In November I shipped a product by purchasing a UPS label from Amazon.

Later on the customer contacted me to let me know that the package was never received.

I checked the tracking number and it showed that the package was not delivered. So I contacted UPS to locate the package but I was told to contact USPS because that shipment was a Mail Innovations shipment where UPS handles the first part of the shipping and USPS does the final delivery.

Upon contacting USPS I was told that, because the shipping label was purchased from UPS, I couldn't file a "missing mail' claim with USPS.

In the meantime I opened a case with Seller Support to get their help. I was told to contact UPS and USPS and open a case with them. After another round of phone calls I was given a case number from UPS to demonstrate that I called regarding the missing package.

I had to open another case with Seller Support because the first one was closed as "Answered" and could not be opened again.

Now I am being given the run around by Seller Support telling me to contact UPS and file a claim.

Why is this so complicated? I purchase the label via Amazon. Isn't amazon responsible for the refund of the shipping label?

Can a MOD help, please?

Case ID 17015295261 (1st case opened)

Case ID ID 17059156241 (second case opened)