I think I've figured out what the SAFE-T claim team is doing
Their plan seems to be:
(1) Use automation to bounce as many claims as possible and see how many get resubmitted for manual review
(2) Pretend to not understand the claim and/or ask for more information
(3) Pretend to not understand the more information and/or simply not read it
(4) Hope that the seller withdraws out of frustration
This seems to be a recent phenomenon. Does anyone have a clue what is happening? One of my current claims is a simple "buyer used inaccurate return reason" claim (buyer said it was defective when in fact they simply ordered the wrong item) and it's been multiple back and forth, INCLUDING asking for information I provided in my original claim, for two weeks now. With my response today, it'll probably be another week lol
I think I've figured out what the SAFE-T claim team is doing
Their plan seems to be:
(1) Use automation to bounce as many claims as possible and see how many get resubmitted for manual review
(2) Pretend to not understand the claim and/or ask for more information
(3) Pretend to not understand the more information and/or simply not read it
(4) Hope that the seller withdraws out of frustration
This seems to be a recent phenomenon. Does anyone have a clue what is happening? One of my current claims is a simple "buyer used inaccurate return reason" claim (buyer said it was defective when in fact they simply ordered the wrong item) and it's been multiple back and forth, INCLUDING asking for information I provided in my original claim, for two weeks now. With my response today, it'll probably be another week lol
10 replies
Joey_Amazon
Hey @Seller_ElNLVxVohDOit,
Thank you for sharing your sentiment towards SAFE T Claims.
If you wish, please share the SAFE T Claim ID here when you have a moment. I would like to review and determine what options you might have to proceed.
Seller_t6Y0I1fYCC1bI
I gave up after awhile. They said you are covered and you bought shipping from Amazon but in my cases it was not true. I stopped buying my shipping from Amazon since they never covered them.
Seller_JxGBh45c1NGew
You hit the nail right on the head. This is by design; you will need reopen the case 5 - 6 times and pull your hair a few more times to get any resolution. We once had to reopen 10 times and only received a partial reimbursement for very clear fraud. Oh, and you will notice a steep decline in sales if you ever do win any A-Z claim. You get pummeled either way.
A-Z and most Amazon seller related departments are rigged against the 3P American based seller. The platform is built to reward the Amazon staff for not helping the 3P American seller.
Seller_xQAqE6K0eSCBc
yes they want you to quit and give up. Sometimes you have to resubmit the same safe T claim up to 5 times before they finally follow amazon policy , but yes many people quit , This is how the bad actor buyers are rewarded for their actions
I think I've figured out what the SAFE-T claim team is doing
Their plan seems to be:
(1) Use automation to bounce as many claims as possible and see how many get resubmitted for manual review
(2) Pretend to not understand the claim and/or ask for more information
(3) Pretend to not understand the more information and/or simply not read it
(4) Hope that the seller withdraws out of frustration
This seems to be a recent phenomenon. Does anyone have a clue what is happening? One of my current claims is a simple "buyer used inaccurate return reason" claim (buyer said it was defective when in fact they simply ordered the wrong item) and it's been multiple back and forth, INCLUDING asking for information I provided in my original claim, for two weeks now. With my response today, it'll probably be another week lol
I think I've figured out what the SAFE-T claim team is doing
Their plan seems to be:
(1) Use automation to bounce as many claims as possible and see how many get resubmitted for manual review
(2) Pretend to not understand the claim and/or ask for more information
(3) Pretend to not understand the more information and/or simply not read it
(4) Hope that the seller withdraws out of frustration
This seems to be a recent phenomenon. Does anyone have a clue what is happening? One of my current claims is a simple "buyer used inaccurate return reason" claim (buyer said it was defective when in fact they simply ordered the wrong item) and it's been multiple back and forth, INCLUDING asking for information I provided in my original claim, for two weeks now. With my response today, it'll probably be another week lol
I think I've figured out what the SAFE-T claim team is doing
Their plan seems to be:
(1) Use automation to bounce as many claims as possible and see how many get resubmitted for manual review
(2) Pretend to not understand the claim and/or ask for more information
(3) Pretend to not understand the more information and/or simply not read it
(4) Hope that the seller withdraws out of frustration
This seems to be a recent phenomenon. Does anyone have a clue what is happening? One of my current claims is a simple "buyer used inaccurate return reason" claim (buyer said it was defective when in fact they simply ordered the wrong item) and it's been multiple back and forth, INCLUDING asking for information I provided in my original claim, for two weeks now. With my response today, it'll probably be another week lol
10 replies
10 replies
Joey_Amazon
Hey @Seller_ElNLVxVohDOit,
Thank you for sharing your sentiment towards SAFE T Claims.
