I recently decided to test out AWD, as it seems they are really pushing for us to use this, and honestly the numbers just make sense. As usual though, if it seems too good to be true, it probably is. Luckily I tried this only using a small amount of inventory, and decided to never use them again.

I sent 80 cartons to AWD using my own carrier. My agent has provided all the documentation showing all cartons were delivered, but Amazon only shows 76 cartons delivered. I've sent them all the documentation that exists, and after reviewing they have simply stated that they aren't responsible for any reimbursement since I didn't use their AGL freight service.

So just be aware people. Yes it's really unfortunate that Amazon created all these new fees to push sellers to use their freight and storage services, especially since these services are still a mess. But it's crazy how often inventory goes missing.. even within FBA I feel like 20%+ of my inward shipments have discrepancies, but they at least reimburse you for that.

I think from now on I'll let Amazon fulfill my orders, but I'm leaving it at that.

My US based 3PL was sold and I had to work with a new 3PL to get my inventory to Amazon. Additionally, instead of going straight from my 3PL to the FBA warehouse I choose to get rid of the old 3PL and send all of my inventory to AWD. This week as that shipment started selling, I am getting complaints that the wrong item altogether has been getting sent to my customers.

How can I get my inventory at AWD inspected to make sure either the last 3PL, my supplier or AWD didn't do something incorrectly and that the correct inventory is actually in stock?

Does anyone use a inventory program that supports AWD?

I use RestockPro and they just don't seem like they are interested in adding support to include AWD inventory in their report (stating they have limited resources). I have received similar responses to other suggestions in the past (like include NARF sales in sales velocity / restock calculations).

My goal is to have a program that uses in house inventory, FBA inventory and AWD inventory in reports so I don't have to pull data from multiple places and combine them into my own report for purchasing. (RestockPro was great at this before using Send to Amazon was required and now with AWD I have to look up my AWD inventory separately to see if I have inventory to replenish to FBA / to see that I don't need to purchase more because I have plenty in AWD.)