FBA Fee Overcharges & Reimbursement Issue
Hey everyone,
I recently noticed that my FBA fees were inconsistent across my products. I asked Amazon to remeasure them, and after doing so, the fees were corrected and lowered.
Now, I’m trying to get reimbursed for the extra fees I was overcharged before the correction. I provided Amazon with the Repository Report showing the SKUs and the higher fees I was previously charged, but they are not responding to my reimbursement request. They just keep saying that the fees are now correct after the remeasurement.
Has anyone dealt with this before? Any advice on how to push for reimbursement?
Thanks!
FBA Fee Overcharges & Reimbursement Issue
Hey everyone,
I recently noticed that my FBA fees were inconsistent across my products. I asked Amazon to remeasure them, and after doing so, the fees were corrected and lowered.
Now, I’m trying to get reimbursed for the extra fees I was overcharged before the correction. I provided Amazon with the Repository Report showing the SKUs and the higher fees I was previously charged, but they are not responding to my reimbursement request. They just keep saying that the fees are now correct after the remeasurement.
Has anyone dealt with this before? Any advice on how to push for reimbursement?
Thanks!
6 replies
Topher_Amazon
Hi @Seller_DUWRTtKAkwU8Y,
Can you share the case number(s) on which the correspondence for this issue occurred so I can check into and escalate it where possible?
Topher
Seller_cbCNH6BPOG4pe
I'm going through the same issue and no luck so far. Support keeps repeating the same blanket statement and even re-remeasured (which I did not ask for).
If you get some help with this I would love to know how you finally got someone to look at your case who understood the request!
