Random unknown "adjustment" or "other" charges billed to your payment accounts. SELLERS! NO RESOLUTION! Amazon charges. All cases "transfered or "answered".
We have opened cases for each charges marked "other" or "adjustment". IGNORED and transferred. Came to a conclusion that UPS is charging us for amazon return labels.
ONLY problem, we never use UPS and our account settings have all (enforced) return labels only USPS.
All our returns come to our address on-time, with USPS labels, have the correct dimensions and address label on them.
Most of these AMAZON charges come (with or without a ID#) randomly about half a month or up to one and a half month later. Some are from buyers trying to avoid return shipping charges and place a fake return reason, we opened a safe-T claim, was awarded the shipping costs back and about a month later we get a shipping cost "adjustment" for equal or slightly the same amount.
When questioning seller support they closed the phone on us and about 10 minutes later got an email saying "shipping adjustments" that was charge to your account is because you live in a rural area, "mileage charges" "rural area" charges etc. NO we do not live in a rural area and UPS did not send this package, USPS did. We asked at the post office and they can not respond because the labels are issued from (the client is amazon since they created the label) amazon and there is not enough info for them to take care of this case by case. Also, they assured us that we are not "rural" and do NOT charge "extra" in our postal code.
Every time we open a case or talk to seller support, they "transfer" the case only to be ignored and never answered.
On June 06, The whole history of all these cases (case #12960135441) were erased from the case log Amazon. They do not show up anywhere and the case has shows "transferred".
AMAZON: Your case has been forwarded to another Amazon team and they will contact you regarding your question.
No one cares or notices because all these monies are "small change" up to about $13.00 everytime and coming slowly but steadily come out of our accounts. IS THERE A SOLUTION????
42 replies
Seller_P1220Ik0HCmjH
Same thing happened to us June 6 with an unexplained, out-of-the-blue charge for $12+. We buy our own shipping now since Amazon-UPS ripped us off on an insurance claim. We have only had one order in the last couple of months, so this charge should not be related to an order. I have been dealing with Amazon customer service (what a joke) for a week and my case keeps getting marked as answered when Amazon messages they will be transferring the case to someone who can tell me what the charge is for. They repeatedly mark as "answered" even though no one has ever responded. This is a shady game Amazon is playing, obviously they are hiding something. The only way I can figure to get to at least get a clue about what Amazon thinks why they have a right just to erroneously take money is to file a charge-back to my credit card company. UNBELIVABLE, SHADY BEHAVIOR BY THIS COMPANY!
KJ_Amazon
Hello @Seller_f230iEOxANw9R and @Seller_P1220Ik0HCmjH . Thank you for checking in with us on the Seller Forums.
There are two different ways in which sellers are informed of shipping adjustment fees issued by carriers for either outbound or return shipping.
These charges may be individually listed in Seller Central and linked to the order, or you may receive a monthly email detailing these adjustments, with the total adjustment debited or credited as an "Other" fee. Did you receive an email detailing the charges?
Adjustments may be for differences between the package dimensions/weight and the label purchased, or for additional handling fees charged for unusual packaging size/material.
You can read more about carrier adjustments in our seller help pages, linked below:
KJ_Amazon
Hello @Seller_f230iEOxANw9R I see that you posted in the below thread. I will answer those questions here:
While that thread was specifically about UPS charges, outbound or return carrier adjustment fees can be issued by any carrier, including USPS.
The recent Remote Area Surcharge was specifically for return shipments sent using UPS, which is generally used for shipments over one pound:
Prepaid return shipping carriers
"USPS First Class mail will ship most items under one lb. UPS Ground will ship items between 1 to 90 lb."
Seller_f230iEOxANw9R
Hello @KJ_Amazon, we did not get an email for any charges owed. They were placed without any notification what-so-ever- to our payments account (a month or up to 2 months later after returns were made - for the "adjustment" types).
One I got a random-general email wrote we MAY HAVE been charges from jan-may, No order ID, date, etc. -
"other" charges have NO info at all.
"adjustment" have ID #'s.
On the "adjustment" type charges, safe-T claim ruled that we get our shipping cost back because the return claim was at the buyers fault - incorrect return reason - so they don't pay shipping costs.
So for either of those charges, safe-T claim returned all the monies for the shipping. WE SHOULD NOT HAVE PAID SHIPPING for these returns. Then the adjustment happens, and we are charged fee's for those shipping charges. That makes perfect sense.
On one of my cases, amazon email admits they charged me incorrect me and they are going to reverse the charge that happened on may 10th (only 2 charges for that day - no ID # again),
we found the return, and yet, we have seen NOTHING - NADA return of monies associated to that incorrect charge.
We can go on and on but point is, we have cases coming in every other day and we've lost count. OUR posted case - the latest one - that was transfered, shows all the cases and ID's we have, what is the charge on each one. Of course we can't see it on our side because it was buried in a transfer.
