Random unknown "adjustment" or "other" charges billed to your payment accounts. SELLERS! NO RESOLUTION! Amazon charges. All cases "transfered or "answered".
We have opened cases for each charges marked "other" or "adjustment". IGNORED and transferred. Came to a conclusion that UPS is charging us for amazon return labels.
ONLY problem, we never use UPS and our account settings have all (enforced) return labels only USPS.
All our returns come to our address on-time, with USPS labels, have the correct dimensions and address label on them.
Most of these AMAZON charges come (with or without a ID#) randomly about half a month or up to one and a half month later. Some are from buyers trying to avoid return shipping charges and place a fake return reason, we opened a safe-T claim, was awarded the shipping costs back and about a month later we get a shipping cost "adjustment" for equal or slightly the same amount.
When questioning seller support they closed the phone on us and about 10 minutes later got an email saying "shipping adjustments" that was charge to your account is because you live in a rural area, "mileage charges" "rural area" charges etc. NO we do not live in a rural area and UPS did not send this package, USPS did. We asked at the post office and they can not respond because the labels are issued from (the client is amazon since they created the label) amazon and there is not enough info for them to take care of this case by case. Also, they assured us that we are not "rural" and do NOT charge "extra" in our postal code.
Every time we open a case or talk to seller support, they "transfer" the case only to be ignored and never answered.
On June 06, The whole history of all these cases (case #12960135441) were erased from the case log Amazon. They do not show up anywhere and the case has shows "transferred".
AMAZON: Your case has been forwarded to another Amazon team and they will contact you regarding your question.
No one cares or notices because all these monies are "small change" up to about $13.00 everytime and coming slowly but steadily come out of our accounts. IS THERE A SOLUTION????
42 replies
Seller_P1220Ik0HCmjH
Same thing happened to us June 6 with an unexplained, out-of-the-blue charge for $12+. We buy our own shipping now since Amazon-UPS ripped us off on an insurance claim. We have only had one order in the last couple of months, so this charge should not be related to an order. I have been dealing with Amazon customer service (what a joke) for a week and my case keeps getting marked as answered when Amazon messages they will be transferring the case to someone who can tell me what the charge is for. They repeatedly mark as "answered" even though no one has ever responded. This is a shady game Amazon is playing, obviously they are hiding something. The only way I can figure to get to at least get a clue about what Amazon thinks why they have a right just to erroneously take money is to file a charge-back to my credit card company. UNBELIVABLE, SHADY BEHAVIOR BY THIS COMPANY!
KJ_Amazon
Hello @Seller_f230iEOxANw9R and @Seller_P1220Ik0HCmjH . Thank you for checking in with us on the Seller Forums.
There are two different ways in which sellers are informed of shipping adjustment fees issued by carriers for either outbound or return shipping.
These charges may be individually listed in Seller Central and linked to the order, or you may receive a monthly email detailing these adjustments, with the total adjustment debited or credited as an "Other" fee. Did you receive an email detailing the charges?
Adjustments may be for differences between the package dimensions/weight and the label purchased, or for additional handling fees charged for unusual packaging size/material.
You can read more about carrier adjustments in our seller help pages, linked below:
KJ_Amazon
Hello @Seller_f230iEOxANw9R I see that you posted in the below thread. I will answer those questions here:
While that thread was specifically about UPS charges, outbound or return carrier adjustment fees can be issued by any carrier, including USPS.
The recent Remote Area Surcharge was specifically for return shipments sent using UPS, which is generally used for shipments over one pound:
Prepaid return shipping carriers
"USPS First Class mail will ship most items under one lb. UPS Ground will ship items between 1 to 90 lb."
Seller_3jklMu9gL1Ar4
@KJ_Amazonso translation at any time Amazon can charge fees without even the slightest of documentation to it's sellers AFTER all safe-t claims have been processed? I really think Amazon needs to start looking into it's buyer return problem instead of passing more bogus fees to it's sellers.
Seller_3wzBczgcWe0Ch
Hello @KJ_Amazon
Last year when Amazon started allowing UPS to deliver some returns there was an outpouring of concern about the higher return shipping prices.
Amazon clearly responded to us sellers by stating that any higher return shipping charge that was charged by using UPS instead of the USPS would be covered by Amazon and would automatically be refunded to the sellers account.
What happend to this as I have seen zero evidence that this is happening?
KJ_Amazon
Hello @Seller_3wzBczgcWe0Ch . Thanks for checking in with me. Can you please provide a link to that thread or news article about the coverage of higher return charges?
Seller_f230iEOxANw9R
Our address is NOT a rural area. ONLY UPS overcharges for unknown reasons like this. And they charge us after the safe-T claim has resumed up to two months later. Safe-T claim only allows you a certain period of time to file. And you can only file once.
My account had ONLY USPS return labels. We have post offices 15 minutes away from each other in a 20 mile span. outbound or return carrier adjustment fees can be issued by any carrier, including USPS but they don't. They DO NOT>
amazon chose the send the buyer those return labels and we are getting the bill fit on us.
BTW we have had absolutely NO resolve in our cases. NO money was returned to our account.
As long as we keep on checking that our return labels bought buy amazon are on USPS we stopped having those problems.
ALSO, the books we had returned were not over a pound.
