Seller Support Resolves Problem in 13 MINUTES!!!!
Seller Support Resolves Problem in 13 minutes. Yes, that is correct! I had a customer do the switcheroo for an item sold through FBA. It only took seller support 13 minutes from the time that they first responded to issue me a reimbursement credit for the full amount.
41 replies
Seller_oDXVaydIpi3Hi
They'll probably get rid of that employee now.
Seller_aUbEyzlSSnsDJ
It is sad when we have to celebrate amazon actually doing their job.
Seller_dy0iaamuixQa3
This is very good news. Thanks for sharing!!
Seller_2UQL96K7Patvu
For all you doubters. Don't want to gloat as I KNOW Amazon will deny me a claim in the future, but I will take this as a major win for now.
Seller_kzuj7A6Cgh8xU
I anticipate a Netflix documentary on the incident. Nevertheless, thumbs up to Seller Support!
Seller_XikkOo83AP4JQ
I can't beleive I am posting this but after spending 40 minutes trying to use/fix Amazon shipping, Seller Support solved my issue in 6 minutes and 20 seconds!
I saw your post while I was trying to found an answer to my issue, which inspired me to try as I had given up on Seller Support.
Maybe I will file those Safe-T claims ... I figured why bother ...I would just eat the losses since they would just reject them and I would waste hours trying to understand why and/or comply ... and just end up frustrated and irritable with my family.
Thanks for posting your experience and renewing my hope the well had run dry.
SEAmod
Hi @Seller_XikkOo83AP4JQ
Thank you for posting and for giving our support team new chances to help you. One of the things we do as Community Managers is provide feedback to business teams so they understand issues sellers face on a daily basis. We know that the SAFE-T claim process was missing the mark for sellers in some situations. That is why we have been continuously working with that team to help them see the problems and to help them fix them. I personally try to help as many of you as possible. But there is only one of me, and I know I cannot appeal every claim that went sideways.
Thanks again, and thanks for participating in the forums.
Susan
Seller_2UQL96K7Patvu
Never thought that my posting would become a beacon of hope, but I am glad that it helped someone.
Hopefully, mine/your experience with seller support will become the new norm as it should have been all along.
Seller_XikkOo83AP4JQ
Thank you for posting Susan and for acknowledging the issues some of us were experiencing were real.
I will try my Safe-T claims. At this point every time I get a notice of a return ... I assume it is a 100% loss and just pray I do not get negative feedback to add salt to the wound. I stopped trying to protect my mental health and figured it was the cost of doing business on Amazon's platform.
Seller_XikkOo83AP4JQ
Once upon a time, it was the norm and I felt very supported by Amazon but over the years it has become more adversarial ... almost like auto insurance ... you pay all this money and yet when you need help the answer is "no" regardless of the circumstances.
My thanks was 100% sincere ... I was getting ready to just buy postage directly from USPS because I could not figure it out when I ran across your post.
TYFYS :-)
Seller_m1K2JgvKy48rx
i find this to be literally and figuratively impossible... this is usually a 1 week to 3 years process...
depends on how many times you file a case and refile a case
Seller_4NgNigAww3uNl
I am suspicious of you, which department you work for?
Seller_tZLevkAaWbH6a
Hello,
We've recently encountered an issue with our apparel listings on Amazon. Amazon appears to have removed the original parent variation ASINs from our catalogue and created hidden internal parent variation ASINs managed by the BigBets team. This prevents us from editing or adding attributes to our listings. As the Hidden Parent ASIN is not part of our catalogue and not searchable in Manage your Inventory as well.
Is anyone else in the apparel category facing a similar issue?
Are there any known workarounds to regain control over our Original Parent ASIN?
Seller Support Resolves Problem in 13 MINUTES!!!!
Seller Support Resolves Problem in 13 minutes. Yes, that is correct! I had a customer do the switcheroo for an item sold through FBA. It only took seller support 13 minutes from the time that they first responded to issue me a reimbursement credit for the full amount.
Seller Support Resolves Problem in 13 MINUTES!!!!
Seller Support Resolves Problem in 13 minutes. Yes, that is correct! I had a customer do the switcheroo for an item sold through FBA. It only took seller support 13 minutes from the time that they first responded to issue me a reimbursement credit for the full amount.
41 replies
41 replies
Seller_oDXVaydIpi3Hi
They'll probably get rid of that employee now.
Seller_aUbEyzlSSnsDJ
It is sad when we have to celebrate amazon actually doing their job.
Seller_dy0iaamuixQa3
This is very good news. Thanks for sharing!!
Seller_2UQL96K7Patvu
For all you doubters. Don't want to gloat as I KNOW Amazon will deny me a claim in the future, but I will take this as a major win for now.
Seller_kzuj7A6Cgh8xU
I anticipate a Netflix documentary on the incident. Nevertheless, thumbs up to Seller Support!