IF UPS is up-charging sur-plus on amazon return labels, they are stealing!! We are not a Rural area, they DO NOT need extra gas to get here and the ypost office is 5 min down the road. IN our account return settings we have ONLY USPS for that reason. But we can not inquire at UPS what the charges are because amazon does not give us enough details and since amazon label is the "customer" we can't reverse a charge, complain or even get addressed for anything about a package amazon labeled and someone else sent.
Beseides the fact that ALL our returns come with a USPS label. Not UPS, so we know for sure we didn't receive any return this year from UPS.
KJ_Amazon
Hello @Seller_f230iEOxANw9R. Thank you for checking back. I am glad that I have the chance to provide more information about carrier adjustments for you.
If you share the Case ID for that "reverse charge" message I will take a look at the details and follow up if necessary.
The monthly "carrier adjustment" emails sent to sellers include a link to a spreadsheet detailing the orders and charges/credits. If you are saying you included one of these emails but the link was missing, please let me know and I will open up a direct case with you.
The Remote Area Surcharge was a one-time correction for package returns to or from Hawaii, Alaska, and rural areas in the 48 continental states. While you might not be in the designated area, the buyer may have been.
I requested details on your Remote Surcharges so I can check into them further. Please let me know if you issue your own prepaid return labels for buyers instead of having them use the ones issued by Amazon.
KJ_Amazon
Seller_f230iEOxANw9R
Amazon return policy that started almost two years now, for "returns at first scan" applies to all pro sellers supposedly.
If you are a pro seller they do not allow you to send your own label. They send their own immediately when the buyer pushes the button for a return AND fully refunds them at the first scan of that label. No matter the reason.
With that said, Amazon sends them the label and uses any delivery service they want at the end. Even tho in our account return settings we have only USPS. They then send it thru the post office and pay for media mail and upcharge us for about $4.0 of that price. The same book we send for $3.80, amazon charges us $6.00 about.
And the only thing they do is force the label for the return. Because of that, if we lost a package, or it got damaged or any other reason, we can not inquire about the package because the customer is amazon and the "seder" of our return. Both UPS and USPS have a "special deal -contract with amazon that does not disclose us the "seller" as the customer. THAT is why we stopped UPS a year ago, because with EVERY return we had, they would just send them to amazon warehouses and fight us with every inquiry.
We would lose the book to amazon warehouse, the money to the buyer that got a full refund, and a double price on the amazon label, an expense that is forced on us with all our returns.
USPS does not charge us "Remote Area Surcharge", we asked multiple times and they have no idea what we are talking about.
None of the packages we are talking about are from Hawaii, Alaska etc.
KJ_Amazon
Hello @Seller_f230iEOxANw9R Thank you for sending me that information in the direct case. I will follow up there as well, but I wanted to share the following here:
The Remote Area Surcharge does not only apply to Hawaii and Alaska. It applies to other zipcodes designated by UPS. The email you received has a link to details about the "UPS Remote Area Surcharge."
For return shipments: Amazon provides customers with prepaid return shipping labels on your behalf through Buy Shipping services. USPS First Class mail will ship most items under one lb. UPS Ground will ship items between 1 to 90 lb.
You can see more details about that program here:
Seller_f230iEOxANw9R
That"s great to know KJ_Amazon. Because of these other obnoxious charges on other zipcodes designated ONLY BY UPS to put additional money in there pockets for absolutely no reason, that is the reason we do not use them for any service. "Remote Area Surcharges" to areas that are in town, no extra mileage, definitely not rural.
All the labels used for our amazon return labels come from USPS. Amazon charges us for a USPS First Class mail label when they should be charging us for a USPS media mail label but that would also cut about $4.0 off amazon upcharge to us for the delivery service USPS gives us. But that is info for another day.
To the task at hand, how many Surcharges does amazon and USPS charge us for the "other" and "adjustment" payments that they have charged our account at least 10 times in the last 4 months.
That's what we need to resolve.
The buyer issued an incorrect return reason. We are not supposed to pay ANY - NOT ANY - shipping according to amazon policy., Safe-T claim gave me back the shipping costs.
Amazon then swoops in and charges "other" or "adjustment" charges, that are most likely are for shipping - they do not define what these charges are they just charge them - so slowly and steadily we are illegally charged on our credit card, against amazon policy and The Law!
Seller_f230iEOxANw9R
Simple Question: Safe-T awarded me all shipping costs from these returns.
Why are you charging me shipping fee's??
Why are you charging me shipping fee's??
Why are you charging me shipping fee's??
Is this AMAZON POLICY??
KJ_Amazon
Hello @Seller_f230iEOxANw9R. Thanks for following up.
The return labels for the Amazon returns covered by these surcharges were for UPS return shipments. Those return shipments weren't shipped by USPS. I followed up with you with the specific tracking information for the return shipping correction from May.