KJ_Amazon
Hello @Seller_f230iEOxANw9R
I followed up with you with the specific tracking information for the return shipping correction from May. If you have additional orders you would like me to review to make sure the labels were issued by UPS and that the weight was accurate, please response to our earlier case or let me know whether you'd like me to open a new case.
KJ_Amazon
Seller_f230iEOxANw9R
Hello @KJ_Amazon, there was no solving any of the other 5-6 cases, what's the point? No money back. Nothing.
Note: as long as I have only USPS in my return preferences it doesn't seem like I have problems.
The other day however, amazon back charged me for a shipping label (113-3270436-1033068)
that had been awarded back to me by safe_t.
The buyer bought a book - claimed arrived too late (not) returns a used book -not ours!. Safe-t claim give me restock and shipping back n forth instead of 50% as amazon policy says for material different than what I. send.
2months +23 days after safe_T claim resolves, amazon sends me another bill for the return label.
Yes, I opened a case 13387847841
it's "answered". Not. Because they never answer as we have approached the safe-t claim after it's been closed.
Seller_f230iEOxANw9R
Hello VakosBooks,
We have denied your claim for order 113-3270436-1033068.
Why is this happening?
There is no reimbursement due on this order.
AND HERE IS THE SAFE-T CLAIM DECISION FOR REIMBURSEMENT ON THE UNFOUNDED!! AMAZON CHARGE. (not the post office fault)
KJ_Amazon
Hello @Seller_f230iEOxANw9R. Thank you for the updated details.
Being billed a second time for returns from 2-3 months ago
The charge you received is for standard (although delayed) 'Refund at First Scan' USPS shipping label charges.
Due to technical issues, sellers were not charged for some USPS prepaid return labels issued during April, May and June. This issue was corrected, and sellers were charged for these labels last week.
Sellers are discussing these label charges in the above linked thread, where we will provide updates from our selling partners about SAFE-T claim requests.
Seller_f230iEOxANw9R
SELLERS can discuss these charges all they want. Administrators can give updates also.
Point is: safe-T claim can not be changed 3 months later. I COULD HAVE appealed the safe_T at the time and told them to give me 50% of the book (AMAZON POLICY) that was never returned to me, instead of playing around with amazon shipping label mistake charges.
Yes, and after the time passes (amazon policy) you can not do anything.
But as they answered me: We have denied your claim for order. Because NO MONEY IS DUE.
So I'll go add my name to the list so we can discuss this, just like we discuss this here on this thread. Thank you.
Seller_3wzBczgcWe0Ch
HI KJ_Amazon,
I looked back and found what I was referring to. It was a 30 day "experiment" which allowed customers with returns under 1LB the option of using UPS as the return carrier. Of course, sellers were upset because the returns would cost more. Amazon said for sellers to file a safe-t claim to recoup the return shipping price difference. Amazon then extended this "experiment" past the 30 day mark and also said the difference in the return shipping price would be automatically refunded to the shipper.
News article 8-19-22
Additional return shipping options for seller-fulfilled returns
As part of a short-term experiment to understand buyer behavior, from September 5, 2022, through October 2, 2022, buyers will be provided with the option to select USPS or UPS (new) when they send their seller-fulfilled returns.
Only items returned through Amazon’s Prepaid Return Label program and below 15 oz in weight and 130 inches in girth will be eligible.
Providing buyers with multiple shipping options will give buyers the convenience to drop off their return at the nearest UPS store, and encourage them to buy more from sellers.
Corresponding USPS and UPS shipping rates will apply. This can impact the label cost for sellers and you can claim a refund for the difference between the UPS and USPS shipping costs.
For more information, go to Shipping costs for seller fulfilled returns.
September 15, 2022
Reminder: Additional return shipping options for seller-fulfilled returns
As part of a four week experiment to understand buyer behavior, last week we introduced UPS as a return shipping option for items below 15 ounces and 130 inches in girth under the Amazon Prepaid Returns Label (APRL) Program. Until the first week of October, customers will have the option to drop off their returns at a UPS or USPS location.
We’ll use the information gathered during this period to improve the seller-fulfilled returns experience and our policies. We understand that UPS shipping may incur a higher price than USPS, and we will reimburse the price difference for every label created during the experiment.
To seek a reimbursement, go to the How to file a reimbursement (SAFE-T) claim section on Reimbursement policy for Prepaid Return Labels (PRL) in the seller-fulfilled network.
October 12, 2022
Seller-fulfilled returns: UPS return shipping option extended
We recently introduced UPS as a customer return shipping option for items below 15 ounces and 130 inches in girth under the Amazon Prepaid Returns Label (APRL) program, and will extend this option until November 1, 2022.
Temporarily offering UPS as a return shipping option will allow us to better understand the impact of added convenience on sales of seller-fulfilled offers.
We’ll continue to reimburse the cost difference between the UPS and USPS shipping labels. Based on your feedback, we’ll automatically reimburse all eligible returns by December 1, 2022. If you have not submitted a claim yet, there is no need to do so and we will automatically refund you by December 1, 2022.
KJ_Amazon
Thank you for that detailed explanation and article @Seller_3wzBczgcWe0Ch. I appreciate the follow-up.
I do see that includes "We understand that UPS shipping may incur a higher price than USPS, and we will reimburse the price difference for every label created during the experiment." and it sounds like this was automated and for a limited-time experiment for a specific set of shipments.
