I think I've figured out what the SAFE-T claim team is doing
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Seller_ElNLVxVohDOit

I think I've figured out what the SAFE-T claim team is doing

Their plan seems to be:

(1) Use automation to bounce as many claims as possible and see how many get resubmitted for manual review

(2) Pretend to not understand the claim and/or ask for more information

(3) Pretend to not understand the more information and/or simply not read it

(4) Hope that the seller withdraws out of frustration

This seems to be a recent phenomenon. Does anyone have a clue what is happening? One of my current claims is a simple "buyer used inaccurate return reason" claim (buyer said it was defective when in fact they simply ordered the wrong item) and it's been multiple back and forth, INCLUDING asking for information I provided in my original claim, for two weeks now. With my response today, it'll probably be another week lol

1.1K views
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580
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user profile
Seller_ElNLVxVohDOit

I think I've figured out what the SAFE-T claim team is doing

Their plan seems to be:

(1) Use automation to bounce as many claims as possible and see how many get resubmitted for manual review

(2) Pretend to not understand the claim and/or ask for more information

(3) Pretend to not understand the more information and/or simply not read it

(4) Hope that the seller withdraws out of frustration

This seems to be a recent phenomenon. Does anyone have a clue what is happening? One of my current claims is a simple "buyer used inaccurate return reason" claim (buyer said it was defective when in fact they simply ordered the wrong item) and it's been multiple back and forth, INCLUDING asking for information I provided in my original claim, for two weeks now. With my response today, it'll probably be another week lol

580
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Joey_Amazon

Hey @Seller_ElNLVxVohDOit,

Thank you for sharing your sentiment towards SAFE T Claims.

If you wish, please share the SAFE T Claim ID here when you have a moment. I would like to review and determine what options you might have to proceed.

314
user profile
Seller_t6Y0I1fYCC1bI

I gave up after awhile. They said you are covered and you bought shipping from Amazon but in my cases it was not true. I stopped buying my shipping from Amazon since they never covered them.

12
user profile
Seller_JxGBh45c1NGew

You hit the nail right on the head. This is by design; you will need reopen the case 5 - 6 times and pull your hair a few more times to get any resolution. We once had to reopen 10 times and only received a partial reimbursement for very clear fraud. Oh, and you will notice a steep decline in sales if you ever do win any A-Z claim. You get pummeled either way.

A-Z and most Amazon seller related departments are rigged against the 3P American based seller. The platform is built to reward the Amazon staff for not helping the 3P American seller.

130
user profile
Seller_xQAqE6K0eSCBc

yes they want you to quit and give up. Sometimes you have to resubmit the same safe T claim up to 5 times before they finally follow amazon policy , but yes many people quit , This is how the bad actor buyers are rewarded for their actions

60
user profile
Seller_ViRcsQPm12eFa

This is common with a lot of other support on amazon, not just safe-t claim. Also common in other business as well, especially carrier adjustments. You have to call a thousands time to receive a $10 -$15 in adjustment but you spends almost 5-6 hours on the issue.

40
user profile
Seller_EktzaMsxp4zIJ

You can add "Not refunding the correct amount when you do win the claim".

Several times I have had to appeal a WIN as the person handling the claim simply refunds ways less than they are supposed to. They always come back and issue the correct amount after I appeal, but it shouldn't be like this; it really does feel like they are playing games to limit their payouts when we have a valid claim. If they would stop refunding at first scan for FBM returns this would solve most of the problems I've had.

80
user profile
Seller_r9wMm8LrE5iKj

I think this company is truly evil, but there's a non-evil explanation. The "move fast and break things" mentality means a lot of things break. Then a cost-benefit analysis makes Amazon focus on the things that cost THEM (not YOU) money, leaving only the "failing upward" kinds of errors that hurt sellers. Before they get around to fixing those things, they break some more things.

It's not that Amazon is unaware of all these issues of awfulness, it's that they'll never prioritize them. Worse, some C-suiters do refuse to believe that these problems exist even though the rank-and-file continually point them out. Cognitive bias is powerful.

