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Why do products without radio frequency functions need to fill in an FCC ID?
Dear Amazon
Our products are mistakenly identified as restricted or prohibited products by Amazon system and the review team.
We have had 10 customer service cases protesting this situation but always get the same response.
"Kindly update FCC ID for the attribute fcc_radio_frequency_emission_compliance for further review."-Amazon CS Bot.
However, if the product is identified as restricted and unsaleable, any changes of the product details will not be reflected to the front desk.
Why do products without radio frequency functions need to fill in an FCC ID?
Our GPS tracker used by pigeons, but does not have real-time tracking function.
Our GPS tracker only can be read its flight path after the pigeon returns home.
If the pigeons do not come home, our products and pigeons will never be found because the products do not have radio frequency capabilities.
Case ID 15837856291 and 15864216231 and 15871046801
They suggested that I delete the product from Amazon system and re-upload it with the same SKU after 24 hours.
I followed the suggestion, but Amazon system will automatically removed the product.
Case ID 15877734471 and 15884537361 and 15905500521
I explained how to use the product and provided instructions and relevant documents to prove that this product is not an RF device.
They told me they would pass the issue on to the relevant team and asked me to wait for a reply, but I still got the same answer.
"Kindly update FCC ID for the attribute fcc_radio_frequency_emission_compliance for further review."-Amazon CS Bot.
Please help resolve the incorrect identification of this product as an RF device.
Looking forward to your response.
Thank you.
Kind regards,
JIXIANGLE
Seller_589viXQPvBfd1
Communicated with the seller service staff in English via online chat.
Using the content of this article above, ask him to review the report and documents in the previous cases.
He replied that he would connect me to a specialist to resolve this issue and asked me to wait for an email response.
7 replies
Seller_589viXQPvBfd1
@Cooper_Amazon @Michelle_Amazon @Atlas_Amazon @Bryce_Amazon
Please help resolve the incorrect identification of this product as an RF device.
Seller_m1K2JgvKy48rx
you messed up,
you are not selling a GPS tracker, remove that keyword after deleting it, make a new SKU that does not say GPS , you are selling a pedometer, or flightometer.
no radio waves means no tracking. you are basically selling a ruler for distance, or should I say tape measure..
either way , GPS, is flagging your item
Cooper_Amazon
Good Afternoon @Seller_589viXQPvBfd1,
Thanks for following up and letting us know how you were able to resolve the issue.
If you'd like to, you can mark your response:
Communicated with the seller service staff in English via online chat.
Using the content of this article above, ask him to review the report and documents in the previous cases.
He replied that he would connect me to a specialist to resolve this issue and asked me to wait for an email response.
as "Most helpful response" using the three dots in the upper right hand corner of your post just in case if other seller's find themselves in a similar situation, your answer will be right at the top. Your discussion will have a green checkmark when searched within the forums validating that the issue was resolved.
Hope you have a fantastic week! See you around again on the forums.
Sincerely, Cooper_Amazon
Seller_YvPJcV8cv0Kiu
Better question is why, when (I have said) in the menu, this item does not emit RF) - These bots are still just targeting the word (radio). These bots are too stupid to understand when a word is being used as a Noun, or a Verb, *Having description as what part is used with or for... but look at images, look at the whole listing, OH WAIT. sorry, there is NO Team, just a ROBOT... - This issue has been happening for almost 2years now.
FCC ID does not pertain to my items - but every other month we have to fight and submit over and over its an error on their bots. *the below comment is wrong"
This product has been identified as a radio frequency (RF) device product with an invalid entry in the fcc_radio_ frequency_emission_compliance attribute. For instructions on how to submit an FCC ID to the fcc_radio_frequency_emission_compliance attribute for your listing, please see https://sellercentral.amazon.com/help/hub/reference/4SMR4GXQ3PYD8BK?ref=efph_4SMR4GXQ3PYD8BK_cont_51&locale=en_US.
Amazon Needs Instructions on WHAT a RF (radio frequency device) is.
Just because the wording "Radio" is in description or title (being used as identifying properties) - does NOT automatically make it a Radio Emitting device.
Phones Need Charging cables, (the phone has FCC_ID capabilities), not the usb going into the phone to charge it; and every phone charger needs to have title of what type of phone this charger works with.
Amazon claims they care about their buyers however, they are losing items everyday to other ecommerce sites, because customers are needing these (NON EMITTING) items, that Amazon AI BOTs have removed, and finding them elsewhere.
A wire, or plastic dash kit or antenna connector, (HAS NO ELECTRONICS) they are just flagging titles of listings, that have radio in the title. The image the description is completely ignored, this is becoming annoying. (Nothing has changed, nothing has been fixed)
Amazon AI bots keep flagging FCC_ID rules, RF emitting signals, which are bare wires, plastic dash kits, Antenna Plugs (its incredible, we do not sell radios, we sell wire connectors for radios, but your AI BOTS cannot figure that out the difference, it says radio in the title, it must be a radio!) AI should be used for spell checking, not going on a cannibalization spree.
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