The Remote Area Surcharge corrections were issued by the carrier and charged to sellers. I requested further information from our partner team asking for information for sellers who want to file SAFE-T claims covering these return shipping surcharges.
KJ_Amazon
Seller_f230iEOxANw9R
Hopefully you will be able to do something with this case. When I do file to safe-T claim, I will add this link and ask for the extra surcharges to be included according to this link and post it here. thank you.
Seller_P2BTbR7Fl4aOg
Moderator Edit: removed inappropriate commentary
Random unknown "adjustment" or "other" charges billed to your payment accounts. SELLERS! NO RESOLUTION! Amazon charges. All cases "transfered or "answered".
We have opened cases for each charges marked "other" or "adjustment". IGNORED and transferred. Came to a conclusion that UPS is charging us for amazon return labels.
ONLY problem, we never use UPS and our account settings have all (enforced) return labels only USPS.
All our returns come to our address on-time, with USPS labels, have the correct dimensions and address label on them.
Most of these AMAZON charges come (with or without a ID#) randomly about half a month or up to one and a half month later. Some are from buyers trying to avoid return shipping charges and place a fake return reason, we opened a safe-T claim, was awarded the shipping costs back and about a month later we get a shipping cost "adjustment" for equal or slightly the same amount.
When questioning seller support they closed the phone on us and about 10 minutes later got an email saying "shipping adjustments" that was charge to your account is because you live in a rural area, "mileage charges" "rural area" charges etc. NO we do not live in a rural area and UPS did not send this package, USPS did. We asked at the post office and they can not respond because the labels are issued from (the client is amazon since they created the label) amazon and there is not enough info for them to take care of this case by case. Also, they assured us that we are not "rural" and do NOT charge "extra" in our postal code.
Every time we open a case or talk to seller support, they "transfer" the case only to be ignored and never answered.
On June 06, The whole history of all these cases (case #12960135441) were erased from the case log Amazon. They do not show up anywhere and the case has shows "transferred".
AMAZON: Your case has been forwarded to another Amazon team and they will contact you regarding your question.
No one cares or notices because all these monies are "small change" up to about $13.00 everytime and coming slowly but steadily come out of our accounts. IS THERE A SOLUTION????
Random unknown "adjustment" or "other" charges billed to your payment accounts. SELLERS! NO RESOLUTION! Amazon charges. All cases "transfered or "answered".
We have opened cases for each charges marked "other" or "adjustment". IGNORED and transferred. Came to a conclusion that UPS is charging us for amazon return labels.
ONLY problem, we never use UPS and our account settings have all (enforced) return labels only USPS.
All our returns come to our address on-time, with USPS labels, have the correct dimensions and address label on them.
Most of these AMAZON charges come (with or without a ID#) randomly about half a month or up to one and a half month later. Some are from buyers trying to avoid return shipping charges and place a fake return reason, we opened a safe-T claim, was awarded the shipping costs back and about a month later we get a shipping cost "adjustment" for equal or slightly the same amount.
When questioning seller support they closed the phone on us and about 10 minutes later got an email saying "shipping adjustments" that was charge to your account is because you live in a rural area, "mileage charges" "rural area" charges etc. NO we do not live in a rural area and UPS did not send this package, USPS did. We asked at the post office and they can not respond because the labels are issued from (the client is amazon since they created the label) amazon and there is not enough info for them to take care of this case by case. Also, they assured us that we are not "rural" and do NOT charge "extra" in our postal code.
Every time we open a case or talk to seller support, they "transfer" the case only to be ignored and never answered.
On June 06, The whole history of all these cases (case #12960135441) were erased from the case log Amazon. They do not show up anywhere and the case has shows "transferred".
AMAZON: Your case has been forwarded to another Amazon team and they will contact you regarding your question.
No one cares or notices because all these monies are "small change" up to about $13.00 everytime and coming slowly but steadily come out of our accounts. IS THERE A SOLUTION????
42 replies
42 replies
Seller_P1220Ik0HCmjH
Same thing happened to us June 6 with an unexplained, out-of-the-blue charge for $12+. We buy our own shipping now since Amazon-UPS ripped us off on an insurance claim. We have only had one order in the last couple of months, so this charge should not be related to an order. I have been dealing with Amazon customer service (what a joke) for a week and my case keeps getting marked as answered when Amazon messages they will be transferring the case to someone who can tell me what the charge is for. They repeatedly mark as "answered" even though no one has ever responded. This is a shady game Amazon is playing, obviously they are hiding something. The only way I can figure to get to at least get a clue about what Amazon thinks why they have a right just to erroneously take money is to file a charge-back to my credit card company. UNBELIVABLE, SHADY BEHAVIOR BY THIS COMPANY!
KJ_Amazon
Hello @Seller_f230iEOxANw9R and @Seller_P1220Ik0HCmjH . Thank you for checking in with us on the Seller Forums.
There are two different ways in which sellers are informed of shipping adjustment fees issued by carriers for either outbound or return shipping.
