Hello everyone,

I recently created a new seller account on Amazon. My account had no listings, no orders, and no reviews—it was completely new. However, my account was deactivated, and the reason given was:

“After reviewing the information from your virtual identity verification, we believe or our controls identify that your account has been used to engage in deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated."

The deactivation was due to virtual verification. Unfortunately, I was not prepared for the video call and got confused during the process. Since then, I have submitted multiple appeals requesting another chance for virtual verification to prove my identity, as I am a verified and legitimate seller.

I need guidance on how to reactivate my account. Has anyone faced a similar issue? What steps should I take to convince Amazon to give me another chance for virtual verification?

Any help would be greatly appreciated.

Thank you!