Seller_XikkOo83AP4JQ
I can't beleive I am posting this but after spending 40 minutes trying to use/fix Amazon shipping, Seller Support solved my issue in 6 minutes and 20 seconds!
I saw your post while I was trying to found an answer to my issue, which inspired me to try as I had given up on Seller Support.
Maybe I will file those Safe-T claims ... I figured why bother ...I would just eat the losses since they would just reject them and I would waste hours trying to understand why and/or comply ... and just end up frustrated and irritable with my family.
Thanks for posting your experience and renewing my hope the well had run dry.
SEAmod
Hi @Seller_XikkOo83AP4JQ
Thank you for posting and for giving our support team new chances to help you. One of the things we do as Community Managers is provide feedback to business teams so they understand issues sellers face on a daily basis. We know that the SAFE-T claim process was missing the mark for sellers in some situations. That is why we have been continuously working with that team to help them see the problems and to help them fix them. I personally try to help as many of you as possible. But there is only one of me, and I know I cannot appeal every claim that went sideways.
Thanks again, and thanks for participating in the forums.
Susan
Seller_2UQL96K7Patvu
Never thought that my posting would become a beacon of hope, but I am glad that it helped someone.
Hopefully, mine/your experience with seller support will become the new norm as it should have been all along.
Seller_XikkOo83AP4JQ
Thank you for posting Susan and for acknowledging the issues some of us were experiencing were real.
I will try my Safe-T claims. At this point every time I get a notice of a return ... I assume it is a 100% loss and just pray I do not get negative feedback to add salt to the wound. I stopped trying to protect my mental health and figured it was the cost of doing business on Amazon's platform.
Seller_XikkOo83AP4JQ
Once upon a time, it was the norm and I felt very supported by Amazon but over the years it has become more adversarial ... almost like auto insurance ... you pay all this money and yet when you need help the answer is "no" regardless of the circumstances.
My thanks was 100% sincere ... I was getting ready to just buy postage directly from USPS because I could not figure it out when I ran across your post.
TYFYS :-)
Seller_m1K2JgvKy48rx
i find this to be literally and figuratively impossible... this is usually a 1 week to 3 years process...
depends on how many times you file a case and refile a case
Seller_4NgNigAww3uNl
I am suspicious of you, which department you work for?
Seller_tZLevkAaWbH6a
Hello,
We've recently encountered an issue with our apparel listings on Amazon. Amazon appears to have removed the original parent variation ASINs from our catalogue and created hidden internal parent variation ASINs managed by the BigBets team. This prevents us from editing or adding attributes to our listings. As the Hidden Parent ASIN is not part of our catalogue and not searchable in Manage your Inventory as well.
Is anyone else in the apparel category facing a similar issue?
Are there any known workarounds to regain control over our Original Parent ASIN?
Seller_oDXVaydIpi3Hi
They'll probably get rid of that employee now.
Seller_oDXVaydIpi3Hi
They'll probably get rid of that employee now.
Seller_aUbEyzlSSnsDJ
It is sad when we have to celebrate amazon actually doing their job.
Seller_aUbEyzlSSnsDJ
It is sad when we have to celebrate amazon actually doing their job.
Seller_dy0iaamuixQa3
This is very good news. Thanks for sharing!!
Seller_dy0iaamuixQa3
This is very good news. Thanks for sharing!!
Seller_2UQL96K7Patvu
For all you doubters. Don't want to gloat as I KNOW Amazon will deny me a claim in the future, but I will take this as a major win for now.
Seller_2UQL96K7Patvu
For all you doubters. Don't want to gloat as I KNOW Amazon will deny me a claim in the future, but I will take this as a major win for now.
Seller_kzuj7A6Cgh8xU
I anticipate a Netflix documentary on the incident. Nevertheless, thumbs up to Seller Support!
Seller_kzuj7A6Cgh8xU
I anticipate a Netflix documentary on the incident. Nevertheless, thumbs up to Seller Support!
Seller_XikkOo83AP4JQ
I can't beleive I am posting this but after spending 40 minutes trying to use/fix Amazon shipping, Seller Support solved my issue in 6 minutes and 20 seconds!
I saw your post while I was trying to found an answer to my issue, which inspired me to try as I had given up on Seller Support.
Maybe I will file those Safe-T claims ... I figured why bother ...I would just eat the losses since they would just reject them and I would waste hours trying to understand why and/or comply ... and just end up frustrated and irritable with my family.
Thanks for posting your experience and renewing my hope the well had run dry.
Seller_XikkOo83AP4JQ
I can't beleive I am posting this but after spending 40 minutes trying to use/fix Amazon shipping, Seller Support solved my issue in 6 minutes and 20 seconds!