These charges may be individually listed in Seller Central and linked to the order, or you may receive a monthly email detailing these adjustments, with the total adjustment debited or credited as an "Other" fee. Did you receive an email detailing the charges?
Adjustments may be for differences between the package dimensions/weight and the label purchased, or for additional handling fees charged for unusual packaging size/material.
You can read more about carrier adjustments in our seller help pages, linked below:
KJ_Amazon
Hello @Seller_f230iEOxANw9R I see that you posted in the below thread. I will answer those questions here:
While that thread was specifically about UPS charges, outbound or return carrier adjustment fees can be issued by any carrier, including USPS.
The recent Remote Area Surcharge was specifically for return shipments sent using UPS, which is generally used for shipments over one pound:
Prepaid return shipping carriers
"USPS First Class mail will ship most items under one lb. UPS Ground will ship items between 1 to 90 lb."
Seller_f230iEOxANw9R
Hello @KJ_Amazon, we did not get an email for any charges owed. They were placed without any notification what-so-ever- to our payments account (a month or up to 2 months later after returns were made - for the "adjustment" types).
One I got a random-general email wrote we MAY HAVE been charges from jan-may, No order ID, date, etc. -
"other" charges have NO info at all.
"adjustment" have ID #'s.
On the "adjustment" type charges, safe-T claim ruled that we get our shipping cost back because the return claim was at the buyers fault - incorrect return reason - so they don't pay shipping costs.
So for either of those charges, safe-T claim returned all the monies for the shipping. WE SHOULD NOT HAVE PAID SHIPPING for these returns. Then the adjustment happens, and we are charged fee's for those shipping charges. That makes perfect sense.
On one of my cases, amazon email admits they charged me incorrect me and they are going to reverse the charge that happened on may 10th (only 2 charges for that day - no ID # again),
we found the return, and yet, we have seen NOTHING - NADA return of monies associated to that incorrect charge.
We can go on and on but point is, we have cases coming in every other day and we've lost count. OUR posted case - the latest one - that was transfered, shows all the cases and ID's we have, what is the charge on each one. Of course we can't see it on our side because it was buried in a transfer.
IF UPS is up-charging sur-plus on amazon return labels, they are stealing!! We are not a Rural area, they DO NOT need extra gas to get here and the ypost office is 5 min down the road. IN our account return settings we have ONLY USPS for that reason. But we can not inquire at UPS what the charges are because amazon does not give us enough details and since amazon label is the "customer" we can't reverse a charge, complain or even get addressed for anything about a package amazon labeled and someone else sent.
Beseides the fact that ALL our returns come with a USPS label. Not UPS, so we know for sure we didn't receive any return this year from UPS.
KJ_Amazon
Hello @Seller_f230iEOxANw9R. Thank you for checking back. I am glad that I have the chance to provide more information about carrier adjustments for you.
If you share the Case ID for that "reverse charge" message I will take a look at the details and follow up if necessary.
The monthly "carrier adjustment" emails sent to sellers include a link to a spreadsheet detailing the orders and charges/credits. If you are saying you included one of these emails but the link was missing, please let me know and I will open up a direct case with you.
The Remote Area Surcharge was a one-time correction for package returns to or from Hawaii, Alaska, and rural areas in the 48 continental states. While you might not be in the designated area, the buyer may have been.
I requested details on your Remote Surcharges so I can check into them further. Please let me know if you issue your own prepaid return labels for buyers instead of having them use the ones issued by Amazon.
KJ_Amazon
Seller_f230iEOxANw9R
Amazon return policy that started almost two years now, for "returns at first scan" applies to all pro sellers supposedly.
If you are a pro seller they do not allow you to send your own label. They send their own immediately when the buyer pushes the button for a return AND fully refunds them at the first scan of that label. No matter the reason.
With that said, Amazon sends them the label and uses any delivery service they want at the end. Even tho in our account return settings we have only USPS. They then send it thru the post office and pay for media mail and upcharge us for about $4.0 of that price. The same book we send for $3.80, amazon charges us $6.00 about.
And the only thing they do is force the label for the return. Because of that, if we lost a package, or it got damaged or any other reason, we can not inquire about the package because the customer is amazon and the "seder" of our return. Both UPS and USPS have a "special deal -contract with amazon that does not disclose us the "seller" as the customer. THAT is why we stopped UPS a year ago, because with EVERY return we had, they would just send them to amazon warehouses and fight us with every inquiry.
We would lose the book to amazon warehouse, the money to the buyer that got a full refund, and a double price on the amazon label, an expense that is forced on us with all our returns.
USPS does not charge us "Remote Area Surcharge", we asked multiple times and they have no idea what we are talking about.
None of the packages we are talking about are from Hawaii, Alaska etc.
KJ_Amazon
Hello @Seller_f230iEOxANw9R Thank you for sending me that information in the direct case. I will follow up there as well, but I wanted to share the following here:
The Remote Area Surcharge does not only apply to Hawaii and Alaska. It applies to other zipcodes designated by UPS. The email you received has a link to details about the "UPS Remote Area Surcharge."