I could give dozens examples of this kind of thing, but this week's leading cause of high blood pressure is a lost $500 package bought with Amazon shipping/UPS. It's "insured" and "claims protected" only to the extent a pathway even exists to make that happen. Absent that, it's simply a multi-hour time sink spent sending Amazon their own data and documentation, and getting nothing but circular buck-passing in return.

I'd love to see the DOJ burn this behavior to the ground ... but unfortunately the Jeffs have bruised knees and orange mouths, so that's not gonna happen for a few years.

21
user profile
Seller_sT1E19QP5W9mc

Since Q4 of 2024 Amazon support and reliability has gone down dramatically. It is taking days just to get a response and when they do respond it is a generic message that never addresses anything brought up in the claim. Amazon is ripe with fraudulent claims and theft of components from orders.

10
user profile
Seller_jDBIXSKlN1wEw

What about THIS: Amazon does 100% first Scan Refunds. Then you go to file a Safe-T Claim and it says, "Item not available for Claim because you issued a refund"......WHAT??

AMAZON issued the refund, 1st Scan, that's HOW it works!

Buyer scammed me out of $117 because he "recalled" the UPS package somehow. We have a giant warehouse with Receptionist and many offices near the front door. Also the driver knows us and also picks up in the afternoons.

So as near as I can tell this was a FAKE UPS label, came on an Amazon Truck, not UPS, and was recalled / returned after 1 delivery attempt (Which is not how UPS WORKS).

Very STRANGE situation, no help from Amazon, couldn't even open Claim:

111-2512404-3705825

"UPS" tracking: 1ZH92F629064309360

img
10
user profile
Seller_ElNLVxVohDOit

I think I've figured out what the SAFE-T claim team is doing

Their plan seems to be:

(1) Use automation to bounce as many claims as possible and see how many get resubmitted for manual review

(2) Pretend to not understand the claim and/or ask for more information

(3) Pretend to not understand the more information and/or simply not read it

(4) Hope that the seller withdraws out of frustration

This seems to be a recent phenomenon. Does anyone have a clue what is happening? One of my current claims is a simple "buyer used inaccurate return reason" claim (buyer said it was defective when in fact they simply ordered the wrong item) and it's been multiple back and forth, INCLUDING asking for information I provided in my original claim, for two weeks now. With my response today, it'll probably be another week lol

1.1K views
29 replies
580
Reply
user profile
Seller_ElNLVxVohDOit

I think I've figured out what the SAFE-T claim team is doing

Their plan seems to be:

(1) Use automation to bounce as many claims as possible and see how many get resubmitted for manual review

(2) Pretend to not understand the claim and/or ask for more information

(3) Pretend to not understand the more information and/or simply not read it

(4) Hope that the seller withdraws out of frustration

This seems to be a recent phenomenon. Does anyone have a clue what is happening? One of my current claims is a simple "buyer used inaccurate return reason" claim (buyer said it was defective when in fact they simply ordered the wrong item) and it's been multiple back and forth, INCLUDING asking for information I provided in my original claim, for two weeks now. With my response today, it'll probably be another week lol

580
1.1K views
29 replies
Reply
user profile

I think I've figured out what the SAFE-T claim team is doing

by Seller_ElNLVxVohDOit

Their plan seems to be:

(1) Use automation to bounce as many claims as possible and see how many get resubmitted for manual review

(2) Pretend to not understand the claim and/or ask for more information

(3) Pretend to not understand the more information and/or simply not read it

(4) Hope that the seller withdraws out of frustration

This seems to be a recent phenomenon. Does anyone have a clue what is happening? One of my current claims is a simple "buyer used inaccurate return reason" claim (buyer said it was defective when in fact they simply ordered the wrong item) and it's been multiple back and forth, INCLUDING asking for information I provided in my original claim, for two weeks now. With my response today, it'll probably be another week lol

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580
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29 replies
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Joey_Amazon

Hey @Seller_ElNLVxVohDOit,

Thank you for sharing your sentiment towards SAFE T Claims.

If you wish, please share the SAFE T Claim ID here when you have a moment. I would like to review and determine what options you might have to proceed.