If you wish, please share the SAFE T Claim ID here when you have a moment. I would like to review and determine what options you might have to proceed.
Seller_t6Y0I1fYCC1bI
I gave up after awhile. They said you are covered and you bought shipping from Amazon but in my cases it was not true. I stopped buying my shipping from Amazon since they never covered them.
Seller_JxGBh45c1NGew
You hit the nail right on the head. This is by design; you will need reopen the case 5 - 6 times and pull your hair a few more times to get any resolution. We once had to reopen 10 times and only received a partial reimbursement for very clear fraud. Oh, and you will notice a steep decline in sales if you ever do win any A-Z claim. You get pummeled either way.
A-Z and most Amazon seller related departments are rigged against the 3P American based seller. The platform is built to reward the Amazon staff for not helping the 3P American seller.
Seller_xQAqE6K0eSCBc
yes they want you to quit and give up. Sometimes you have to resubmit the same safe T claim up to 5 times before they finally follow amazon policy , but yes many people quit , This is how the bad actor buyers are rewarded for their actions
Joey_Amazon
Hey @Seller_ElNLVxVohDOit,
Thank you for sharing your sentiment towards SAFE T Claims.
If you wish, please share the SAFE T Claim ID here when you have a moment. I would like to review and determine what options you might have to proceed.
Joey_Amazon
Hey @Seller_ElNLVxVohDOit,
Thank you for sharing your sentiment towards SAFE T Claims.
If you wish, please share the SAFE T Claim ID here when you have a moment. I would like to review and determine what options you might have to proceed.
Seller_F5o5VFkZ4VtpL
you got it perfectly right .... :-)
Seller_t6Y0I1fYCC1bI
I gave up after awhile. They said you are covered and you bought shipping from Amazon but in my cases it was not true. I stopped buying my shipping from Amazon since they never covered them.
Seller_t6Y0I1fYCC1bI
I gave up after awhile. They said you are covered and you bought shipping from Amazon but in my cases it was not true. I stopped buying my shipping from Amazon since they never covered them.
Seller_JxGBh45c1NGew
You hit the nail right on the head. This is by design; you will need reopen the case 5 - 6 times and pull your hair a few more times to get any resolution. We once had to reopen 10 times and only received a partial reimbursement for very clear fraud. Oh, and you will notice a steep decline in sales if you ever do win any A-Z claim. You get pummeled either way.
A-Z and most Amazon seller related departments are rigged against the 3P American based seller. The platform is built to reward the Amazon staff for not helping the 3P American seller.
Seller_JxGBh45c1NGew
You hit the nail right on the head. This is by design; you will need reopen the case 5 - 6 times and pull your hair a few more times to get any resolution. We once had to reopen 10 times and only received a partial reimbursement for very clear fraud. Oh, and you will notice a steep decline in sales if you ever do win any A-Z claim. You get pummeled either way.
A-Z and most Amazon seller related departments are rigged against the 3P American based seller. The platform is built to reward the Amazon staff for not helping the 3P American seller.
Seller_xQAqE6K0eSCBc
yes they want you to quit and give up. Sometimes you have to resubmit the same safe T claim up to 5 times before they finally follow amazon policy , but yes many people quit , This is how the bad actor buyers are rewarded for their actions
Seller_xQAqE6K0eSCBc
yes they want you to quit and give up. Sometimes you have to resubmit the same safe T claim up to 5 times before they finally follow amazon policy , but yes many people quit , This is how the bad actor buyers are rewarded for their actions
