URGENT: Escalation Requested - Coordinated Mail Fraud & 8 A-to-z Claims Ring Targeting FBM Orders
Hello Amazon Community Managers,
Our seller account is currently under attack by a highly coordinated return fraud and postal fraud scheme involving 8 separate FBM orders for our bulk matchbox listing ("Plain White Match Boxes Bulk, 100-Pack").
We have already systematically submitted individual reports via the "Report Abuse" tool for every order ID and submitted formal representations with carrier evidence for the A-to-z claims. However, because these claims directly threaten our Order Defect Rate (ODR) and account health, we urgently need a Community Manager to escalate this case internally to the Fraud and Buyer Abuse Teams.
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### SUMMARY OF FRAUD PATTERN & EVIDENCE
1. Systematic Fraud Operation:
• Outbound Shipments: All 8 orders were shipped FBM to genuine buyer addresses across the US (e.g., California, Texas, Ohio, Florida). Outbound shipping weights ranged from 1 lb 5 oz to 2 lbs via FedEx/USPS in 12x6x4 boxes.
• Origin Scan Discrepancy: Every single return label generated by the scammer—regardless of the ship-to state thousands of miles away—shares an identical return origin scan from Bloomfield, New Jersey.
• Return Address: All returns bear the exact same return address: Angela Hearst, 85 Irving Terrace, Bloomfield, NJ 07003.
• Returned Contraband: Instead of our matchboxes, the returned packages contain cheap, lightweight junk items (3 oz plastic children's scissors, 10 oz TEMU supplements) in small plastic bags.
• Non-Responsive Buyers: All attempts to contact the buyer accounts via Buyer-Seller Messaging have gone unanswered.
2. Side-by-Side Carrier Evidence Available:
• Outbound FedEx/USPS tracking receipts displaying 1lb 5oz – 2lb package weights.
• Return tracking receipts showing 3oz – 10oz package weights (paid label weight mismatch).
• Photos showing the uniform physical junk items received, return shipping labels, and NJ origin scans.
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### AFFECTED ORDER DETAILS (ALL 8 ORDERS)
1. Order ID: 111-0878067-5437025
• Outbound: Shipped 1lb 5oz matchboxes to CA.
• Return: 3oz junk item returned from Bloomfield, NJ (Angela Hearst).
2. Order ID: 114-9433428-0373014
• Outbound: Shipped 1lb 5oz matchboxes via FedEx (383300095448) to FL 34108.
• Return: 3oz plastic scissors returned from Bloomfield, NJ.
3. Order ID: 112-7892426-4469008
• Outbound: Shipped 1lb 5oz matchboxes via FedEx (383208055020) to OH 43316.
• Return: 3oz plastic scissors returned from Bloomfield, NJ.
4. Order ID: 111-0965810-1069056
• Outbound: Shipped 1lb 5oz matchboxes via FedEx (383208056780) to TX 75052.
• Return: 3oz plastic scissors returned from Bloomfield, NJ.
5. Order ID: 114-8746004-2032246
• Outbound: Shipped 2x 100-pack matches via USPS (9334610990150199872321).
• Return: Fraudulent return label (USPS 9200190425190700000722) from Bloomfield, NJ.
6. Order ID: 113-4101543-6625814
• Outbound: Shipped 2x 100-pack matches via USPS (9334610990150200586902).
• Return: Fraudulent return label from Bloomfield, NJ.
7. Order ID: 114-0839334-1450627
• Outbound: Shipped 1lb 5oz matchboxes via USPS (9334610990370305005669) to CA 94553.
• Return: 3oz plastic toy returned from Bloomfield, NJ.
8. Order ID: 111-8095144-3244238
• Outbound: Shipped 2 lbs matchboxes via FedEx (383152514130) to CA 92009.
• Return: 10 oz TEMU supplement (USPS 9200190425260800003739) returned from Bloomfield, NJ.
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### ACTION REQUESTED
Could a Community Manager please:
1. Escalate these 8 linked Order IDs directly to the internal Buyer Fraud / Account Integrity Team to review the organized network.
2. Ensure our account’s Order Defect Rate (ODR) is protected and padded against metric damage from these fraudulent A-to-z claims.
3. Confirm reversal/reimbursement for claims granted under false return representations.
@KJ_Amazon @Xander_Amazon @Tiff_Amazon @Seller_Support
Thank you for reviewing this critical matter.
URGENT: Escalation Requested - Coordinated Mail Fraud & 8 A-to-z Claims Ring Targeting FBM Orders
Hello Amazon Community Managers,
Our seller account is currently under attack by a highly coordinated return fraud and postal fraud scheme involving 8 separate FBM orders for our bulk matchbox listing ("Plain White Match Boxes Bulk, 100-Pack").