For return shipments: Amazon provides customers with prepaid return shipping labels on your behalf through Buy Shipping services. USPS First Class mail will ship most items under one lb. UPS Ground will ship items between 1 to 90 lb.
You can see more details about that program here:
Seller_f230iEOxANw9R
That"s great to know KJ_Amazon. Because of these other obnoxious charges on other zipcodes designated ONLY BY UPS to put additional money in there pockets for absolutely no reason, that is the reason we do not use them for any service. "Remote Area Surcharges" to areas that are in town, no extra mileage, definitely not rural.
All the labels used for our amazon return labels come from USPS. Amazon charges us for a USPS First Class mail label when they should be charging us for a USPS media mail label but that would also cut about $4.0 off amazon upcharge to us for the delivery service USPS gives us. But that is info for another day.
To the task at hand, how many Surcharges does amazon and USPS charge us for the "other" and "adjustment" payments that they have charged our account at least 10 times in the last 4 months.
That's what we need to resolve.
The buyer issued an incorrect return reason. We are not supposed to pay ANY - NOT ANY - shipping according to amazon policy., Safe-T claim gave me back the shipping costs.
Amazon then swoops in and charges "other" or "adjustment" charges, that are most likely are for shipping - they do not define what these charges are they just charge them - so slowly and steadily we are illegally charged on our credit card, against amazon policy and The Law!
Seller_f230iEOxANw9R
Simple Question: Safe-T awarded me all shipping costs from these returns.
Why are you charging me shipping fee's??
Why are you charging me shipping fee's??
Why are you charging me shipping fee's??
Is this AMAZON POLICY??
KJ_Amazon
Hello @Seller_f230iEOxANw9R. Thanks for following up.
The return labels for the Amazon returns covered by these surcharges were for UPS return shipments. Those return shipments weren't shipped by USPS. I followed up with you with the specific tracking information for the return shipping correction from May.
The Remote Area Surcharge corrections were issued by the carrier and charged to sellers. I requested further information from our partner team asking for information for sellers who want to file SAFE-T claims covering these return shipping surcharges.
KJ_Amazon
Seller_f230iEOxANw9R
Hopefully you will be able to do something with this case. When I do file to safe-T claim, I will add this link and ask for the extra surcharges to be included according to this link and post it here. thank you.
Seller_P2BTbR7Fl4aOg
Moderator Edit: removed inappropriate commentary
Seller_P1220Ik0HCmjH
Same thing happened to us June 6 with an unexplained, out-of-the-blue charge for $12+. We buy our own shipping now since Amazon-UPS ripped us off on an insurance claim. We have only had one order in the last couple of months, so this charge should not be related to an order. I have been dealing with Amazon customer service (what a joke) for a week and my case keeps getting marked as answered when Amazon messages they will be transferring the case to someone who can tell me what the charge is for. They repeatedly mark as "answered" even though no one has ever responded. This is a shady game Amazon is playing, obviously they are hiding something. The only way I can figure to get to at least get a clue about what Amazon thinks why they have a right just to erroneously take money is to file a charge-back to my credit card company. UNBELIVABLE, SHADY BEHAVIOR BY THIS COMPANY!
Seller_P1220Ik0HCmjH
Same thing happened to us June 6 with an unexplained, out-of-the-blue charge for $12+. We buy our own shipping now since Amazon-UPS ripped us off on an insurance claim. We have only had one order in the last couple of months, so this charge should not be related to an order. I have been dealing with Amazon customer service (what a joke) for a week and my case keeps getting marked as answered when Amazon messages they will be transferring the case to someone who can tell me what the charge is for. They repeatedly mark as "answered" even though no one has ever responded. This is a shady game Amazon is playing, obviously they are hiding something. The only way I can figure to get to at least get a clue about what Amazon thinks why they have a right just to erroneously take money is to file a charge-back to my credit card company. UNBELIVABLE, SHADY BEHAVIOR BY THIS COMPANY!
KJ_Amazon
Hello @Seller_f230iEOxANw9R and @Seller_P1220Ik0HCmjH . Thank you for checking in with us on the Seller Forums.
There are two different ways in which sellers are informed of shipping adjustment fees issued by carriers for either outbound or return shipping.
These charges may be individually listed in Seller Central and linked to the order, or you may receive a monthly email detailing these adjustments, with the total adjustment debited or credited as an "Other" fee. Did you receive an email detailing the charges?
Adjustments may be for differences between the package dimensions/weight and the label purchased, or for additional handling fees charged for unusual packaging size/material.
You can read more about carrier adjustments in our seller help pages, linked below:
KJ_Amazon
Hello @Seller_f230iEOxANw9R and @Seller_P1220Ik0HCmjH . Thank you for checking in with us on the Seller Forums.
