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Glitch makes it impossible to Update Deposit Methods
A gltich in the ASC Update Deposit Method has prevented us from changing over the Deposit Method, and it has been the most frustrating experience ever in over 14 years of being an Amazon Seller.
The glitch appears to be because we purchased this brand from another large conglomerate, and moved all the account data to a new ASC account, as instructed by Amazon. All of the personal and mailing address information has been independently verified, and we have uploaded Bank Letters (complying fully with the 4 checklist requirements) that the system recognizes the valid bank data, and even allows us to set the new account info up for Amazon.com.mx and Amazon.ca, but this "glitch" prevents the system from verifying it for Amazon.com. Both my personal name as the owner and the corporate owner (an LLC) show in the options for acceptable names on the accounts, but the system never verifies either one, It simply stays in Pending for several hours, then says to Retry.
This is a high volume account with a long history on Amazon, and it is beyond frustrating being unable to get this fixed. Worse, the service from the ASC representatives has been some of the worst I've ever experienced, they simply can't get around just copy/pasting the same ridiculous FAQ that has nothing to do with the issue. Numerous representatives from both the former Owner/Seller and our acquiring company have worked for weeks and weeks, to resolve this issue, which could be very simply updated by any Amazon representative with the ability to manually update the Deposit Methods with the details from the bank letters repeatedly provided, but nobody at Amazon seems to have the will or ability to do so.
Anyone who has seen this glitch and found a workaround, we'd very much like to hear about it, as this has left us at our wit's end and has pretty much destroyed our faith in the competency of any Amazon representative to spend the necessary 5 minutes to fix the issue.
15 replies
Seller_rI7BZIczK8iAC
Unfortunately I have no helpful answer. The only thing I can say is that "transfering" a seller account is not allowed and that the system always will remember the original creator of that account as being the ONLY permitted recipient to receive payouts.
It is not clear although if you are talking about your old initial account or about the new ASC account you created, as instructed.
It would be interesting to see what exactly they told you to do.
Levi_Dylan_Amazon
Hello @Seller_bASCy16EFeIy1,
I am reaching out here as promised in this thread you replied on.
I understand that you are experiencing issues with verifying your deposit method for the Inform Consumers Act which is causing you a great deal of frustration. I have collaborated with our partner teams to understand what is going on and what solutions you have available.
They confirmed that your next step is to assign the approved deposit method to the US store. Once this is completed everything should be go to go. If you would like step by step instruction please visit thread I linked above. If you are physically unable to assign the deposit method to the US store, please share a screenshot of the error you are receiving and I will pass that over to the appropriate team for a review and resolution.
If you run into any other concerns or you have additional questions, please continue to utilize this thread. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_bASCy16EFeIy1
Over a month later, and still no further along, despite dozens of emails from Amazon representatives that they "will escalate it to the right department" and we get nada.
Very poor service from Amazon, and frustrating to have spent so many hours on with absolutely nothing resembling a solution (which would take five minutes for an Amazon representative to verify and fix). We are now owed five-figures from Amazon, and remain trapped in this loop with nothing getting accomplished.
Seller_bASCy16EFeIy1
newest update on a 5 week-old support case with about 30 messages going back and forth says "Oh your documents don't comply with Saudi ARabian citizenship requirements.."" ARGGGHHH.
I'm not Saudi, the business is not in Saudi Arabia, no single part of our business, banking, ASINs, or ownership has anything whatsoever to do with Saudi Arabia, the Amazon ASC representatives in India just copy paste whatever document they have n front of them and call the case closed, absolutely maddening.
It is a simple US business, operating on Amazon.com for years. U.S ownership, large U.S bank, pretty simple stuff...unless you are dealing with Amazon support.
Seller_bASCy16EFeIy1
going on two months now, with no deposits from Amazon, and their overseas reps still sending the same nonsensical copy/paste answers about "Please upload documents again", the same documents from large U.S. banks we have uploaded dozens of times.
At least this time they didn't say it was because of Saudi Arabia, but still no closer to resolution. If there are worse customer-service front line reps in the e-commerce space than the overseas ones Amazon hires, I apparently have not come across them yet.
Absolutely maddening.
Seller_bASCy16EFeIy1
Still nothing, I am beginning to think nobody at Amazon even knows how to fix a very simple Update Deposit Method glitch that would take less than 5 minutes if anyone at this company cared at all, after nearly 50 Case ID messages back and forth with no resolution.
Very disappointing, makes me want to stop using Amazon on the consumer side too if they are that inept on the Seller Central side.
@Connor_Amazon
Nano_Amazon
Hello @Seller_bASCy16EFeIy1
I've checked your account and can confirm that our escalation team is actively working on your deposit method issue through case ID 17330459251. If the issue still persists after the case is resolved, please let me know via this thread.
We appreciate your patience.
Nano
Seller_bASCy16EFeIy1
Thanks Nano, at long last, they emailed me that they have at least now fixed one of the accounts, and a Verified Deposit Method is currently active.
Nano_Amazon
@Seller_bASCy16EFeIy1I'm glad the issue was solved :)
Seller_1IE4gWP5KQdF8
wow how did you get this to be fixed? I’ve been dealing with this since January and this is my full time job so I’m very stressed now. SO many cases open and closed, I call literally daily and nobody can resolve it. I’m desperate 😭😭
Nano_Amazon
Hello @Seller_1IE4gWP5KQdF8
Could you please share the most recent case number related to this issue so I can review it?
Nano
Seller_1IE4gWP5KQdF8
PLEASE NANO I’m a single mom to 7 and this is my full time job, my bills are now behind because of this and I’m so stressed. Here are the 3 cases that are open: 17445375141. 17444435831. 17486126091
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