new to forums but need help
Amazon incorrectly put product code Collectible Cards, needs permission, on my Playing Card Holders for the elderly. and made listing inactive. This was 6 weeks ago. I have been on chat 5 times and they change product code to Toys and Games and promise listing will be active in 24-48 hours. I think I am caught in a loop because one chat sent it to "investigation". On inactive listing says I have to fill out application to sell collectible cards and when you click on that it says they aren't taking applications. I don't sell collectible cards - these are card holders for elderly and kids. 6 weeks of busiest time of year is just unreasonable. What can I do to get out of loop and get Amazon to correct their error? Thanks for any suggestions.
new to forums but need help
Amazon incorrectly put product code Collectible Cards, needs permission, on my Playing Card Holders for the elderly. and made listing inactive. This was 6 weeks ago. I have been on chat 5 times and they change product code to Toys and Games and promise listing will be active in 24-48 hours. I think I am caught in a loop because one chat sent it to "investigation". On inactive listing says I have to fill out application to sell collectible cards and when you click on that it says they aren't taking applications. I don't sell collectible cards - these are card holders for elderly and kids. 6 weeks of busiest time of year is just unreasonable. What can I do to get out of loop and get Amazon to correct their error? Thanks for any suggestions.
4 replies
Seller_mYmjaCn4wxt5b
PS I have created a support case and they keep sending canned messages saying I need permission and team will review. 6 weeks.
Seller_gwzuNYC3ogYNo
The first thing a forum mod will say is share the Support case #.
The first thing I will ask is Does this item have sales history or reviews or FBA stock that you want to retain? If it's a new listing with no history, just start over with a new listing so you can place it where you want. If it's a successful listing, you will have to keep hitting at Seller Support :( If you keep opening and reopening the cases, it may JUST hit on someone who knows what they are doing.
Joey_Amazon
Hey @Seller_mYmjaCn4wxt5b,
Appreciate you taking the time to post here at the Handmade Group.
I see your listing is experiencing some issues regarding the product type. Based on what you have shared, please provide me with the ID of the cases you have submitted to seller support. I would like to review all details and determine the next steps.