There are two different ways in which sellers are informed of shipping adjustment fees issued by carriers for either outbound or return shipping.
These charges may be individually listed in Seller Central and linked to the order, or you may receive a monthly email detailing these adjustments, with the total adjustment debited or credited as an "Other" fee. Did you receive an email detailing the charges?
Adjustments may be for differences between the package dimensions/weight and the label purchased, or for additional handling fees charged for unusual packaging size/material.
You can read more about carrier adjustments in our seller help pages, linked below:
KJ_Amazon
Hello @Seller_f230iEOxANw9R I see that you posted in the below thread. I will answer those questions here:
While that thread was specifically about UPS charges, outbound or return carrier adjustment fees can be issued by any carrier, including USPS.
The recent Remote Area Surcharge was specifically for return shipments sent using UPS, which is generally used for shipments over one pound:
Prepaid return shipping carriers
"USPS First Class mail will ship most items under one lb. UPS Ground will ship items between 1 to 90 lb."
KJ_Amazon
Hello @Seller_f230iEOxANw9R I see that you posted in the below thread. I will answer those questions here:
While that thread was specifically about UPS charges, outbound or return carrier adjustment fees can be issued by any carrier, including USPS.
The recent Remote Area Surcharge was specifically for return shipments sent using UPS, which is generally used for shipments over one pound:
Prepaid return shipping carriers
"USPS First Class mail will ship most items under one lb. UPS Ground will ship items between 1 to 90 lb."
Seller_f230iEOxANw9R
Hello @KJ_Amazon, we did not get an email for any charges owed. They were placed without any notification what-so-ever- to our payments account (a month or up to 2 months later after returns were made - for the "adjustment" types).
One I got a random-general email wrote we MAY HAVE been charges from jan-may, No order ID, date, etc. -
"other" charges have NO info at all.
"adjustment" have ID #'s.
On the "adjustment" type charges, safe-T claim ruled that we get our shipping cost back because the return claim was at the buyers fault - incorrect return reason - so they don't pay shipping costs.
So for either of those charges, safe-T claim returned all the monies for the shipping. WE SHOULD NOT HAVE PAID SHIPPING for these returns. Then the adjustment happens, and we are charged fee's for those shipping charges. That makes perfect sense.
On one of my cases, amazon email admits they charged me incorrect me and they are going to reverse the charge that happened on may 10th (only 2 charges for that day - no ID # again),
we found the return, and yet, we have seen NOTHING - NADA return of monies associated to that incorrect charge.
We can go on and on but point is, we have cases coming in every other day and we've lost count. OUR posted case - the latest one - that was transfered, shows all the cases and ID's we have, what is the charge on each one. Of course we can't see it on our side because it was buried in a transfer.
IF UPS is up-charging sur-plus on amazon return labels, they are stealing!! We are not a Rural area, they DO NOT need extra gas to get here and the ypost office is 5 min down the road. IN our account return settings we have ONLY USPS for that reason. But we can not inquire at UPS what the charges are because amazon does not give us enough details and since amazon label is the "customer" we can't reverse a charge, complain or even get addressed for anything about a package amazon labeled and someone else sent.
Beseides the fact that ALL our returns come with a USPS label. Not UPS, so we know for sure we didn't receive any return this year from UPS.
Seller_f230iEOxANw9R
Hello @KJ_Amazon, we did not get an email for any charges owed. They were placed without any notification what-so-ever- to our payments account (a month or up to 2 months later after returns were made - for the "adjustment" types).
One I got a random-general email wrote we MAY HAVE been charges from jan-may, No order ID, date, etc. -
"other" charges have NO info at all.
"adjustment" have ID #'s.
On the "adjustment" type charges, safe-T claim ruled that we get our shipping cost back because the return claim was at the buyers fault - incorrect return reason - so they don't pay shipping costs.
So for either of those charges, safe-T claim returned all the monies for the shipping. WE SHOULD NOT HAVE PAID SHIPPING for these returns. Then the adjustment happens, and we are charged fee's for those shipping charges. That makes perfect sense.
On one of my cases, amazon email admits they charged me incorrect me and they are going to reverse the charge that happened on may 10th (only 2 charges for that day - no ID # again),
we found the return, and yet, we have seen NOTHING - NADA return of monies associated to that incorrect charge.
We can go on and on but point is, we have cases coming in every other day and we've lost count. OUR posted case - the latest one - that was transfered, shows all the cases and ID's we have, what is the charge on each one. Of course we can't see it on our side because it was buried in a transfer.
IF UPS is up-charging sur-plus on amazon return labels, they are stealing!! We are not a Rural area, they DO NOT need extra gas to get here and the ypost office is 5 min down the road. IN our account return settings we have ONLY USPS for that reason. But we can not inquire at UPS what the charges are because amazon does not give us enough details and since amazon label is the "customer" we can't reverse a charge, complain or even get addressed for anything about a package amazon labeled and someone else sent.
