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Unclear on return window and refund
Item (vinyl album) bought and shipped 8/27.
Buyer received 8/31.
Return request dated and auto authorized on 9/3.
Received item back 10/21.
Do I have to refund?
If not, am I allowed to return it back to the buyer with the explanation of 'returned outside return window?'
Thanks,
David
13 replies
Seller_OvL8C4BJWiuS9
You return it and they will open an A-Z claim, and you will most likely lose, money and item. Is there anything materially different with the item? Is it damaged in anyway?
Seller_zGoDlPZLneGhF
Amazon rarely follows any of their own policies regarding returns, I know it's annoying and they returned it almost 2 months later but the system will auto-refund them and your ODR will be negatively impacted if you do not.
Technically they missed their return window, you could charge a restocking fee?
Joey_Amazon
Hello @Seller_w8pfjswLuRas9,
Thank you for posting here at the forums.
If you wish, please share the Order ID associated with this order/return. This will allow me to better understand the situation and provide you with more accurate information.
Cheers,
Joey
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