KJ_Amazon
Seller_f230iEOxANw9R
Hopefully you will be able to do something with this case. When I do file to safe-T claim, I will add this link and ask for the extra surcharges to be included according to this link and post it here. thank you.
Seller_P2BTbR7Fl4aOg
Moderator Edit: removed inappropriate commentary
Random unknown "adjustment" or "other" charges billed to your payment accounts. SELLERS! NO RESOLUTION! Amazon charges. All cases "transfered or "answered".
We have opened cases for each charges marked "other" or "adjustment". IGNORED and transferred. Came to a conclusion that UPS is charging us for amazon return labels.
ONLY problem, we never use UPS and our account settings have all (enforced) return labels only USPS.
All our returns come to our address on-time, with USPS labels, have the correct dimensions and address label on them.
Most of these AMAZON charges come (with or without a ID#) randomly about half a month or up to one and a half month later. Some are from buyers trying to avoid return shipping charges and place a fake return reason, we opened a safe-T claim, was awarded the shipping costs back and about a month later we get a shipping cost "adjustment" for equal or slightly the same amount.
When questioning seller support they closed the phone on us and about 10 minutes later got an email saying "shipping adjustments" that was charge to your account is because you live in a rural area, "mileage charges" "rural area" charges etc. NO we do not live in a rural area and UPS did not send this package, USPS did. We asked at the post office and they can not respond because the labels are issued from (the client is amazon since they created the label) amazon and there is not enough info for them to take care of this case by case. Also, they assured us that we are not "rural" and do NOT charge "extra" in our postal code.
Every time we open a case or talk to seller support, they "transfer" the case only to be ignored and never answered.
On June 06, The whole history of all these cases (case #12960135441) were erased from the case log Amazon. They do not show up anywhere and the case has shows "transferred".
AMAZON: Your case has been forwarded to another Amazon team and they will contact you regarding your question.
No one cares or notices because all these monies are "small change" up to about $13.00 everytime and coming slowly but steadily come out of our accounts. IS THERE A SOLUTION????
Random unknown "adjustment" or "other" charges billed to your payment accounts. SELLERS! NO RESOLUTION! Amazon charges. All cases "transfered or "answered".
We have opened cases for each charges marked "other" or "adjustment". IGNORED and transferred. Came to a conclusion that UPS is charging us for amazon return labels.
ONLY problem, we never use UPS and our account settings have all (enforced) return labels only USPS.
All our returns come to our address on-time, with USPS labels, have the correct dimensions and address label on them.
Most of these AMAZON charges come (with or without a ID#) randomly about half a month or up to one and a half month later. Some are from buyers trying to avoid return shipping charges and place a fake return reason, we opened a safe-T claim, was awarded the shipping costs back and about a month later we get a shipping cost "adjustment" for equal or slightly the same amount.
When questioning seller support they closed the phone on us and about 10 minutes later got an email saying "shipping adjustments" that was charge to your account is because you live in a rural area, "mileage charges" "rural area" charges etc. NO we do not live in a rural area and UPS did not send this package, USPS did. We asked at the post office and they can not respond because the labels are issued from (the client is amazon since they created the label) amazon and there is not enough info for them to take care of this case by case. Also, they assured us that we are not "rural" and do NOT charge "extra" in our postal code.
Every time we open a case or talk to seller support, they "transfer" the case only to be ignored and never answered.
On June 06, The whole history of all these cases (case #12960135441) were erased from the case log Amazon. They do not show up anywhere and the case has shows "transferred".
AMAZON: Your case has been forwarded to another Amazon team and they will contact you regarding your question.
No one cares or notices because all these monies are "small change" up to about $13.00 everytime and coming slowly but steadily come out of our accounts. IS THERE A SOLUTION????
42 replies
42 replies
Seller_P1220Ik0HCmjH
Same thing happened to us June 6 with an unexplained, out-of-the-blue charge for $12+. We buy our own shipping now since Amazon-UPS ripped us off on an insurance claim. We have only had one order in the last couple of months, so this charge should not be related to an order. I have been dealing with Amazon customer service (what a joke) for a week and my case keeps getting marked as answered when Amazon messages they will be transferring the case to someone who can tell me what the charge is for. They repeatedly mark as "answered" even though no one has ever responded. This is a shady game Amazon is playing, obviously they are hiding something. The only way I can figure to get to at least get a clue about what Amazon thinks why they have a right just to erroneously take money is to file a charge-back to my credit card company. UNBELIVABLE, SHADY BEHAVIOR BY THIS COMPANY!
KJ_Amazon
Hello @Seller_f230iEOxANw9R and @Seller_P1220Ik0HCmjH . Thank you for checking in with us on the Seller Forums.
There are two different ways in which sellers are informed of shipping adjustment fees issued by carriers for either outbound or return shipping.
These charges may be individually listed in Seller Central and linked to the order, or you may receive a monthly email detailing these adjustments, with the total adjustment debited or credited as an "Other" fee. Did you receive an email detailing the charges?
Adjustments may be for differences between the package dimensions/weight and the label purchased, or for additional handling fees charged for unusual packaging size/material.
