Random unknown "adjustment" or "other" charges billed to your payment accounts. SELLERS! NO RESOLUTION! Amazon charges. All cases "transfered or "answered".
We have opened cases for each charges marked "other" or "adjustment". IGNORED and transferred. Came to a conclusion that UPS is charging us for amazon return labels.
ONLY problem, we never use UPS and our account settings have all (enforced) return labels only USPS.
All our returns come to our address on-time, with USPS labels, have the correct dimensions and address label on them.
Most of these AMAZON charges come (with or without a ID#) randomly about half a month or up to one and a half month later. Some are from buyers trying to avoid return shipping charges and place a fake return reason, we opened a safe-T claim, was awarded the shipping costs back and about a month later we get a shipping cost "adjustment" for equal or slightly the same amount.
When questioning seller support they closed the phone on us and about 10 minutes later got an email saying "shipping adjustments" that was charge to your account is because you live in a rural area, "mileage charges" "rural area" charges etc. NO we do not live in a rural area and UPS did not send this package, USPS did. We asked at the post office and they can not respond because the labels are issued from (the client is amazon since they created the label) amazon and there is not enough info for them to take care of this case by case. Also, they assured us that we are not "rural" and do NOT charge "extra" in our postal code.
Every time we open a case or talk to seller support, they "transfer" the case only to be ignored and never answered.
On June 06, The whole history of all these cases (case #12960135441) were erased from the case log Amazon. They do not show up anywhere and the case has shows "transferred".
AMAZON: Your case has been forwarded to another Amazon team and they will contact you regarding your question.
No one cares or notices because all these monies are "small change" up to about $13.00 everytime and coming slowly but steadily come out of our accounts. IS THERE A SOLUTION????
42 replies
Seller_P1220Ik0HCmjH
Same thing happened to us June 6 with an unexplained, out-of-the-blue charge for $12+. We buy our own shipping now since Amazon-UPS ripped us off on an insurance claim. We have only had one order in the last couple of months, so this charge should not be related to an order. I have been dealing with Amazon customer service (what a joke) for a week and my case keeps getting marked as answered when Amazon messages they will be transferring the case to someone who can tell me what the charge is for. They repeatedly mark as "answered" even though no one has ever responded. This is a shady game Amazon is playing, obviously they are hiding something. The only way I can figure to get to at least get a clue about what Amazon thinks why they have a right just to erroneously take money is to file a charge-back to my credit card company. UNBELIVABLE, SHADY BEHAVIOR BY THIS COMPANY!
KJ_Amazon
Hello @Seller_f230iEOxANw9R and @Seller_P1220Ik0HCmjH . Thank you for checking in with us on the Seller Forums.
There are two different ways in which sellers are informed of shipping adjustment fees issued by carriers for either outbound or return shipping.
These charges may be individually listed in Seller Central and linked to the order, or you may receive a monthly email detailing these adjustments, with the total adjustment debited or credited as an "Other" fee. Did you receive an email detailing the charges?
Adjustments may be for differences between the package dimensions/weight and the label purchased, or for additional handling fees charged for unusual packaging size/material.
You can read more about carrier adjustments in our seller help pages, linked below:
KJ_Amazon
Hello @Seller_f230iEOxANw9R I see that you posted in the below thread. I will answer those questions here:
While that thread was specifically about UPS charges, outbound or return carrier adjustment fees can be issued by any carrier, including USPS.
The recent Remote Area Surcharge was specifically for return shipments sent using UPS, which is generally used for shipments over one pound:
Prepaid return shipping carriers
"USPS First Class mail will ship most items under one lb. UPS Ground will ship items between 1 to 90 lb."
Seller_f230iEOxANw9R
Hopefully you will be able to do something with this case. When I do file to safe-T claim, I will add this link and ask for the extra surcharges to be included according to this link and post it here. thank you.
Seller_P2BTbR7Fl4aOg
Moderator Edit: removed inappropriate commentary
Random unknown "adjustment" or "other" charges billed to your payment accounts. SELLERS! NO RESOLUTION! Amazon charges. All cases "transfered or "answered".
We have opened cases for each charges marked "other" or "adjustment". IGNORED and transferred. Came to a conclusion that UPS is charging us for amazon return labels.
ONLY problem, we never use UPS and our account settings have all (enforced) return labels only USPS.
All our returns come to our address on-time, with USPS labels, have the correct dimensions and address label on them.
Most of these AMAZON charges come (with or without a ID#) randomly about half a month or up to one and a half month later. Some are from buyers trying to avoid return shipping charges and place a fake return reason, we opened a safe-T claim, was awarded the shipping costs back and about a month later we get a shipping cost "adjustment" for equal or slightly the same amount.
