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Seller_2UQL96K7Patvu

Seller Support Resolves Problem in 13 MINUTES!!!!

Seller Support Resolves Problem in 13 minutes. Yes, that is correct! I had a customer do the switcheroo for an item sold through FBA. It only took seller support 13 minutes from the time that they first responded to issue me a reimbursement credit for the full amount.

2.3K views
41 replies
Tags:Customer, Refunds, Return shipment
773
Reply
41 replies
user profile
Seller_oDXVaydIpi3Hi

They'll probably get rid of that employee now.

70
user profile
Seller_aUbEyzlSSnsDJ

It is sad when we have to celebrate amazon actually doing their job.

100
user profile
Seller_dy0iaamuixQa3

This is very good news. Thanks for sharing!!

20
user profile
Seller_2UQL96K7Patvu

For all you doubters. Don't want to gloat as I KNOW Amazon will deny me a claim in the future, but I will take this as a major win for now.

imgimg
40
user profile
Seller_kzuj7A6Cgh8xU

I anticipate a Netflix documentary on the incident. Nevertheless, thumbs up to Seller Support!

80
user profile
Seller_XikkOo83AP4JQ

I can't beleive I am posting this but after spending 40 minutes trying to use/fix Amazon shipping, Seller Support solved my issue in 6 minutes and 20 seconds!

I saw your post while I was trying to found an answer to my issue, which inspired me to try as I had given up on Seller Support.

Maybe I will file those Safe-T claims ... I figured why bother ...I would just eat the losses since they would just reject them and I would waste hours trying to understand why and/or comply ... and just end up frustrated and irritable with my family.

Thanks for posting your experience and renewing my hope the well had run dry.

10
user profile
Seller_m1K2JgvKy48rx

i find this to be literally and figuratively impossible... this is usually a 1 week to 3 years process...

depends on how many times you file a case and refile a case

00
user profile
Seller_4NgNigAww3uNl

I am suspicious of you, which department you work for?

10
user profile
Seller_tZLevkAaWbH6a

Hello,

We've recently encountered an issue with our apparel listings on Amazon. Amazon appears to have removed the original parent variation ASINs from our catalogue and created hidden internal parent variation ASINs managed by the BigBets team. This prevents us from editing or adding attributes to our listings. As the Hidden Parent ASIN is not part of our catalogue and not searchable in Manage your Inventory as well.

Is anyone else in the apparel category facing a similar issue?

Are there any known workarounds to regain control over our Original Parent ASIN?

00
There are no more posts to display
user profile
Seller_2UQL96K7Patvu

Seller Support Resolves Problem in 13 MINUTES!!!!

Seller Support Resolves Problem in 13 minutes. Yes, that is correct! I had a customer do the switcheroo for an item sold through FBA. It only took seller support 13 minutes from the time that they first responded to issue me a reimbursement credit for the full amount.

2.3K views
41 replies
Tags:Customer, Refunds, Return shipment
773
Reply
user profile

Seller Support Resolves Problem in 13 MINUTES!!!!

by Seller_2UQL96K7Patvu

Seller Support Resolves Problem in 13 minutes. Yes, that is correct! I had a customer do the switcheroo for an item sold through FBA. It only took seller support 13 minutes from the time that they first responded to issue me a reimbursement credit for the full amount.

Tags:Customer, Refunds, Return shipment
773
2.3K views
41 replies
Reply
41 replies
41 replies
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user profile
Seller_oDXVaydIpi3Hi

They'll probably get rid of that employee now.

70
user profile
Seller_aUbEyzlSSnsDJ

It is sad when we have to celebrate amazon actually doing their job.

100
user profile
Seller_dy0iaamuixQa3

This is very good news. Thanks for sharing!!

20
user profile
Seller_2UQL96K7Patvu

For all you doubters. Don't want to gloat as I KNOW Amazon will deny me a claim in the future, but I will take this as a major win for now.

imgimg
40
user profile
Seller_kzuj7A6Cgh8xU

I anticipate a Netflix documentary on the incident. Nevertheless, thumbs up to Seller Support!

80
user profile
Seller_XikkOo83AP4JQ

I can't beleive I am posting this but after spending 40 minutes trying to use/fix Amazon shipping, Seller Support solved my issue in 6 minutes and 20 seconds!

I saw your post while I was trying to found an answer to my issue, which inspired me to try as I had given up on Seller Support.

Maybe I will file those Safe-T claims ... I figured why bother ...I would just eat the losses since they would just reject them and I would waste hours trying to understand why and/or comply ... and just end up frustrated and irritable with my family.

Thanks for posting your experience and renewing my hope the well had run dry.

10
user profile
Seller_m1K2JgvKy48rx

i find this to be literally and figuratively impossible... this is usually a 1 week to 3 years process...

depends on how many times you file a case and refile a case

00
user profile
Seller_4NgNigAww3uNl

I am suspicious of you, which department you work for?