You can read more about carrier adjustments in our seller help pages, linked below:
KJ_Amazon
Hello @Seller_f230iEOxANw9R I see that you posted in the below thread. I will answer those questions here:
While that thread was specifically about UPS charges, outbound or return carrier adjustment fees can be issued by any carrier, including USPS.
The recent Remote Area Surcharge was specifically for return shipments sent using UPS, which is generally used for shipments over one pound:
Prepaid return shipping carriers
"USPS First Class mail will ship most items under one lb. UPS Ground will ship items between 1 to 90 lb."
Seller_3jklMu9gL1Ar4
@KJ_Amazonso translation at any time Amazon can charge fees without even the slightest of documentation to it's sellers AFTER all safe-t claims have been processed? I really think Amazon needs to start looking into it's buyer return problem instead of passing more bogus fees to it's sellers.
Seller_3wzBczgcWe0Ch
Hello @KJ_Amazon
Last year when Amazon started allowing UPS to deliver some returns there was an outpouring of concern about the higher return shipping prices.
Amazon clearly responded to us sellers by stating that any higher return shipping charge that was charged by using UPS instead of the USPS would be covered by Amazon and would automatically be refunded to the sellers account.
What happend to this as I have seen zero evidence that this is happening?
KJ_Amazon
Hello @Seller_3wzBczgcWe0Ch . Thanks for checking in with me. Can you please provide a link to that thread or news article about the coverage of higher return charges?
Seller_f230iEOxANw9R
Our address is NOT a rural area. ONLY UPS overcharges for unknown reasons like this. And they charge us after the safe-T claim has resumed up to two months later. Safe-T claim only allows you a certain period of time to file. And you can only file once.
My account had ONLY USPS return labels. We have post offices 15 minutes away from each other in a 20 mile span. outbound or return carrier adjustment fees can be issued by any carrier, including USPS but they don't. They DO NOT>
amazon chose the send the buyer those return labels and we are getting the bill fit on us.
BTW we have had absolutely NO resolve in our cases. NO money was returned to our account.
As long as we keep on checking that our return labels bought buy amazon are on USPS we stopped having those problems.
ALSO, the books we had returned were not over a pound.
KJ_Amazon
Hello @Seller_f230iEOxANw9R
I followed up with you with the specific tracking information for the return shipping correction from May. If you have additional orders you would like me to review to make sure the labels were issued by UPS and that the weight was accurate, please response to our earlier case or let me know whether you'd like me to open a new case.
KJ_Amazon
Seller_f230iEOxANw9R
Hello @KJ_Amazon, there was no solving any of the other 5-6 cases, what's the point? No money back. Nothing.
Note: as long as I have only USPS in my return preferences it doesn't seem like I have problems.
The other day however, amazon back charged me for a shipping label (113-3270436-1033068)
that had been awarded back to me by safe_t.
The buyer bought a book - claimed arrived too late (not) returns a used book -not ours!. Safe-t claim give me restock and shipping back n forth instead of 50% as amazon policy says for material different than what I. send.
2months +23 days after safe_T claim resolves, amazon sends me another bill for the return label.
Yes, I opened a case 13387847841
it's "answered". Not. Because they never answer as we have approached the safe-t claim after it's been closed.
Seller_f230iEOxANw9R
Hello VakosBooks,
We have denied your claim for order 113-3270436-1033068.
Why is this happening?
There is no reimbursement due on this order.
AND HERE IS THE SAFE-T CLAIM DECISION FOR REIMBURSEMENT ON THE UNFOUNDED!! AMAZON CHARGE. (not the post office fault)
KJ_Amazon
Hello @Seller_f230iEOxANw9R. Thank you for the updated details.
Being billed a second time for returns from 2-3 months ago
The charge you received is for standard (although delayed) 'Refund at First Scan' USPS shipping label charges.
Due to technical issues, sellers were not charged for some USPS prepaid return labels issued during April, May and June. This issue was corrected, and sellers were charged for these labels last week.
Sellers are discussing these label charges in the above linked thread, where we will provide updates from our selling partners about SAFE-T claim requests.
Seller_f230iEOxANw9R
SELLERS can discuss these charges all they want. Administrators can give updates also.
Point is: safe-T claim can not be changed 3 months later. I COULD HAVE appealed the safe_T at the time and told them to give me 50% of the book (AMAZON POLICY) that was never returned to me, instead of playing around with amazon shipping label mistake charges.
Yes, and after the time passes (amazon policy) you can not do anything.
But as they answered me: We have denied your claim for order. Because NO MONEY IS DUE.
So I'll go add my name to the list so we can discuss this, just like we discuss this here on this thread. Thank you.
Seller_3wzBczgcWe0Ch
HI KJ_Amazon,
I looked back and found what I was referring to. It was a 30 day "experiment" which allowed customers with returns under 1LB the option of using UPS as the return carrier. Of course, sellers were upset because the returns would cost more. Amazon said for sellers to file a safe-t claim to recoup the return shipping price difference. Amazon then extended this "experiment" past the 30 day mark and also said the difference in the return shipping price would be automatically refunded to the shipper.
News article 8-19-22
Additional return shipping options for seller-fulfilled returns
As part of a short-term experiment to understand buyer behavior, from September 5, 2022, through October 2, 2022, buyers will be provided with the option to select USPS or UPS (new) when they send their seller-fulfilled returns.
