All Listings lost Buy Box Suddenly, We really need help.
Hello @Nano_Amazon @Glenn_Amazon @Cooper_Amazon @Atlas_Amazon @Josh_Amazon
I see that you try to help in here regarding the "Buy Box" issue.
Kindly if you can take a look please .
We lost all buy box suddenly and and have no idea what caused it.
Nothing change, we lost buy box on these items even though we are the only seller of the ASINs.
Case ID: 15794473011
It's emergency and important for us, we really need help.
Thank you
1 reply
Quincy_Amazon
Hello @Seller_M0VgisOWFb8Ma
Thank you for posting your inquiry to the Forums.
We've gathered some resources that may be helpful to reference and I've included those below. If you still have concerns about your specific listings, please open a Seller Support case and inquire further.
How do I become eligible for the Featured Offer?
Featured Offer eligibility is based on a variety of factors that can affect the customer experience. These factors are evaluated for all sellers, even if you are the only seller. Below are a couple of examples:
- Type of selling plan: If you are fulfilling orders yourself, you must have a Professional Selling Plan.
- Metrics: Your Order Defect Rate, Cancellation Rate, and Late Shipment Rate are metrics that help determine eligibility—the better you perform, the higher your chances are of becoming Featured Offer eligible. You can see how you're doing on the Account Health page.
Seller Central: Featured Offer Info & Eligibility Checker
Seller Central: Becoming the Featured Offer
- Price your items competitively
- Offer faster shipping and free shipping (Note: Products with faster estimated delivery times are also more likely to be the featured offers on product detail pages)
- Provide great customer service
- Keep stock available.
Seller Central - View Featured Offer (Buy Box) Eligibility in Manage Inventory
- First, check eligibility
- Then, in Seller Central, go to your Manage Inventory page and then click Preferences
- Select Featured Offer (Buy Box) Eligible, and at the bottom of the page, click Save Changes
- The Featured Offer (Buy Box) Eligible column will display the status for each of your ASINs
How can I drive sales without the Featured Offer?
- Use high resolution images with clear detail.
- Include key features with benefits listed in your bullet points.
- Make sure your product is classified in the right category for easier discovery through browsing.
- Research the competition as you develop a compelling price point.
- Follow up each order with great customer service.
- Offer free shipping, which can encourage buyers come back to Amazon.
I see that my colleague assisted you on your concern in the thread you started here. Please feel free to refer to that thread for guidance.
Regards,
Quincy_Amazon
