Effective October 15, 2025 the eligibility windows for Fulfilment by Amazon (FBA) inventory reimbursement claims will be updated. These new windows will streamline the process and make claim processing more predictable.

The new submission windows are as follows:

• Lost or damaged items: Within 60 days of reported loss or damage
• Customer returns: Between 45-105 days after customer refund or replacement
• Removal orders lost: Between 15-135 days from shipment creation
• Removal orders damaged: 120 days from shipment delivery date
• Removal orders grading: 120 days from date item was removed from our fulfilment network
• Re-evaluation requests: Within 90 days of initial claim

We understand that changes like this impact your business. Ahead of October 15, we recommend that you review and update your claim submission processes to ensure compliance with the new windows.

For more information, go to FBA inventory reimbursement policy.