Two-Step Verification Account Recovery.
Dear Amazon Support Team,
Our store have been put into Inactive due to Dormancy since Oct, 19 2024. We lost access to Authenticator app of Primary account for 2-steps verification so unable to login to do verification for reactive. The problem is while account said INACTIVE but we still seeing our store is active and new orders comming but unable to login to do fullfilment for orders (IT's URGENT FOR US).
1. For the problem of lost access to Authenticator app, we've followed the Two-Step Verification Account Recovery guideline to request serveral times but only received email ask to wait for 24h to 48h but finally till now 1 weeks passed and we've got no update.
2. We've open serveral case ID (Case ID: #16620259741 & Case ID #16606781021) by follow Help part on the log-in screen but because no login, we unable to update to the case as requested.
Till now both Primary and Staff account are unable to do any thing because of Inactive (as attached screenshot). Orders have been delayed and it will have significal affect to my account health.
Thanks for your support
QHamz Store
3 replies
Seller_llLHfetwIDi1n
@Connor_Amazon @Steve_Amazon Please support us . Thank you
Micah_Amazon
Hello @Seller_llLHfetwIDi1n,
Thank you for your response. You will be able to recover Your Account after Two-Step Verification Fails.
If Two-Step Verification fails and you can't access your account, you can try to recover your account.
To regain access to your account, you'll need to verify your identity by providing a scan or photo of a government-issued identity document. To protect your account, we won't be able to make changes to your Two-Step Verification settings until your identity is successfully verified. If you are able to sign in to your account, you'll have access to make changes to your account.
Before you begin account recovery, try to sign in with a registered backup method or from a trusted device.
If you still can't sign in, to recover your account:
- Go to Two-Step Verification Account Recovery.
- Follow the on-screen instructions to upload your identity document. Make sure that your name and address, and the issuing authority (for example, state or country) are visible. Cover, conceal, or remove sensitive information such as account numbers or identification numbers.
- The verification process can take 1-2 days to complete. We'll email you to confirm once Two-Step Verification has been disabled. You'll then be able to access your account with only your password.
Please let me know the status once you have completed these steps.
Looking forward to your response.
Cheers,
Micah
Two-Step Verification Account Recovery.
Dear Amazon Support Team,
Our store have been put into Inactive due to Dormancy since Oct, 19 2024. We lost access to Authenticator app of Primary account for 2-steps verification so unable to login to do verification for reactive. The problem is while account said INACTIVE but we still seeing our store is active and new orders comming but unable to login to do fullfilment for orders (IT's URGENT FOR US).
1. For the problem of lost access to Authenticator app, we've followed the Two-Step Verification Account Recovery guideline to request serveral times but only received email ask to wait for 24h to 48h but finally till now 1 weeks passed and we've got no update.
2. We've open serveral case ID (Case ID: #16620259741 & Case ID #16606781021) by follow Help part on the log-in screen but because no login, we unable to update to the case as requested.
Till now both Primary and Staff account are unable to do any thing because of Inactive (as attached screenshot). Orders have been delayed and it will have significal affect to my account health.
Thanks for your support
QHamz Store
Two-Step Verification Account Recovery.
Dear Amazon Support Team,
Our store have been put into Inactive due to Dormancy since Oct, 19 2024. We lost access to Authenticator app of Primary account for 2-steps verification so unable to login to do verification for reactive. The problem is while account said INACTIVE but we still seeing our store is active and new orders comming but unable to login to do fullfilment for orders (IT's URGENT FOR US).
1. For the problem of lost access to Authenticator app, we've followed the Two-Step Verification Account Recovery guideline to request serveral times but only received email ask to wait for 24h to 48h but finally till now 1 weeks passed and we've got no update.
2. We've open serveral case ID (Case ID: #16620259741 & Case ID #16606781021) by follow Help part on the log-in screen but because no login, we unable to update to the case as requested.
Till now both Primary and Staff account are unable to do any thing because of Inactive (as attached screenshot). Orders have been delayed and it will have significal affect to my account health.
Thanks for your support
QHamz Store
3 replies
3 replies
Seller_llLHfetwIDi1n
@Connor_Amazon @Steve_Amazon Please support us . Thank you
Micah_Amazon
Hello @Seller_llLHfetwIDi1n,
Thank you for your response. You will be able to recover Your Account after Two-Step Verification Fails.
If Two-Step Verification fails and you can't access your account, you can try to recover your account.
To regain access to your account, you'll need to verify your identity by providing a scan or photo of a government-issued identity document. To protect your account, we won't be able to make changes to your Two-Step Verification settings until your identity is successfully verified. If you are able to sign in to your account, you'll have access to make changes to your account.
Before you begin account recovery, try to sign in with a registered backup method or from a trusted device.
If you still can't sign in, to recover your account:
- Go to Two-Step Verification Account Recovery.
- Follow the on-screen instructions to upload your identity document. Make sure that your name and address, and the issuing authority (for example, state or country) are visible. Cover, conceal, or remove sensitive information such as account numbers or identification numbers.
- The verification process can take 1-2 days to complete. We'll email you to confirm once Two-Step Verification has been disabled. You'll then be able to access your account with only your password.
Please let me know the status once you have completed these steps.
Looking forward to your response.
Cheers,
Micah
Seller_llLHfetwIDi1n
@Connor_Amazon @Steve_Amazon Please support us . Thank you
Seller_llLHfetwIDi1n
@Connor_Amazon @Steve_Amazon Please support us . Thank you
Micah_Amazon
Hello @Seller_llLHfetwIDi1n,
Thank you for your response. You will be able to recover Your Account after Two-Step Verification Fails.
If Two-Step Verification fails and you can't access your account, you can try to recover your account.
To regain access to your account, you'll need to verify your identity by providing a scan or photo of a government-issued identity document. To protect your account, we won't be able to make changes to your Two-Step Verification settings until your identity is successfully verified. If you are able to sign in to your account, you'll have access to make changes to your account.
Before you begin account recovery, try to sign in with a registered backup method or from a trusted device.
If you still can't sign in, to recover your account:
- Go to Two-Step Verification Account Recovery.
- Follow the on-screen instructions to upload your identity document. Make sure that your name and address, and the issuing authority (for example, state or country) are visible. Cover, conceal, or remove sensitive information such as account numbers or identification numbers.
- The verification process can take 1-2 days to complete. We'll email you to confirm once Two-Step Verification has been disabled. You'll then be able to access your account with only your password.
Please let me know the status once you have completed these steps.
Looking forward to your response.
Cheers,
Micah
Micah_Amazon
Hello @Seller_llLHfetwIDi1n,
Thank you for your response. You will be able to recover Your Account after Two-Step Verification Fails.
If Two-Step Verification fails and you can't access your account, you can try to recover your account.
To regain access to your account, you'll need to verify your identity by providing a scan or photo of a government-issued identity document. To protect your account, we won't be able to make changes to your Two-Step Verification settings until your identity is successfully verified. If you are able to sign in to your account, you'll have access to make changes to your account.
Before you begin account recovery, try to sign in with a registered backup method or from a trusted device.
If you still can't sign in, to recover your account:
- Go to Two-Step Verification Account Recovery.
- Follow the on-screen instructions to upload your identity document. Make sure that your name and address, and the issuing authority (for example, state or country) are visible. Cover, conceal, or remove sensitive information such as account numbers or identification numbers.
- The verification process can take 1-2 days to complete. We'll email you to confirm once Two-Step Verification has been disabled. You'll then be able to access your account with only your password.
Please let me know the status once you have completed these steps.
Looking forward to your response.
Cheers,
Micah
