Disappearing FBA products
About 1 month ago, I sent a 32KGs/70.55 lb shipment to the Amazon warehouse. UPS Company says that it delivered this product and Amazon received this shipment. After 1 month, Amazon marked none of the 96 products I sent as unshipped. It completed its research in this way.
I have the following question in my mind, how can I deliver 0 products in a 32KGs/70.55 lb shipment. Of course, like everyone else, there may be a missing box label or product label, but I checked it from the camera. The labels of the products and the box are correct.
Shipment ID:FBA18TT7YK7D
FNSKU: X004CSDO19
UPS Tracking number: 1Z8937F66730999303
4 replies
Jameson_Amazon
Hi @Seller_LzrqNMzx57hx2,
Thank you for reaching out on the Seller Forums!
Just to confirm, have you requested an investigation via the Contents tab of your shipment? If you haven't done so already, I would highly recommend doing so now. For more information on requesting an investigation, please read through this help page.
If this is not resolved after that investigation, please send me the case IDs you have for this shipment. I'd be happy to take a look to see how I can help further!
Thanks again,
Jameson
