Account deactivated due to Restricted product policy violation
My account was deactivated due to listing electronic blood pressure monitor. I submitted the FDA approval/ certification and get an email from Amazon that my listed ASIN was complied and no further action is required from me.
Now my account health also changed to green and policy compliance status as Healthy.
Further restricted policy violation is also removed.
But despite passing 4 days account is still deactivated.
What should I do to reactivate it.
4 replies
Seller_CA70ZtA5VBcto
Nothing probably. For our manipulated invoice violation that lead to suspension. No, they were not manipulated. It took them 2 weeks to verify the one item. 2 more weeks to verify the second item. Both violations removed. And another 8 weeks to reinstate the account lol. They don't care, often move slow, even if you did nothing wrong.
Atlas_Amazon
Hello @Seller_QzJs8j44iysDq
But despite passing 4 days account is still deactivated.
Thank you for the information provided regarding the issues you were seeing with the account. I understand that you had gotten the approval for the product, but the account remains deactivated. Could you share the original messaging received at the time of the deactivation as well as the most recent?
We will need more information to understand your current situation. Any other details you have that relate to this situation should be provided to this thread for support.
Best,
Atlas
Nikki_Amazon
Greetings HEAVEN_GLAMOUR_STORE,
I apologize for the delay in responding to your post here at the Seller Forums. Our team of moderators are constantly working to address all inquiries as soon as we can and thank you so much for utilizing the seller forums!
When Amazon cannot verify information during the video call or documents reviews, and the investigation concludes that reactivation is not possible due to suspected, deceptive, fraudulent, or illegal activity, it means the investigation is complete and only new documents may be reviewed from now on.
If you believe your account was deactivated in error, you have the option to submit a new appeal. When doing so, please avoid sending any previously rejected documents, as these will most likely be denied. Ensure that your new appeal includes fresh and accurate information to support your case.
Please visit the pages Amazon Services Business Solutions Agreement and Selling policies and seller code of conduct for more information.
Wish you all the best,
Nikki