I saw your post while I was trying to found an answer to my issue, which inspired me to try as I had given up on Seller Support.
Maybe I will file those Safe-T claims ... I figured why bother ...I would just eat the losses since they would just reject them and I would waste hours trying to understand why and/or comply ... and just end up frustrated and irritable with my family.
Thanks for posting your experience and renewing my hope the well had run dry.
SEAmod
Hi @Seller_XikkOo83AP4JQ
Thank you for posting and for giving our support team new chances to help you. One of the things we do as Community Managers is provide feedback to business teams so they understand issues sellers face on a daily basis. We know that the SAFE-T claim process was missing the mark for sellers in some situations. That is why we have been continuously working with that team to help them see the problems and to help them fix them. I personally try to help as many of you as possible. But there is only one of me, and I know I cannot appeal every claim that went sideways.
Thanks again, and thanks for participating in the forums.
Susan
SEAmod
Hi @Seller_XikkOo83AP4JQ
Thank you for posting and for giving our support team new chances to help you. One of the things we do as Community Managers is provide feedback to business teams so they understand issues sellers face on a daily basis. We know that the SAFE-T claim process was missing the mark for sellers in some situations. That is why we have been continuously working with that team to help them see the problems and to help them fix them. I personally try to help as many of you as possible. But there is only one of me, and I know I cannot appeal every claim that went sideways.
Thanks again, and thanks for participating in the forums.
Susan
Seller_2UQL96K7Patvu
Never thought that my posting would become a beacon of hope, but I am glad that it helped someone.
Hopefully, mine/your experience with seller support will become the new norm as it should have been all along.
Seller_2UQL96K7Patvu
Never thought that my posting would become a beacon of hope, but I am glad that it helped someone.
Hopefully, mine/your experience with seller support will become the new norm as it should have been all along.
Seller_XikkOo83AP4JQ
Thank you for posting Susan and for acknowledging the issues some of us were experiencing were real.
I will try my Safe-T claims. At this point every time I get a notice of a return ... I assume it is a 100% loss and just pray I do not get negative feedback to add salt to the wound. I stopped trying to protect my mental health and figured it was the cost of doing business on Amazon's platform.
Seller_XikkOo83AP4JQ
Thank you for posting Susan and for acknowledging the issues some of us were experiencing were real.
I will try my Safe-T claims. At this point every time I get a notice of a return ... I assume it is a 100% loss and just pray I do not get negative feedback to add salt to the wound. I stopped trying to protect my mental health and figured it was the cost of doing business on Amazon's platform.
Seller_XikkOo83AP4JQ
Once upon a time, it was the norm and I felt very supported by Amazon but over the years it has become more adversarial ... almost like auto insurance ... you pay all this money and yet when you need help the answer is "no" regardless of the circumstances.
My thanks was 100% sincere ... I was getting ready to just buy postage directly from USPS because I could not figure it out when I ran across your post.
TYFYS :-)
Seller_XikkOo83AP4JQ
Once upon a time, it was the norm and I felt very supported by Amazon but over the years it has become more adversarial ... almost like auto insurance ... you pay all this money and yet when you need help the answer is "no" regardless of the circumstances.
My thanks was 100% sincere ... I was getting ready to just buy postage directly from USPS because I could not figure it out when I ran across your post.
TYFYS :-)
Seller_m1K2JgvKy48rx
i find this to be literally and figuratively impossible... this is usually a 1 week to 3 years process...
depends on how many times you file a case and refile a case
Seller_m1K2JgvKy48rx
i find this to be literally and figuratively impossible... this is usually a 1 week to 3 years process...
depends on how many times you file a case and refile a case
Seller_4NgNigAww3uNl
I am suspicious of you, which department you work for?
Seller_4NgNigAww3uNl
I am suspicious of you, which department you work for?
Seller_tZLevkAaWbH6a
Hello,
We've recently encountered an issue with our apparel listings on Amazon. Amazon appears to have removed the original parent variation ASINs from our catalogue and created hidden internal parent variation ASINs managed by the BigBets team. This prevents us from editing or adding attributes to our listings. As the Hidden Parent ASIN is not part of our catalogue and not searchable in Manage your Inventory as well.
Is anyone else in the apparel category facing a similar issue?
Are there any known workarounds to regain control over our Original Parent ASIN?
Seller_tZLevkAaWbH6a
Hello,
We've recently encountered an issue with our apparel listings on Amazon. Amazon appears to have removed the original parent variation ASINs from our catalogue and created hidden internal parent variation ASINs managed by the BigBets team. This prevents us from editing or adding attributes to our listings. As the Hidden Parent ASIN is not part of our catalogue and not searchable in Manage your Inventory as well.
Is anyone else in the apparel category facing a similar issue?
Are there any known workarounds to regain control over our Original Parent ASIN?