10
user profile
Seller_tZLevkAaWbH6a

Hello,

We've recently encountered an issue with our apparel listings on Amazon. Amazon appears to have removed the original parent variation ASINs from our catalogue and created hidden internal parent variation ASINs managed by the BigBets team. This prevents us from editing or adding attributes to our listings. As the Hidden Parent ASIN is not part of our catalogue and not searchable in Manage your Inventory as well.

Is anyone else in the apparel category facing a similar issue?

Are there any known workarounds to regain control over our Original Parent ASIN?

00
There are no more posts to display
user profile
Seller_oDXVaydIpi3Hi

They'll probably get rid of that employee now.

70
user profile
Seller_oDXVaydIpi3Hi

They'll probably get rid of that employee now.

70
Reply
user profile
Seller_aUbEyzlSSnsDJ

It is sad when we have to celebrate amazon actually doing their job.

100
user profile
Seller_aUbEyzlSSnsDJ

It is sad when we have to celebrate amazon actually doing their job.

100
Reply
user profile
Seller_dy0iaamuixQa3

This is very good news. Thanks for sharing!!

20
user profile
Seller_dy0iaamuixQa3

This is very good news. Thanks for sharing!!

20
Reply
user profile
Seller_2UQL96K7Patvu

For all you doubters. Don't want to gloat as I KNOW Amazon will deny me a claim in the future, but I will take this as a major win for now.

imgimg
40
user profile
Seller_2UQL96K7Patvu

For all you doubters. Don't want to gloat as I KNOW Amazon will deny me a claim in the future, but I will take this as a major win for now.

imgimg
40
Reply
user profile
Seller_kzuj7A6Cgh8xU

I anticipate a Netflix documentary on the incident. Nevertheless, thumbs up to Seller Support!

80
user profile
Seller_kzuj7A6Cgh8xU

I anticipate a Netflix documentary on the incident. Nevertheless, thumbs up to Seller Support!

80
Reply
user profile
Seller_XikkOo83AP4JQ

I can't beleive I am posting this but after spending 40 minutes trying to use/fix Amazon shipping, Seller Support solved my issue in 6 minutes and 20 seconds!

I saw your post while I was trying to found an answer to my issue, which inspired me to try as I had given up on Seller Support.

Maybe I will file those Safe-T claims ... I figured why bother ...I would just eat the losses since they would just reject them and I would waste hours trying to understand why and/or comply ... and just end up frustrated and irritable with my family.

Thanks for posting your experience and renewing my hope the well had run dry.

10
user profile
Seller_XikkOo83AP4JQ

I can't beleive I am posting this but after spending 40 minutes trying to use/fix Amazon shipping, Seller Support solved my issue in 6 minutes and 20 seconds!

I saw your post while I was trying to found an answer to my issue, which inspired me to try as I had given up on Seller Support.

Maybe I will file those Safe-T claims ... I figured why bother ...I would just eat the losses since they would just reject them and I would waste hours trying to understand why and/or comply ... and just end up frustrated and irritable with my family.

Thanks for posting your experience and renewing my hope the well had run dry.

10
Reply
user profile
Seller_m1K2JgvKy48rx

i find this to be literally and figuratively impossible... this is usually a 1 week to 3 years process...

depends on how many times you file a case and refile a case

00
user profile
Seller_m1K2JgvKy48rx

i find this to be literally and figuratively impossible... this is usually a 1 week to 3 years process...

depends on how many times you file a case and refile a case

00
Reply
user profile
Seller_4NgNigAww3uNl

I am suspicious of you, which department you work for?

10
user profile
Seller_4NgNigAww3uNl

I am suspicious of you, which department you work for?

10
Reply
user profile
Seller_tZLevkAaWbH6a

Hello,

We've recently encountered an issue with our apparel listings on Amazon. Amazon appears to have removed the original parent variation ASINs from our catalogue and created hidden internal parent variation ASINs managed by the BigBets team. This prevents us from editing or adding attributes to our listings. As the Hidden Parent ASIN is not part of our catalogue and not searchable in Manage your Inventory as well.

Is anyone else in the apparel category facing a similar issue?

Are there any known workarounds to regain control over our Original Parent ASIN?

00
user profile
Seller_tZLevkAaWbH6a

Hello,

We've recently encountered an issue with our apparel listings on Amazon. Amazon appears to have removed the original parent variation ASINs from our catalogue and created hidden internal parent variation ASINs managed by the BigBets team. This prevents us from editing or adding attributes to our listings. As the Hidden Parent ASIN is not part of our catalogue and not searchable in Manage your Inventory as well.

Is anyone else in the apparel category facing a similar issue?

Are there any known workarounds to regain control over our Original Parent ASIN?

00
Reply
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