Beseides the fact that ALL our returns come with a USPS label. Not UPS, so we know for sure we didn't receive any return this year from UPS.
KJ_Amazon
Hello @Seller_f230iEOxANw9R. Thank you for checking back. I am glad that I have the chance to provide more information about carrier adjustments for you.
If you share the Case ID for that "reverse charge" message I will take a look at the details and follow up if necessary.
The monthly "carrier adjustment" emails sent to sellers include a link to a spreadsheet detailing the orders and charges/credits. If you are saying you included one of these emails but the link was missing, please let me know and I will open up a direct case with you.
The Remote Area Surcharge was a one-time correction for package returns to or from Hawaii, Alaska, and rural areas in the 48 continental states. While you might not be in the designated area, the buyer may have been.
I requested details on your Remote Surcharges so I can check into them further. Please let me know if you issue your own prepaid return labels for buyers instead of having them use the ones issued by Amazon.
KJ_Amazon
KJ_Amazon
Hello @Seller_f230iEOxANw9R. Thank you for checking back. I am glad that I have the chance to provide more information about carrier adjustments for you.
If you share the Case ID for that "reverse charge" message I will take a look at the details and follow up if necessary.
The monthly "carrier adjustment" emails sent to sellers include a link to a spreadsheet detailing the orders and charges/credits. If you are saying you included one of these emails but the link was missing, please let me know and I will open up a direct case with you.
The Remote Area Surcharge was a one-time correction for package returns to or from Hawaii, Alaska, and rural areas in the 48 continental states. While you might not be in the designated area, the buyer may have been.
I requested details on your Remote Surcharges so I can check into them further. Please let me know if you issue your own prepaid return labels for buyers instead of having them use the ones issued by Amazon.
KJ_Amazon
Seller_f230iEOxANw9R
Amazon return policy that started almost two years now, for "returns at first scan" applies to all pro sellers supposedly.
If you are a pro seller they do not allow you to send your own label. They send their own immediately when the buyer pushes the button for a return AND fully refunds them at the first scan of that label. No matter the reason.
With that said, Amazon sends them the label and uses any delivery service they want at the end. Even tho in our account return settings we have only USPS. They then send it thru the post office and pay for media mail and upcharge us for about $4.0 of that price. The same book we send for $3.80, amazon charges us $6.00 about.
And the only thing they do is force the label for the return. Because of that, if we lost a package, or it got damaged or any other reason, we can not inquire about the package because the customer is amazon and the "seder" of our return. Both UPS and USPS have a "special deal -contract with amazon that does not disclose us the "seller" as the customer. THAT is why we stopped UPS a year ago, because with EVERY return we had, they would just send them to amazon warehouses and fight us with every inquiry.
We would lose the book to amazon warehouse, the money to the buyer that got a full refund, and a double price on the amazon label, an expense that is forced on us with all our returns.
USPS does not charge us "Remote Area Surcharge", we asked multiple times and they have no idea what we are talking about.
None of the packages we are talking about are from Hawaii, Alaska etc.
Seller_f230iEOxANw9R
Amazon return policy that started almost two years now, for "returns at first scan" applies to all pro sellers supposedly.
If you are a pro seller they do not allow you to send your own label. They send their own immediately when the buyer pushes the button for a return AND fully refunds them at the first scan of that label. No matter the reason.
With that said, Amazon sends them the label and uses any delivery service they want at the end. Even tho in our account return settings we have only USPS. They then send it thru the post office and pay for media mail and upcharge us for about $4.0 of that price. The same book we send for $3.80, amazon charges us $6.00 about.
And the only thing they do is force the label for the return. Because of that, if we lost a package, or it got damaged or any other reason, we can not inquire about the package because the customer is amazon and the "seder" of our return. Both UPS and USPS have a "special deal -contract with amazon that does not disclose us the "seller" as the customer. THAT is why we stopped UPS a year ago, because with EVERY return we had, they would just send them to amazon warehouses and fight us with every inquiry.
We would lose the book to amazon warehouse, the money to the buyer that got a full refund, and a double price on the amazon label, an expense that is forced on us with all our returns.
USPS does not charge us "Remote Area Surcharge", we asked multiple times and they have no idea what we are talking about.
None of the packages we are talking about are from Hawaii, Alaska etc.
KJ_Amazon
Hello @Seller_f230iEOxANw9R Thank you for sending me that information in the direct case. I will follow up there as well, but I wanted to share the following here:
The Remote Area Surcharge does not only apply to Hawaii and Alaska. It applies to other zipcodes designated by UPS. The email you received has a link to details about the "UPS Remote Area Surcharge."
For return shipments: Amazon provides customers with prepaid return shipping labels on your behalf through Buy Shipping services. USPS First Class mail will ship most items under one lb. UPS Ground will ship items between 1 to 90 lb.