When questioning seller support they closed the phone on us and about 10 minutes later got an email saying "shipping adjustments" that was charge to your account is because you live in a rural area, "mileage charges" "rural area" charges etc. NO we do not live in a rural area and UPS did not send this package, USPS did. We asked at the post office and they can not respond because the labels are issued from (the client is amazon since they created the label) amazon and there is not enough info for them to take care of this case by case. Also, they assured us that we are not "rural" and do NOT charge "extra" in our postal code.
Every time we open a case or talk to seller support, they "transfer" the case only to be ignored and never answered.
On June 06, The whole history of all these cases (case #12960135441) were erased from the case log Amazon. They do not show up anywhere and the case has shows "transferred".
AMAZON: Your case has been forwarded to another Amazon team and they will contact you regarding your question.
No one cares or notices because all these monies are "small change" up to about $13.00 everytime and coming slowly but steadily come out of our accounts. IS THERE A SOLUTION????
Random unknown "adjustment" or "other" charges billed to your payment accounts. SELLERS! NO RESOLUTION! Amazon charges. All cases "transfered or "answered".
We have opened cases for each charges marked "other" or "adjustment". IGNORED and transferred. Came to a conclusion that UPS is charging us for amazon return labels.
ONLY problem, we never use UPS and our account settings have all (enforced) return labels only USPS.
All our returns come to our address on-time, with USPS labels, have the correct dimensions and address label on them.
Most of these AMAZON charges come (with or without a ID#) randomly about half a month or up to one and a half month later. Some are from buyers trying to avoid return shipping charges and place a fake return reason, we opened a safe-T claim, was awarded the shipping costs back and about a month later we get a shipping cost "adjustment" for equal or slightly the same amount.
When questioning seller support they closed the phone on us and about 10 minutes later got an email saying "shipping adjustments" that was charge to your account is because you live in a rural area, "mileage charges" "rural area" charges etc. NO we do not live in a rural area and UPS did not send this package, USPS did. We asked at the post office and they can not respond because the labels are issued from (the client is amazon since they created the label) amazon and there is not enough info for them to take care of this case by case. Also, they assured us that we are not "rural" and do NOT charge "extra" in our postal code.
Every time we open a case or talk to seller support, they "transfer" the case only to be ignored and never answered.
On June 06, The whole history of all these cases (case #12960135441) were erased from the case log Amazon. They do not show up anywhere and the case has shows "transferred".
AMAZON: Your case has been forwarded to another Amazon team and they will contact you regarding your question.
No one cares or notices because all these monies are "small change" up to about $13.00 everytime and coming slowly but steadily come out of our accounts. IS THERE A SOLUTION????
42 replies
42 replies
Seller_P1220Ik0HCmjH
Same thing happened to us June 6 with an unexplained, out-of-the-blue charge for $12+. We buy our own shipping now since Amazon-UPS ripped us off on an insurance claim. We have only had one order in the last couple of months, so this charge should not be related to an order. I have been dealing with Amazon customer service (what a joke) for a week and my case keeps getting marked as answered when Amazon messages they will be transferring the case to someone who can tell me what the charge is for. They repeatedly mark as "answered" even though no one has ever responded. This is a shady game Amazon is playing, obviously they are hiding something. The only way I can figure to get to at least get a clue about what Amazon thinks why they have a right just to erroneously take money is to file a charge-back to my credit card company. UNBELIVABLE, SHADY BEHAVIOR BY THIS COMPANY!
KJ_Amazon
Hello @Seller_f230iEOxANw9R and @Seller_P1220Ik0HCmjH . Thank you for checking in with us on the Seller Forums.
There are two different ways in which sellers are informed of shipping adjustment fees issued by carriers for either outbound or return shipping.
These charges may be individually listed in Seller Central and linked to the order, or you may receive a monthly email detailing these adjustments, with the total adjustment debited or credited as an "Other" fee. Did you receive an email detailing the charges?
Adjustments may be for differences between the package dimensions/weight and the label purchased, or for additional handling fees charged for unusual packaging size/material.
You can read more about carrier adjustments in our seller help pages, linked below:
KJ_Amazon
Hello @Seller_f230iEOxANw9R I see that you posted in the below thread. I will answer those questions here:
While that thread was specifically about UPS charges, outbound or return carrier adjustment fees can be issued by any carrier, including USPS.
The recent Remote Area Surcharge was specifically for return shipments sent using UPS, which is generally used for shipments over one pound:
Prepaid return shipping carriers
"USPS First Class mail will ship most items under one lb. UPS Ground will ship items between 1 to 90 lb."
