create separate attribute "uk 18 knife"

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Seller_4RY9g4vU0Or88

create separate attribute "uk 18 knife"

I am selling a gift set containing a campjng knife I am repeatedly told to do the below:

Please create a separate attribute "customer_restriction_type" and update it with the value "uk_18_knife"

there is no option anywhere to do this? And no one can help me in seller support?

also at the end of email it says:

“If this has not been completed within 7 days, the attribute will automatically update on your behalf”

As I could not do this I left it 8 days and this did not happen.

I’m tearing my hair out I’ve spent hour after hours contacting support and still no resolution for a simple action.

please help someone

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14 replies
Tags:Compliance, Detail page, Listings, Restricted Products
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14 replies
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Seller_4RY9g4vU0Or88

@Danika_Amazon

@Sandy_Amazon

@Blake_Amazon

@Michelle_Amazon

@Simon_Amazon

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JiAlex_Amazon

Hello @Seller_4RY9g4vU0Or88!

For your question, you should be able to edit the item information by clicking "Edit listing", however I would recommend you to use a flat file to update the listing.

Inventory file templates, style guides, and browse tree guides

Upload your inventory file

Any assistance, don’t hesitate to reach out to our support channel.

Regards,

JiAlex

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Seller_4RY9g4vU0Or88

hi, It is 100% not available to on edit listing, also I have tried the templates and none of them have the drop down colomn to change they are also a waste of time. Seller central keep sending the same generic response over 10 times now my issue needs to be esculated as I am totally stuck. It does say in my email that if I do not update in 7 days amazon will updated on my behalf bur this I waited 8 days last time and nothing happened? I cant continue to use seller support I’m going round in circles please help or confirm amazon will update automatically?

please help me I’m desperate to resolve this.

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