314
user profile
Seller_t6Y0I1fYCC1bI

I gave up after awhile. They said you are covered and you bought shipping from Amazon but in my cases it was not true. I stopped buying my shipping from Amazon since they never covered them.

12
user profile
Seller_JxGBh45c1NGew

You hit the nail right on the head. This is by design; you will need reopen the case 5 - 6 times and pull your hair a few more times to get any resolution. We once had to reopen 10 times and only received a partial reimbursement for very clear fraud. Oh, and you will notice a steep decline in sales if you ever do win any A-Z claim. You get pummeled either way.

A-Z and most Amazon seller related departments are rigged against the 3P American based seller. The platform is built to reward the Amazon staff for not helping the 3P American seller.

130
user profile
Seller_xQAqE6K0eSCBc

yes they want you to quit and give up. Sometimes you have to resubmit the same safe T claim up to 5 times before they finally follow amazon policy , but yes many people quit , This is how the bad actor buyers are rewarded for their actions

60
user profile
Seller_ViRcsQPm12eFa

This is common with a lot of other support on amazon, not just safe-t claim. Also common in other business as well, especially carrier adjustments. You have to call a thousands time to receive a $10 -$15 in adjustment but you spends almost 5-6 hours on the issue.

40
user profile
Seller_EktzaMsxp4zIJ

You can add "Not refunding the correct amount when you do win the claim".

Several times I have had to appeal a WIN as the person handling the claim simply refunds ways less than they are supposed to. They always come back and issue the correct amount after I appeal, but it shouldn't be like this; it really does feel like they are playing games to limit their payouts when we have a valid claim. If they would stop refunding at first scan for FBM returns this would solve most of the problems I've had.

80
user profile
Seller_r9wMm8LrE5iKj

I think this company is truly evil, but there's a non-evil explanation. The "move fast and break things" mentality means a lot of things break. Then a cost-benefit analysis makes Amazon focus on the things that cost THEM (not YOU) money, leaving only the "failing upward" kinds of errors that hurt sellers. Before they get around to fixing those things, they break some more things.

It's not that Amazon is unaware of all these issues of awfulness, it's that they'll never prioritize them. Worse, some C-suiters do refuse to believe that these problems exist even though the rank-and-file continually point them out. Cognitive bias is powerful.

I could give dozens examples of this kind of thing, but this week's leading cause of high blood pressure is a lost $500 package bought with Amazon shipping/UPS. It's "insured" and "claims protected" only to the extent a pathway even exists to make that happen. Absent that, it's simply a multi-hour time sink spent sending Amazon their own data and documentation, and getting nothing but circular buck-passing in return.

I'd love to see the DOJ burn this behavior to the ground ... but unfortunately the Jeffs have bruised knees and orange mouths, so that's not gonna happen for a few years.

21
user profile
Seller_sT1E19QP5W9mc

Since Q4 of 2024 Amazon support and reliability has gone down dramatically. It is taking days just to get a response and when they do respond it is a generic message that never addresses anything brought up in the claim. Amazon is ripe with fraudulent claims and theft of components from orders.

10
user profile
Seller_jDBIXSKlN1wEw

What about THIS: Amazon does 100% first Scan Refunds. Then you go to file a Safe-T Claim and it says, "Item not available for Claim because you issued a refund"......WHAT??

AMAZON issued the refund, 1st Scan, that's HOW it works!

Buyer scammed me out of $117 because he "recalled" the UPS package somehow. We have a giant warehouse with Receptionist and many offices near the front door. Also the driver knows us and also picks up in the afternoons.

So as near as I can tell this was a FAKE UPS label, came on an Amazon Truck, not UPS, and was recalled / returned after 1 delivery attempt (Which is not how UPS WORKS).

Very STRANGE situation, no help from Amazon, couldn't even open Claim:

111-2512404-3705825

"UPS" tracking: 1ZH92F629064309360

img
10
user profile
Joey_Amazon

Hey @Seller_ElNLVxVohDOit,

Thank you for sharing your sentiment towards SAFE T Claims.

If you wish, please share the SAFE T Claim ID here when you have a moment. I would like to review and determine what options you might have to proceed.