You can see more details about that program here:
KJ_Amazon
Hello @Seller_f230iEOxANw9R Thank you for sending me that information in the direct case. I will follow up there as well, but I wanted to share the following here:
The Remote Area Surcharge does not only apply to Hawaii and Alaska. It applies to other zipcodes designated by UPS. The email you received has a link to details about the "UPS Remote Area Surcharge."
For return shipments: Amazon provides customers with prepaid return shipping labels on your behalf through Buy Shipping services. USPS First Class mail will ship most items under one lb. UPS Ground will ship items between 1 to 90 lb.
You can see more details about that program here:
Seller_f230iEOxANw9R
That"s great to know KJ_Amazon. Because of these other obnoxious charges on other zipcodes designated ONLY BY UPS to put additional money in there pockets for absolutely no reason, that is the reason we do not use them for any service. "Remote Area Surcharges" to areas that are in town, no extra mileage, definitely not rural.
All the labels used for our amazon return labels come from USPS. Amazon charges us for a USPS First Class mail label when they should be charging us for a USPS media mail label but that would also cut about $4.0 off amazon upcharge to us for the delivery service USPS gives us. But that is info for another day.
To the task at hand, how many Surcharges does amazon and USPS charge us for the "other" and "adjustment" payments that they have charged our account at least 10 times in the last 4 months.
That's what we need to resolve.
The buyer issued an incorrect return reason. We are not supposed to pay ANY - NOT ANY - shipping according to amazon policy., Safe-T claim gave me back the shipping costs.
Amazon then swoops in and charges "other" or "adjustment" charges, that are most likely are for shipping - they do not define what these charges are they just charge them - so slowly and steadily we are illegally charged on our credit card, against amazon policy and The Law!
Seller_f230iEOxANw9R
That"s great to know KJ_Amazon. Because of these other obnoxious charges on other zipcodes designated ONLY BY UPS to put additional money in there pockets for absolutely no reason, that is the reason we do not use them for any service. "Remote Area Surcharges" to areas that are in town, no extra mileage, definitely not rural.
All the labels used for our amazon return labels come from USPS. Amazon charges us for a USPS First Class mail label when they should be charging us for a USPS media mail label but that would also cut about $4.0 off amazon upcharge to us for the delivery service USPS gives us. But that is info for another day.
To the task at hand, how many Surcharges does amazon and USPS charge us for the "other" and "adjustment" payments that they have charged our account at least 10 times in the last 4 months.
That's what we need to resolve.
The buyer issued an incorrect return reason. We are not supposed to pay ANY - NOT ANY - shipping according to amazon policy., Safe-T claim gave me back the shipping costs.
Amazon then swoops in and charges "other" or "adjustment" charges, that are most likely are for shipping - they do not define what these charges are they just charge them - so slowly and steadily we are illegally charged on our credit card, against amazon policy and The Law!
Seller_f230iEOxANw9R
Simple Question: Safe-T awarded me all shipping costs from these returns.
Why are you charging me shipping fee's??
Why are you charging me shipping fee's??
Why are you charging me shipping fee's??
Is this AMAZON POLICY??
Seller_f230iEOxANw9R
Simple Question: Safe-T awarded me all shipping costs from these returns.
Why are you charging me shipping fee's??
Why are you charging me shipping fee's??
Why are you charging me shipping fee's??
Is this AMAZON POLICY??
KJ_Amazon
Hello @Seller_f230iEOxANw9R. Thanks for following up.
The return labels for the Amazon returns covered by these surcharges were for UPS return shipments. Those return shipments weren't shipped by USPS. I followed up with you with the specific tracking information for the return shipping correction from May.
The Remote Area Surcharge corrections were issued by the carrier and charged to sellers. I requested further information from our partner team asking for information for sellers who want to file SAFE-T claims covering these return shipping surcharges.
KJ_Amazon
KJ_Amazon
Hello @Seller_f230iEOxANw9R. Thanks for following up.
The return labels for the Amazon returns covered by these surcharges were for UPS return shipments. Those return shipments weren't shipped by USPS. I followed up with you with the specific tracking information for the return shipping correction from May.
The Remote Area Surcharge corrections were issued by the carrier and charged to sellers. I requested further information from our partner team asking for information for sellers who want to file SAFE-T claims covering these return shipping surcharges.
KJ_Amazon
Seller_f230iEOxANw9R
Solution: NEVER USE UPS. No problems.
Seller_f230iEOxANw9R
Hopefully you will be able to do something with this case. When I do file to safe-T claim, I will add this link and ask for the extra surcharges to be included according to this link and post it here. thank you.
Seller_f230iEOxANw9R
Hopefully you will be able to do something with this case. When I do file to safe-T claim, I will add this link and ask for the extra surcharges to be included according to this link and post it here. thank you.
Seller_P2BTbR7Fl4aOg
Moderator Edit: removed inappropriate commentary
Seller_P2BTbR7Fl4aOg
Moderator Edit: removed inappropriate commentary
