A customer left me negative feedback. I resolved their problem and they have agreed to remove the feedback but when they follow Amazon's steps for removing negative seller feedback, there is no link allowing them to actually remove it. This has happened twice where the customers have bent over backwards to try to remove it to no avail. I called customer service and after an hour of being disconnected 3 times, I still have no solution!!!

Received a negative feedback from a buyer that was clearly meant for a different seller.

I can not contact the seller.

Opened a case with Amazon. They say do the "Request Removal". But there is no correct option to choose. No option for mistaken feedback left.

I received buyer feedback on an order that was cancelled.

An order was received on April 17th. The order was canceled on April 20th. And we issued a full refund. The customer left feedback on May 10th.

The feedback was negative. I am confused as to how it is possible submit a feedback for or an order when no item was sent?!

Is it possible that they left a negative feedback meant for another order? I need this removed ASAP!

Can anyone help me with this?

@Seller_t9kvdr2yixQej @Seller_RsATYbG9XP0HP @Seller_nS0jcFQNDLG3e @Seller_RSwABJNHpHnEZ