314
user profile
Joey_Amazon

Hey @Seller_ElNLVxVohDOit,

Thank you for sharing your sentiment towards SAFE T Claims.

If you wish, please share the SAFE T Claim ID here when you have a moment. I would like to review and determine what options you might have to proceed.

314
Reply
user profile
Seller_t6Y0I1fYCC1bI

I gave up after awhile. They said you are covered and you bought shipping from Amazon but in my cases it was not true. I stopped buying my shipping from Amazon since they never covered them.

12
user profile
Seller_t6Y0I1fYCC1bI

I gave up after awhile. They said you are covered and you bought shipping from Amazon but in my cases it was not true. I stopped buying my shipping from Amazon since they never covered them.

12
Reply
user profile
Seller_JxGBh45c1NGew

You hit the nail right on the head. This is by design; you will need reopen the case 5 - 6 times and pull your hair a few more times to get any resolution. We once had to reopen 10 times and only received a partial reimbursement for very clear fraud. Oh, and you will notice a steep decline in sales if you ever do win any A-Z claim. You get pummeled either way.

A-Z and most Amazon seller related departments are rigged against the 3P American based seller. The platform is built to reward the Amazon staff for not helping the 3P American seller.

130
user profile
Seller_JxGBh45c1NGew

You hit the nail right on the head. This is by design; you will need reopen the case 5 - 6 times and pull your hair a few more times to get any resolution. We once had to reopen 10 times and only received a partial reimbursement for very clear fraud. Oh, and you will notice a steep decline in sales if you ever do win any A-Z claim. You get pummeled either way.

A-Z and most Amazon seller related departments are rigged against the 3P American based seller. The platform is built to reward the Amazon staff for not helping the 3P American seller.

130
Reply
user profile
Seller_xQAqE6K0eSCBc

yes they want you to quit and give up. Sometimes you have to resubmit the same safe T claim up to 5 times before they finally follow amazon policy , but yes many people quit , This is how the bad actor buyers are rewarded for their actions

60
user profile
Seller_xQAqE6K0eSCBc

yes they want you to quit and give up. Sometimes you have to resubmit the same safe T claim up to 5 times before they finally follow amazon policy , but yes many people quit , This is how the bad actor buyers are rewarded for their actions

60
Reply
user profile
Seller_ViRcsQPm12eFa

This is common with a lot of other support on amazon, not just safe-t claim. Also common in other business as well, especially carrier adjustments. You have to call a thousands time to receive a $10 -$15 in adjustment but you spends almost 5-6 hours on the issue.

40
user profile
Seller_ViRcsQPm12eFa

This is common with a lot of other support on amazon, not just safe-t claim. Also common in other business as well, especially carrier adjustments. You have to call a thousands time to receive a $10 -$15 in adjustment but you spends almost 5-6 hours on the issue.

40
Reply
user profile
Seller_EktzaMsxp4zIJ

You can add "Not refunding the correct amount when you do win the claim".

Several times I have had to appeal a WIN as the person handling the claim simply refunds ways less than they are supposed to. They always come back and issue the correct amount after I appeal, but it shouldn't be like this; it really does feel like they are playing games to limit their payouts when we have a valid claim. If they would stop refunding at first scan for FBM returns this would solve most of the problems I've had.

80
user profile
Seller_EktzaMsxp4zIJ

You can add "Not refunding the correct amount when you do win the claim".

Several times I have had to appeal a WIN as the person handling the claim simply refunds ways less than they are supposed to. They always come back and issue the correct amount after I appeal, but it shouldn't be like this; it really does feel like they are playing games to limit their payouts when we have a valid claim. If they would stop refunding at first scan for FBM returns this would solve most of the problems I've had.

80
Reply
user profile
Seller_r9wMm8LrE5iKj

I think this company is truly evil, but there's a non-evil explanation. The "move fast and break things" mentality means a lot of things break. Then a cost-benefit analysis makes Amazon focus on the things that cost THEM (not YOU) money, leaving only the "failing upward" kinds of errors that hurt sellers. Before they get around to fixing those things, they break some more things.