We have already systematically submitted individual reports via the "Report Abuse" tool for every order ID and submitted formal representations with carrier evidence for the A-to-z claims. However, because these claims directly threaten our Order Defect Rate (ODR) and account health, we urgently need a Community Manager to escalate this case internally to the Fraud and Buyer Abuse Teams.
---
### SUMMARY OF FRAUD PATTERN & EVIDENCE
1. Systematic Fraud Operation:
• Outbound Shipments: All 8 orders were shipped FBM to genuine buyer addresses across the US (e.g., California, Texas, Ohio, Florida). Outbound shipping weights ranged from 1 lb 5 oz to 2 lbs via FedEx/USPS in 12x6x4 boxes.
• Origin Scan Discrepancy: Every single return label generated by the scammer—regardless of the ship-to state thousands of miles away—shares an identical return origin scan from Bloomfield, New Jersey.
• Return Address: All returns bear the exact same return address: Angela Hearst, 85 Irving Terrace, Bloomfield, NJ 07003.
• Returned Contraband: Instead of our matchboxes, the returned packages contain cheap, lightweight junk items (3 oz plastic children's scissors, 10 oz TEMU supplements) in small plastic bags.
• Non-Responsive Buyers: All attempts to contact the buyer accounts via Buyer-Seller Messaging have gone unanswered.
2. Side-by-Side Carrier Evidence Available:
• Outbound FedEx/USPS tracking receipts displaying 1lb 5oz – 2lb package weights.
• Return tracking receipts showing 3oz – 10oz package weights (paid label weight mismatch).
• Photos showing the uniform physical junk items received, return shipping labels, and NJ origin scans.
---
### AFFECTED ORDER DETAILS (ALL 8 ORDERS)
1. Order ID: 111-0878067-5437025
• Outbound: Shipped 1lb 5oz matchboxes to CA.
• Return: 3oz junk item returned from Bloomfield, NJ (Angela Hearst).
2. Order ID: 114-9433428-0373014
• Outbound: Shipped 1lb 5oz matchboxes via FedEx (383300095448) to FL 34108.
• Return: 3oz plastic scissors returned from Bloomfield, NJ.
3. Order ID: 112-7892426-4469008
• Outbound: Shipped 1lb 5oz matchboxes via FedEx (383208055020) to OH 43316.
• Return: 3oz plastic scissors returned from Bloomfield, NJ.
4. Order ID: 111-0965810-1069056
• Outbound: Shipped 1lb 5oz matchboxes via FedEx (383208056780) to TX 75052.
• Return: 3oz plastic scissors returned from Bloomfield, NJ.
5. Order ID: 114-8746004-2032246
• Outbound: Shipped 2x 100-pack matches via USPS (9334610990150199872321).
• Return: Fraudulent return label (USPS 9200190425190700000722) from Bloomfield, NJ.
6. Order ID: 113-4101543-6625814
• Outbound: Shipped 2x 100-pack matches via USPS (9334610990150200586902).
• Return: Fraudulent return label from Bloomfield, NJ.
7. Order ID: 114-0839334-1450627
• Outbound: Shipped 1lb 5oz matchboxes via USPS (9334610990370305005669) to CA 94553.
• Return: 3oz plastic toy returned from Bloomfield, NJ.
8. Order ID: 111-8095144-3244238
• Outbound: Shipped 2 lbs matchboxes via FedEx (383152514130) to CA 92009.
• Return: 10 oz TEMU supplement (USPS 9200190425260800003739) returned from Bloomfield, NJ.
---
### ACTION REQUESTED
Could a Community Manager please:
1. Escalate these 8 linked Order IDs directly to the internal Buyer Fraud / Account Integrity Team to review the organized network.
2. Ensure our account’s Order Defect Rate (ODR) is protected and padded against metric damage from these fraudulent A-to-z claims.
3. Confirm reversal/reimbursement for claims granted under false return representations.
@KJ_Amazon @Xander_Amazon @Tiff_Amazon @Seller_Support
Thank you for reviewing this critical matter.
2 replies
Xander_Amazon
Hey there, thanks for taking the time to lay all of this out so thoroughly. I can see you've done your homework here, and I appreciate the detailed documentation with the order IDs and carrier evidence.
Since you've already submitted your Report Abuse reports and filed your A-to-z representations with carrier evidence, you're doing exactly the right things. For these types of "switcheroo" return situations where the items returned don't match what was shipped, make sure you've also filed SAFE-T claims for each order where you issued a refund — that's your path to reimbursement for losses outside your control. You can do that through Performance > SAFE-T Claims in Seller Central (https://sellercentral.amazon.com/help/hub/reference/G202175000). Be sure to use the Guided Refund Workflow within 4 days of receiving each return to document the discrepancy.
Regarding your ODR concerns, if an A-to-z claim decision is reversed on appeal, the ODR impact can also be reversed — it may take up to 7 calendar days to reflect (https://sellercentral.amazon.com/help/hub/reference/G202041210).
Xander_Amazon
In addition, do you have the images for the cheap items you've received?
