Hello,

My listing that I created two months ago received a 1-star rating without a review and it's not a verified purchase. I contacted the Amazon support team to see how this can be addressed. I'm hitting the wall as they suggest I wait for the case's feedback and nothing they can immediately do right now.

Unfortunately, this is happening as I only have 20 reviews now, so this 1-star really hurt me by dropping my review from 4.9 to 4.6. I can't say for sure this is a black hat tactic but certainly got me frustrated. There seems to be no way we can trace back to understand who exactly left the review.

I think we need to escalate this problem and prevent this kind of sudden low rating happening. I think we should institute that if you are leaving review, you need to verify your purchase and showcase a strong reason for putting the 1-star. Or things of this nature.

What can I do to get the Amazon team to investigate and potentially remove this one and only 1-star rating on my listing? Can someone help?

My listing was given a one star negative review with no comments, and it is suspected that it was maliciously left by someone. How to delete this malicious star rating?

I recently received 1-star rating on some of my new listings. And the customer didn't leave any comment just a rating. I know some competitors love to do this to lower your rating and sales. How could I find out which order/customer left the rating? And how could I remove it if that's coming from a competitor?

I tried my best to protect my listing, I enrolled Vine and actively requested reviews for orders but I still don't have enough reviews for a new listing to prevent rating drop. It's ridiculous that I had 48 customer reviews and my rating was maintained at 4.9 then one 1-star rating came and the rating just dropped to 4.7. Another listing has over 10 reviews with 5 star ratings all the time then it got one 1-star and one 2-star rating without any comment. The listing rating dropped to 4.3 immediately and doesn't have any sales for almost 2 weeks.

How can we prevent this from happening to sellers?