Only items returned through Amazon’s Prepaid Return Label program and below 15 oz in weight and 130 inches in girth will be eligible.
Providing buyers with multiple shipping options will give buyers the convenience to drop off their return at the nearest UPS store, and encourage them to buy more from sellers.
Corresponding USPS and UPS shipping rates will apply. This can impact the label cost for sellers and you can claim a refund for the difference between the UPS and USPS shipping costs.
For more information, go to Shipping costs for seller fulfilled returns.
September 15, 2022
Reminder: Additional return shipping options for seller-fulfilled returns
As part of a four week experiment to understand buyer behavior, last week we introduced UPS as a return shipping option for items below 15 ounces and 130 inches in girth under the Amazon Prepaid Returns Label (APRL) Program. Until the first week of October, customers will have the option to drop off their returns at a UPS or USPS location.
We’ll use the information gathered during this period to improve the seller-fulfilled returns experience and our policies. We understand that UPS shipping may incur a higher price than USPS, and we will reimburse the price difference for every label created during the experiment.
To seek a reimbursement, go to the How to file a reimbursement (SAFE-T) claim section on Reimbursement policy for Prepaid Return Labels (PRL) in the seller-fulfilled network.
October 12, 2022
Seller-fulfilled returns: UPS return shipping option extended
We recently introduced UPS as a customer return shipping option for items below 15 ounces and 130 inches in girth under the Amazon Prepaid Returns Label (APRL) program, and will extend this option until November 1, 2022.
Temporarily offering UPS as a return shipping option will allow us to better understand the impact of added convenience on sales of seller-fulfilled offers.
We’ll continue to reimburse the cost difference between the UPS and USPS shipping labels. Based on your feedback, we’ll automatically reimburse all eligible returns by December 1, 2022. If you have not submitted a claim yet, there is no need to do so and we will automatically refund you by December 1, 2022.
KJ_Amazon
Thank you for that detailed explanation and article @Seller_3wzBczgcWe0Ch. I appreciate the follow-up.
I do see that includes "We understand that UPS shipping may incur a higher price than USPS, and we will reimburse the price difference for every label created during the experiment." and it sounds like this was automated and for a limited-time experiment for a specific set of shipments.
KJ_Amazon
Seller_f230iEOxANw9R
Hopefully you will be able to do something with this case. When I do file to safe-T claim, I will add this link and ask for the extra surcharges to be included according to this link and post it here. thank you.
Seller_P2BTbR7Fl4aOg
Moderator Edit: removed inappropriate commentary
Seller_P1220Ik0HCmjH
Same thing happened to us June 6 with an unexplained, out-of-the-blue charge for $12+. We buy our own shipping now since Amazon-UPS ripped us off on an insurance claim. We have only had one order in the last couple of months, so this charge should not be related to an order. I have been dealing with Amazon customer service (what a joke) for a week and my case keeps getting marked as answered when Amazon messages they will be transferring the case to someone who can tell me what the charge is for. They repeatedly mark as "answered" even though no one has ever responded. This is a shady game Amazon is playing, obviously they are hiding something. The only way I can figure to get to at least get a clue about what Amazon thinks why they have a right just to erroneously take money is to file a charge-back to my credit card company. UNBELIVABLE, SHADY BEHAVIOR BY THIS COMPANY!
Seller_P1220Ik0HCmjH
Same thing happened to us June 6 with an unexplained, out-of-the-blue charge for $12+. We buy our own shipping now since Amazon-UPS ripped us off on an insurance claim. We have only had one order in the last couple of months, so this charge should not be related to an order. I have been dealing with Amazon customer service (what a joke) for a week and my case keeps getting marked as answered when Amazon messages they will be transferring the case to someone who can tell me what the charge is for. They repeatedly mark as "answered" even though no one has ever responded. This is a shady game Amazon is playing, obviously they are hiding something. The only way I can figure to get to at least get a clue about what Amazon thinks why they have a right just to erroneously take money is to file a charge-back to my credit card company. UNBELIVABLE, SHADY BEHAVIOR BY THIS COMPANY!
KJ_Amazon
Hello @Seller_f230iEOxANw9R and @Seller_P1220Ik0HCmjH . Thank you for checking in with us on the Seller Forums.
There are two different ways in which sellers are informed of shipping adjustment fees issued by carriers for either outbound or return shipping.
These charges may be individually listed in Seller Central and linked to the order, or you may receive a monthly email detailing these adjustments, with the total adjustment debited or credited as an "Other" fee. Did you receive an email detailing the charges?
Adjustments may be for differences between the package dimensions/weight and the label purchased, or for additional handling fees charged for unusual packaging size/material.
You can read more about carrier adjustments in our seller help pages, linked below:
KJ_Amazon
Hello @Seller_f230iEOxANw9R and @Seller_P1220Ik0HCmjH . Thank you for checking in with us on the Seller Forums.
There are two different ways in which sellers are informed of shipping adjustment fees issued by carriers for either outbound or return shipping.
These charges may be individually listed in Seller Central and linked to the order, or you may receive a monthly email detailing these adjustments, with the total adjustment debited or credited as an "Other" fee. Did you receive an email detailing the charges?
Adjustments may be for differences between the package dimensions/weight and the label purchased, or for additional handling fees charged for unusual packaging size/material.
