I had an order with 13 items, but I had only 12 in stock. Therefore, I shipped 12 and refunded one as advised by customer service. I contact the customer about it as well. The issue is that the order is still showing in the unshipped orders. Is this going to go away or affect me in any way? Customer support doesn’t seem to know the answer.

Amazon is claiming that I shipped an order late. THEY received the order at 9:16 am, but the credit card was not authorized until 12:11 that afternoon. The order was finally pushed thought my shipping system at 12:30 pm that same day. I just shipped the order at 9:02 CST (next morning and less than 24 hours since it was placed).

I used Priority Mail, just to make sure the customer gets it on time, but how is this fair???

Why am I being penalized because Amazon took over 3 hours to authorize my customer's credit card?!

We got a message from a customer who placed their order on the 15th this month. We used Amazons "Buy Shipping" option for this order. The order was placed on our FBM side so we processed and got the order shipped on the 16th to be sent to the shipping address shown on the order. The package was delivered on the 19th. But we got a message today with the subject "Package didn't arrive : Requesting a refund"

The customer asked why the package was shipped to a different address and not the correct one and is demanding a full refund for this order and seems like is pointing blame towards us. On our shipping label, we have the correct address, but in the "event details" in the tracking info, it says "customer has requested a delivery address change. Package will now be delivered to the new delivery address".

While we can definitely do a refund, we feel as if our product should be returned back to us.

Any recommendations on how to move forward with this? Tell them to contact Amazon? We did everything as should be.