with any necessary guidance. This will help us confirm your specific situation and provide any guidance should it be similar but unrelated to the recent situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_XwpYK4MR9myHC,
Thank you for posting your concerns with the tax ID portion of INFORM.
I appreciate you posting your concerns surrounding the tax ID showing in progress. As a few community members pointed, they have also experienced this same issue. I have passed your information to the appropriate teams to review the issue further. Once I have more information I will follow up here to provide their resolution.
As a side note to the community, I would ask if anyone else is experiencing this situation to create your own thread and report your individual issues so we can follow up with any necessary guidance. This will help us confirm your specific situation and provide any guidance should it be similar but unrelated to the recent situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_XwpYK4MR9myHC,
I am following up with communication from our review teams.
They have conducted a review and have cleared out the mentioned issues. The account may have some residual banners that will fall off over the next few hours, potentially 72 hours at most. They have confirmed you had already completed the INFORM process and are no longer requesting information.
Although resolved, I always encourage you to monitor both the account health and account information pages should anything reoccur. should this happen, please follow up here so I can continue to work with the review teams on a resolution.
Emet.
Emet_Amazon
Hello @Seller_XwpYK4MR9myHC,
I am following up with communication from our review teams.
They have conducted a review and have cleared out the mentioned issues. The account may have some residual banners that will fall off over the next few hours, potentially 72 hours at most. They have confirmed you had already completed the INFORM process and are no longer requesting information.
Although resolved, I always encourage you to monitor both the account health and account information pages should anything reoccur. should this happen, please follow up here so I can continue to work with the review teams on a resolution.
Emet.
