Missing the BSR by category in product details
Dear Amazon Internal Team,
Support ignores the problem in the case id: 17094394991. The ASIN B0BNLGQF38 does not display the Best Sellers Rank (BSR) in the product details section.
Assistance is needed to determine the cause of this issue and to restore the BSR display in the product details section.
2 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_QpYppyv7GCrqg,
Have you seen the Sales Rank FAQ help page (https://sellercentral.amazon.com/help/hub/reference/G202059240)? It actually addresses your exact question under "Why do I not see any sales rank for my Product/ASIN?"
According to the page, your ASIN needs to have at least one sale and be assigned to featured categories (these are special browse nodes). Even after a sale, it can take up to 12 hours for the rank to appear. Also, not all categories generate sales ranks, and Amazon uses certain filtering rules during rank generation.
As a first step: Can you see BSR on your competitors' product detail pages in the same category? This would help us determine if it's a category-wide situation or specific to your ASIN.
Kind regards, Michael