You can read more about carrier adjustments in our seller help pages, linked below:
KJ_Amazon
Hello @Seller_f230iEOxANw9R I see that you posted in the below thread. I will answer those questions here:
While that thread was specifically about UPS charges, outbound or return carrier adjustment fees can be issued by any carrier, including USPS.
The recent Remote Area Surcharge was specifically for return shipments sent using UPS, which is generally used for shipments over one pound:
Prepaid return shipping carriers
"USPS First Class mail will ship most items under one lb. UPS Ground will ship items between 1 to 90 lb."
KJ_Amazon
Hello @Seller_f230iEOxANw9R I see that you posted in the below thread. I will answer those questions here:
While that thread was specifically about UPS charges, outbound or return carrier adjustment fees can be issued by any carrier, including USPS.
The recent Remote Area Surcharge was specifically for return shipments sent using UPS, which is generally used for shipments over one pound:
Prepaid return shipping carriers
"USPS First Class mail will ship most items under one lb. UPS Ground will ship items between 1 to 90 lb."
Seller_3jklMu9gL1Ar4
@KJ_Amazonso translation at any time Amazon can charge fees without even the slightest of documentation to it's sellers AFTER all safe-t claims have been processed? I really think Amazon needs to start looking into it's buyer return problem instead of passing more bogus fees to it's sellers.
Seller_3jklMu9gL1Ar4
@KJ_Amazonso translation at any time Amazon can charge fees without even the slightest of documentation to it's sellers AFTER all safe-t claims have been processed? I really think Amazon needs to start looking into it's buyer return problem instead of passing more bogus fees to it's sellers.
Seller_3wzBczgcWe0Ch
Hello @KJ_Amazon
Last year when Amazon started allowing UPS to deliver some returns there was an outpouring of concern about the higher return shipping prices.
Amazon clearly responded to us sellers by stating that any higher return shipping charge that was charged by using UPS instead of the USPS would be covered by Amazon and would automatically be refunded to the sellers account.
What happend to this as I have seen zero evidence that this is happening?
Seller_3wzBczgcWe0Ch
Hello @KJ_Amazon
Last year when Amazon started allowing UPS to deliver some returns there was an outpouring of concern about the higher return shipping prices.
Amazon clearly responded to us sellers by stating that any higher return shipping charge that was charged by using UPS instead of the USPS would be covered by Amazon and would automatically be refunded to the sellers account.
What happend to this as I have seen zero evidence that this is happening?
KJ_Amazon
Hello @Seller_3wzBczgcWe0Ch . Thanks for checking in with me. Can you please provide a link to that thread or news article about the coverage of higher return charges?
KJ_Amazon
Hello @Seller_3wzBczgcWe0Ch . Thanks for checking in with me. Can you please provide a link to that thread or news article about the coverage of higher return charges?
Seller_f230iEOxANw9R
Our address is NOT a rural area. ONLY UPS overcharges for unknown reasons like this. And they charge us after the safe-T claim has resumed up to two months later. Safe-T claim only allows you a certain period of time to file. And you can only file once.
My account had ONLY USPS return labels. We have post offices 15 minutes away from each other in a 20 mile span. outbound or return carrier adjustment fees can be issued by any carrier, including USPS but they don't. They DO NOT>
amazon chose the send the buyer those return labels and we are getting the bill fit on us.
BTW we have had absolutely NO resolve in our cases. NO money was returned to our account.
As long as we keep on checking that our return labels bought buy amazon are on USPS we stopped having those problems.
ALSO, the books we had returned were not over a pound.
Seller_f230iEOxANw9R
Our address is NOT a rural area. ONLY UPS overcharges for unknown reasons like this. And they charge us after the safe-T claim has resumed up to two months later. Safe-T claim only allows you a certain period of time to file. And you can only file once.
My account had ONLY USPS return labels. We have post offices 15 minutes away from each other in a 20 mile span. outbound or return carrier adjustment fees can be issued by any carrier, including USPS but they don't. They DO NOT>
amazon chose the send the buyer those return labels and we are getting the bill fit on us.
BTW we have had absolutely NO resolve in our cases. NO money was returned to our account.
As long as we keep on checking that our return labels bought buy amazon are on USPS we stopped having those problems.
ALSO, the books we had returned were not over a pound.
KJ_Amazon
Hello @Seller_f230iEOxANw9R
I followed up with you with the specific tracking information for the return shipping correction from May. If you have additional orders you would like me to review to make sure the labels were issued by UPS and that the weight was accurate, please response to our earlier case or let me know whether you'd like me to open a new case.
KJ_Amazon
KJ_Amazon
Hello @Seller_f230iEOxANw9R
I followed up with you with the specific tracking information for the return shipping correction from May. If you have additional orders you would like me to review to make sure the labels were issued by UPS and that the weight was accurate, please response to our earlier case or let me know whether you'd like me to open a new case.
KJ_Amazon
Seller_f230iEOxANw9R
Hello @KJ_Amazon, there was no solving any of the other 5-6 cases, what's the point? No money back. Nothing.
Note: as long as I have only USPS in my return preferences it doesn't seem like I have problems.
The other day however, amazon back charged me for a shipping label (113-3270436-1033068)
that had been awarded back to me by safe_t.
