We have had a lot of orders lately get "Returned To Seller" - these orders we have been using Amazon Buy Shipping so they have been Claims Protected and OTDR Protected.

But if I have to refund the order, why am I not getting reimbursed for using Amazon Buy Shipping?

Notes:

• AHT Enabled
• SSA Enabled
• 2 Day Handle Time all ASINs (Custom Products)
• Amazon calculates order deliver by date based on USPS Ground Advantage (less than 1lb) and sets last ship by date

The following happens every week on Thursday orders and Friday orders.

• Thursday orders have ship by dates of Friday and the following Monday.
• Friday orders have ship by dates of the following Monday and Tuesday.

If we use Amazon Buy Shipping by Bulk and ship on the last ship by date for Thursday orders on Monday OR for Friday orders on Tuesday, we will get the Late Delivery Risk notice and loose the Claims Protected and OTDR Protected.

The following is an example of a Friday order with a Tuesday ship by date using Amazon Buy Shipping in Bulk.

The order

Amazon Buy Shipping in Bulk with Monday purchase ...

Amazon Buy Shipping in Bulk with Tuesday purchase ...

As you can see, we can ship on the last ship by date using Amazon Buy Shipping on the order detail page and still have Claims Protected and OTDR Protected. This is what we expect as Amazon is setting the customer deliver by date from AHT and SSA settings. Both Claims Protected and OTDR Protected are on all orders placed on Saturday, Sunday, Monday, Tuesday and Wednesday when using either Amazon Buy Shipping in Bulk or Amazon Buy Shipping from the order detail page.

Only for Thursday and Friday orders do we have this issue with Amazon Buy Shipping in Bulk and the Late Delivery Risk. On these orders, Amazon Buy Shipping in Bulk adds one more day into the delivery time. This extra day is not added in on Amazon Buy Shipping on the order detail page.

This has been consistent since Amazon implemented the USPS Holiday up charge.

Amazon Buy Shipping in Bulk needs to be fixed. Since Amazon is setting the estimated deliver by date for the customer using AHT and SSA settings, there is no reason for us to have Late Delivery Risk show up when we are shipping by the last ship by date set by Amazon.

@Seller_RSwABJNHpHnEZ can you please present this to the "team" to get fixed?

Appreciate it ... thanks.

We have a situation where a customer placed two separate orders with us. We recognize this on our side, and combined the orders together to ship as once package. This streamlines the shipping process and ensures the customer doesn't have too many tracking numbers to deal with. We used amazon buy shipping to ship the orders. Because of this, we could only upload the tracking information to the second order. The customer then filed an a-z claim and claims they did not receive the second order, though the first order shows confirmed delivered. The a-z claim is found in the buyers favor with the remarks from amazon showing "The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves order was actually received by the customer, we will not count the claim against your Order Defect Rate."

How is amazon confirming delivery, with an amazon buy shipping label, and still deducting the funds from our account? Has anyone else run into this issue? It seems since amazon has rolled out their new claims protected labels, a-z claims are hit and miss whether we're protected, even when doing everything right.