US SAFE-T claim filing window changes to 30 days on Feb 16
Effective February 16, 2026, the SAFE-T claim filing window for US seller-fulfilled orders will change from 60 days to 30 days. This update aligns with our standard US return period and A-to-z claim appeal window.
SAFE-T claims can help protect you against losses from buyer abuse, in-transit damage, or other issues outside your control. With this change to the filing window, the 30-day window starts from either the return delivery scan at your warehouse or the refund date, whichever comes later. For lost shipments, the window begins from the last scan event.
We recommend that you review any returns or refunds that are older than 30 days you may want to file claims on before February 16. Once the new filing window takes effect, you won't be able to submit claims for events that occurred more than 30 days ago. This change doesn't affect any claims that are currently in progress.
For more information, go to Reimbursement for seller-fulfilled orders.
US SAFE-T claim filing window changes to 30 days on Feb 16
Effective February 16, 2026, the SAFE-T claim filing window for US seller-fulfilled orders will change from 60 days to 30 days. This update aligns with our standard US return period and A-to-z claim appeal window.
SAFE-T claims can help protect you against losses from buyer abuse, in-transit damage, or other issues outside your control. With this change to the filing window, the 30-day window starts from either the return delivery scan at your warehouse or the refund date, whichever comes later. For lost shipments, the window begins from the last scan event.
We recommend that you review any returns or refunds that are older than 30 days you may want to file claims on before February 16. Once the new filing window takes effect, you won't be able to submit claims for events that occurred more than 30 days ago. This change doesn't affect any claims that are currently in progress.
For more information, go to Reimbursement for seller-fulfilled orders.
18 trả lời
Seller_BxuVTGjDNLy4D
Is this another "based on seller feedback" action?
Seller_dB6w3MwKjuOjL
Great! Now we have less time to have our legitimate claims denied. Thanks!
Seller_VVU0Eee63oIYM
Within two years, the window will be 30 seconds.
Seller_lCX40xAkSs1xm
What is the point of even having this if you deny all of our claims?
Seller_Y7MddwL3yQLFh
When does the 30-day window begin? When the return is initiated, or when the box of empty wrappers arrives at my shop?
Seller_Ha6JyVvDK6Ybs
What about the abuse from Safe-t claims? Because seems like 99 out of 100 claims filed get denied instantly! Then Amazon ignores policy and proof allowing customers use whatever return code they want which is always the one that provides the free shipping label. What about safe-t saying when customer returns empty items packaging it is limited at 50% restocking or it is after looking at shipping costs and item costs claims must be secretly limited not to cost Amazon more money than they make off of the transaction. What about the fact when you call BS on safety conferring them on policy which they are not following claims get marked "they stand by their decision and will no longer respond" ????? Total Elfin BS Amazon needs to define actual return codes to customers, block returns where customers abuse incorrect codes for free shipping, remove ASIN's from catalog where Amazon sides with customer on an inaccurate website, or simply offing verify customers claim is legit before stealing sellers funds and forcing us to deal with BS!
Seller_OChH0VD9utdxq
So the customer can take up to 45 days to actually have it here, or Amazon can take 3 months or more returning FBA items, and then what?
How many days will we have for your overseas call centers or AI to ignore photographic proof?
Seller_4HqvG6SvwZIXn
Please specify when the 30 days start? Hopefully from when the item is actually returned/received by the seller? We have had returns accepted past 30 days even though they should have been automatically denied. And returns sent by the customer way after the return has been closed out, but somehow still refund .And of course those returns tend to be used items that are no longer needed. Will we have any protection???
Seller_7rNklHYkq1IwY
"This update aligns with our standard US return period and A-to-z claim appeal window."
Can you share the documentation regarding "our standard US return period"? I have customers returning items they bought 6 (or more) months ago. Does Amazon respect its own documented and allowed US return period?