The buyer bought a book - claimed arrived too late (not) returns a used book -not ours!. Safe-t claim give me restock and shipping back n forth instead of 50% as amazon policy says for material different than what I. send.
2months +23 days after safe_T claim resolves, amazon sends me another bill for the return label.
Yes, I opened a case 13387847841
it's "answered". Not. Because they never answer as we have approached the safe-t claim after it's been closed.
Seller_f230iEOxANw9R
Hello @KJ_Amazon, there was no solving any of the other 5-6 cases, what's the point? No money back. Nothing.
Note: as long as I have only USPS in my return preferences it doesn't seem like I have problems.
The other day however, amazon back charged me for a shipping label (113-3270436-1033068)
that had been awarded back to me by safe_t.
The buyer bought a book - claimed arrived too late (not) returns a used book -not ours!. Safe-t claim give me restock and shipping back n forth instead of 50% as amazon policy says for material different than what I. send.
2months +23 days after safe_T claim resolves, amazon sends me another bill for the return label.
Yes, I opened a case 13387847841
it's "answered". Not. Because they never answer as we have approached the safe-t claim after it's been closed.
Seller_f230iEOxANw9R
Hello VakosBooks,
We have denied your claim for order 113-3270436-1033068.
Why is this happening?
There is no reimbursement due on this order.
AND HERE IS THE SAFE-T CLAIM DECISION FOR REIMBURSEMENT ON THE UNFOUNDED!! AMAZON CHARGE. (not the post office fault)
Seller_f230iEOxANw9R
Hello VakosBooks,
We have denied your claim for order 113-3270436-1033068.
Why is this happening?
There is no reimbursement due on this order.
AND HERE IS THE SAFE-T CLAIM DECISION FOR REIMBURSEMENT ON THE UNFOUNDED!! AMAZON CHARGE. (not the post office fault)
KJ_Amazon
Hello @Seller_f230iEOxANw9R. Thank you for the updated details.
Being billed a second time for returns from 2-3 months ago
The charge you received is for standard (although delayed) 'Refund at First Scan' USPS shipping label charges.
Due to technical issues, sellers were not charged for some USPS prepaid return labels issued during April, May and June. This issue was corrected, and sellers were charged for these labels last week.
Sellers are discussing these label charges in the above linked thread, where we will provide updates from our selling partners about SAFE-T claim requests.
KJ_Amazon
Hello @Seller_f230iEOxANw9R. Thank you for the updated details.
Being billed a second time for returns from 2-3 months ago
The charge you received is for standard (although delayed) 'Refund at First Scan' USPS shipping label charges.
Due to technical issues, sellers were not charged for some USPS prepaid return labels issued during April, May and June. This issue was corrected, and sellers were charged for these labels last week.
Sellers are discussing these label charges in the above linked thread, where we will provide updates from our selling partners about SAFE-T claim requests.
Seller_f230iEOxANw9R
SELLERS can discuss these charges all they want. Administrators can give updates also.
Point is: safe-T claim can not be changed 3 months later. I COULD HAVE appealed the safe_T at the time and told them to give me 50% of the book (AMAZON POLICY) that was never returned to me, instead of playing around with amazon shipping label mistake charges.
Yes, and after the time passes (amazon policy) you can not do anything.
But as they answered me: We have denied your claim for order. Because NO MONEY IS DUE.
So I'll go add my name to the list so we can discuss this, just like we discuss this here on this thread. Thank you.
Seller_f230iEOxANw9R
SELLERS can discuss these charges all they want. Administrators can give updates also.
Point is: safe-T claim can not be changed 3 months later. I COULD HAVE appealed the safe_T at the time and told them to give me 50% of the book (AMAZON POLICY) that was never returned to me, instead of playing around with amazon shipping label mistake charges.
Yes, and after the time passes (amazon policy) you can not do anything.
But as they answered me: We have denied your claim for order. Because NO MONEY IS DUE.
So I'll go add my name to the list so we can discuss this, just like we discuss this here on this thread. Thank you.
Seller_3wzBczgcWe0Ch
HI KJ_Amazon,
I looked back and found what I was referring to. It was a 30 day "experiment" which allowed customers with returns under 1LB the option of using UPS as the return carrier. Of course, sellers were upset because the returns would cost more. Amazon said for sellers to file a safe-t claim to recoup the return shipping price difference. Amazon then extended this "experiment" past the 30 day mark and also said the difference in the return shipping price would be automatically refunded to the shipper.
News article 8-19-22
Additional return shipping options for seller-fulfilled returns
As part of a short-term experiment to understand buyer behavior, from September 5, 2022, through October 2, 2022, buyers will be provided with the option to select USPS or UPS (new) when they send their seller-fulfilled returns.
Only items returned through Amazon’s Prepaid Return Label program and below 15 oz in weight and 130 inches in girth will be eligible.
Providing buyers with multiple shipping options will give buyers the convenience to drop off their return at the nearest UPS store, and encourage them to buy more from sellers.
Corresponding USPS and UPS shipping rates will apply. This can impact the label cost for sellers and you can claim a refund for the difference between the UPS and USPS shipping costs.
For more information, go to Shipping costs for seller fulfilled returns.
