Hello,

My account was deactivated some months ago. I tried several times to resolve this. I dealt with all the usual questions regarding other people having access to my computer, vendors I've worked with, etc. All those items were not in question, but I still didn't have enough information for Amazon.

I may have discovered the issue...On the date that the problem started, I purchased and set up a 2nd laptop so as to have one available while my 1st laptop was repaired. I wonder now if I inadvertently set up or appeared to set up another account in accessing Amazon service again. That would have been an error on my part due to inexperience. Can someone assist with this? This is the only change that I ever made... It seems compelling that the dates line up. Thank you!

Regards, Debra