Seller_f230iEOxANw9R
Hopefully you will be able to do something with this case. When I do file to safe-T claim, I will add this link and ask for the extra surcharges to be included according to this link and post it here. thank you.
Seller_P2BTbR7Fl4aOg
Moderator Edit: removed inappropriate commentary
Seller_P1220Ik0HCmjH
Same thing happened to us June 6 with an unexplained, out-of-the-blue charge for $12+. We buy our own shipping now since Amazon-UPS ripped us off on an insurance claim. We have only had one order in the last couple of months, so this charge should not be related to an order. I have been dealing with Amazon customer service (what a joke) for a week and my case keeps getting marked as answered when Amazon messages they will be transferring the case to someone who can tell me what the charge is for. They repeatedly mark as "answered" even though no one has ever responded. This is a shady game Amazon is playing, obviously they are hiding something. The only way I can figure to get to at least get a clue about what Amazon thinks why they have a right just to erroneously take money is to file a charge-back to my credit card company. UNBELIVABLE, SHADY BEHAVIOR BY THIS COMPANY!
Seller_P1220Ik0HCmjH
Same thing happened to us June 6 with an unexplained, out-of-the-blue charge for $12+. We buy our own shipping now since Amazon-UPS ripped us off on an insurance claim. We have only had one order in the last couple of months, so this charge should not be related to an order. I have been dealing with Amazon customer service (what a joke) for a week and my case keeps getting marked as answered when Amazon messages they will be transferring the case to someone who can tell me what the charge is for. They repeatedly mark as "answered" even though no one has ever responded. This is a shady game Amazon is playing, obviously they are hiding something. The only way I can figure to get to at least get a clue about what Amazon thinks why they have a right just to erroneously take money is to file a charge-back to my credit card company. UNBELIVABLE, SHADY BEHAVIOR BY THIS COMPANY!
KJ_Amazon
Hello @Seller_f230iEOxANw9R and @Seller_P1220Ik0HCmjH . Thank you for checking in with us on the Seller Forums.
There are two different ways in which sellers are informed of shipping adjustment fees issued by carriers for either outbound or return shipping.
These charges may be individually listed in Seller Central and linked to the order, or you may receive a monthly email detailing these adjustments, with the total adjustment debited or credited as an "Other" fee. Did you receive an email detailing the charges?
Adjustments may be for differences between the package dimensions/weight and the label purchased, or for additional handling fees charged for unusual packaging size/material.
You can read more about carrier adjustments in our seller help pages, linked below:
KJ_Amazon
Hello @Seller_f230iEOxANw9R and @Seller_P1220Ik0HCmjH . Thank you for checking in with us on the Seller Forums.
There are two different ways in which sellers are informed of shipping adjustment fees issued by carriers for either outbound or return shipping.
These charges may be individually listed in Seller Central and linked to the order, or you may receive a monthly email detailing these adjustments, with the total adjustment debited or credited as an "Other" fee. Did you receive an email detailing the charges?
Adjustments may be for differences between the package dimensions/weight and the label purchased, or for additional handling fees charged for unusual packaging size/material.
You can read more about carrier adjustments in our seller help pages, linked below:
KJ_Amazon
Hello @Seller_f230iEOxANw9R I see that you posted in the below thread. I will answer those questions here:
While that thread was specifically about UPS charges, outbound or return carrier adjustment fees can be issued by any carrier, including USPS.
The recent Remote Area Surcharge was specifically for return shipments sent using UPS, which is generally used for shipments over one pound:
Prepaid return shipping carriers
"USPS First Class mail will ship most items under one lb. UPS Ground will ship items between 1 to 90 lb."
KJ_Amazon
Hello @Seller_f230iEOxANw9R I see that you posted in the below thread. I will answer those questions here:
While that thread was specifically about UPS charges, outbound or return carrier adjustment fees can be issued by any carrier, including USPS.
The recent Remote Area Surcharge was specifically for return shipments sent using UPS, which is generally used for shipments over one pound:
Prepaid return shipping carriers
"USPS First Class mail will ship most items under one lb. UPS Ground will ship items between 1 to 90 lb."
Seller_f230iEOxANw9R
Solution: NEVER USE UPS. No problems.
Seller_f230iEOxANw9R
Hopefully you will be able to do something with this case. When I do file to safe-T claim, I will add this link and ask for the extra surcharges to be included according to this link and post it here. thank you.
Seller_f230iEOxANw9R
Hopefully you will be able to do something with this case. When I do file to safe-T claim, I will add this link and ask for the extra surcharges to be included according to this link and post it here. thank you.
Seller_P2BTbR7Fl4aOg
Moderator Edit: removed inappropriate commentary
Seller_P2BTbR7Fl4aOg
Moderator Edit: removed inappropriate commentary