September 15, 2022
Reminder: Additional return shipping options for seller-fulfilled returns
As part of a four week experiment to understand buyer behavior, last week we introduced UPS as a return shipping option for items below 15 ounces and 130 inches in girth under the Amazon Prepaid Returns Label (APRL) Program. Until the first week of October, customers will have the option to drop off their returns at a UPS or USPS location.
We’ll use the information gathered during this period to improve the seller-fulfilled returns experience and our policies. We understand that UPS shipping may incur a higher price than USPS, and we will reimburse the price difference for every label created during the experiment.
To seek a reimbursement, go to the How to file a reimbursement (SAFE-T) claim section on Reimbursement policy for Prepaid Return Labels (PRL) in the seller-fulfilled network.
October 12, 2022
Seller-fulfilled returns: UPS return shipping option extended
We recently introduced UPS as a customer return shipping option for items below 15 ounces and 130 inches in girth under the Amazon Prepaid Returns Label (APRL) program, and will extend this option until November 1, 2022.
Temporarily offering UPS as a return shipping option will allow us to better understand the impact of added convenience on sales of seller-fulfilled offers.
We’ll continue to reimburse the cost difference between the UPS and USPS shipping labels. Based on your feedback, we’ll automatically reimburse all eligible returns by December 1, 2022. If you have not submitted a claim yet, there is no need to do so and we will automatically refund you by December 1, 2022.
Seller_3wzBczgcWe0Ch
HI KJ_Amazon,
I looked back and found what I was referring to. It was a 30 day "experiment" which allowed customers with returns under 1LB the option of using UPS as the return carrier. Of course, sellers were upset because the returns would cost more. Amazon said for sellers to file a safe-t claim to recoup the return shipping price difference. Amazon then extended this "experiment" past the 30 day mark and also said the difference in the return shipping price would be automatically refunded to the shipper.
News article 8-19-22
Additional return shipping options for seller-fulfilled returns
As part of a short-term experiment to understand buyer behavior, from September 5, 2022, through October 2, 2022, buyers will be provided with the option to select USPS or UPS (new) when they send their seller-fulfilled returns.
Only items returned through Amazon’s Prepaid Return Label program and below 15 oz in weight and 130 inches in girth will be eligible.
Providing buyers with multiple shipping options will give buyers the convenience to drop off their return at the nearest UPS store, and encourage them to buy more from sellers.
Corresponding USPS and UPS shipping rates will apply. This can impact the label cost for sellers and you can claim a refund for the difference between the UPS and USPS shipping costs.
For more information, go to Shipping costs for seller fulfilled returns.
September 15, 2022
Reminder: Additional return shipping options for seller-fulfilled returns
As part of a four week experiment to understand buyer behavior, last week we introduced UPS as a return shipping option for items below 15 ounces and 130 inches in girth under the Amazon Prepaid Returns Label (APRL) Program. Until the first week of October, customers will have the option to drop off their returns at a UPS or USPS location.
We’ll use the information gathered during this period to improve the seller-fulfilled returns experience and our policies. We understand that UPS shipping may incur a higher price than USPS, and we will reimburse the price difference for every label created during the experiment.
To seek a reimbursement, go to the How to file a reimbursement (SAFE-T) claim section on Reimbursement policy for Prepaid Return Labels (PRL) in the seller-fulfilled network.
October 12, 2022
Seller-fulfilled returns: UPS return shipping option extended
We recently introduced UPS as a customer return shipping option for items below 15 ounces and 130 inches in girth under the Amazon Prepaid Returns Label (APRL) program, and will extend this option until November 1, 2022.
Temporarily offering UPS as a return shipping option will allow us to better understand the impact of added convenience on sales of seller-fulfilled offers.
We’ll continue to reimburse the cost difference between the UPS and USPS shipping labels. Based on your feedback, we’ll automatically reimburse all eligible returns by December 1, 2022. If you have not submitted a claim yet, there is no need to do so and we will automatically refund you by December 1, 2022.
KJ_Amazon
Thank you for that detailed explanation and article @Seller_3wzBczgcWe0Ch. I appreciate the follow-up.
I do see that includes "We understand that UPS shipping may incur a higher price than USPS, and we will reimburse the price difference for every label created during the experiment." and it sounds like this was automated and for a limited-time experiment for a specific set of shipments.
KJ_Amazon
KJ_Amazon
Thank you for that detailed explanation and article @Seller_3wzBczgcWe0Ch. I appreciate the follow-up.
I do see that includes "We understand that UPS shipping may incur a higher price than USPS, and we will reimburse the price difference for every label created during the experiment." and it sounds like this was automated and for a limited-time experiment for a specific set of shipments.
KJ_Amazon
Seller_f230iEOxANw9R
Solution: NEVER USE UPS. No problems.
Seller_f230iEOxANw9R
Hopefully you will be able to do something with this case. When I do file to safe-T claim, I will add this link and ask for the extra surcharges to be included according to this link and post it here. thank you.
Seller_f230iEOxANw9R
Hopefully you will be able to do something with this case. When I do file to safe-T claim, I will add this link and ask for the extra surcharges to be included according to this link and post it here. thank you.
Seller_P2BTbR7Fl4aOg
Moderator Edit: removed inappropriate commentary
Seller_P2BTbR7Fl4aOg
Moderator Edit: removed inappropriate commentary