It's not that Amazon is unaware of all these issues of awfulness, it's that they'll never prioritize them. Worse, some C-suiters do refuse to believe that these problems exist even though the rank-and-file continually point them out. Cognitive bias is powerful.

I could give dozens examples of this kind of thing, but this week's leading cause of high blood pressure is a lost $500 package bought with Amazon shipping/UPS. It's "insured" and "claims protected" only to the extent a pathway even exists to make that happen. Absent that, it's simply a multi-hour time sink spent sending Amazon their own data and documentation, and getting nothing but circular buck-passing in return.

I'd love to see the DOJ burn this behavior to the ground ... but unfortunately the Jeffs have bruised knees and orange mouths, so that's not gonna happen for a few years.

21
user profile
Seller_r9wMm8LrE5iKj

I think this company is truly evil, but there's a non-evil explanation. The "move fast and break things" mentality means a lot of things break. Then a cost-benefit analysis makes Amazon focus on the things that cost THEM (not YOU) money, leaving only the "failing upward" kinds of errors that hurt sellers. Before they get around to fixing those things, they break some more things.

It's not that Amazon is unaware of all these issues of awfulness, it's that they'll never prioritize them. Worse, some C-suiters do refuse to believe that these problems exist even though the rank-and-file continually point them out. Cognitive bias is powerful.

I could give dozens examples of this kind of thing, but this week's leading cause of high blood pressure is a lost $500 package bought with Amazon shipping/UPS. It's "insured" and "claims protected" only to the extent a pathway even exists to make that happen. Absent that, it's simply a multi-hour time sink spent sending Amazon their own data and documentation, and getting nothing but circular buck-passing in return.

I'd love to see the DOJ burn this behavior to the ground ... but unfortunately the Jeffs have bruised knees and orange mouths, so that's not gonna happen for a few years.

21
Reply
user profile
Seller_sT1E19QP5W9mc

Since Q4 of 2024 Amazon support and reliability has gone down dramatically. It is taking days just to get a response and when they do respond it is a generic message that never addresses anything brought up in the claim. Amazon is ripe with fraudulent claims and theft of components from orders.

10
user profile
Seller_sT1E19QP5W9mc

Since Q4 of 2024 Amazon support and reliability has gone down dramatically. It is taking days just to get a response and when they do respond it is a generic message that never addresses anything brought up in the claim. Amazon is ripe with fraudulent claims and theft of components from orders.

10
Reply
user profile
Seller_jDBIXSKlN1wEw

What about THIS: Amazon does 100% first Scan Refunds. Then you go to file a Safe-T Claim and it says, "Item not available for Claim because you issued a refund"......WHAT??

AMAZON issued the refund, 1st Scan, that's HOW it works!

Buyer scammed me out of $117 because he "recalled" the UPS package somehow. We have a giant warehouse with Receptionist and many offices near the front door. Also the driver knows us and also picks up in the afternoons.

So as near as I can tell this was a FAKE UPS label, came on an Amazon Truck, not UPS, and was recalled / returned after 1 delivery attempt (Which is not how UPS WORKS).

Very STRANGE situation, no help from Amazon, couldn't even open Claim:

111-2512404-3705825

"UPS" tracking: 1ZH92F629064309360

img
10
user profile
Seller_jDBIXSKlN1wEw

What about THIS: Amazon does 100% first Scan Refunds. Then you go to file a Safe-T Claim and it says, "Item not available for Claim because you issued a refund"......WHAT??

AMAZON issued the refund, 1st Scan, that's HOW it works!

Buyer scammed me out of $117 because he "recalled" the UPS package somehow. We have a giant warehouse with Receptionist and many offices near the front door. Also the driver knows us and also picks up in the afternoons.

So as near as I can tell this was a FAKE UPS label, came on an Amazon Truck, not UPS, and was recalled / returned after 1 delivery attempt (Which is not how UPS WORKS).

Very STRANGE situation, no help from Amazon, couldn't even open Claim:

111-2512404-3705825

"UPS" tracking: 1ZH92F629064309360

img
10
Reply