Subject: Assistance Needed with FBM Listing Reactivation

Hi everyone,

I hope this message finds you well. I wanted to reach out for assistance regarding an ongoing issue with my FBM listings, which were deactivated back in January. This situation arose due to an error made by an employee who uploaded incorrect databases to Amazon.

Since then, I have been in constant communication with Amazon, providing several invoices, appeals, and standard operating procedures as requested. Unfortunately, despite my efforts, my FBM listings remain deactivated, and I have been receiving the same response from Amazon: "We have received your submission but currently do not have enough information to reactivate your account."

I would like to highlight that my On-Time Delivery Rate is above 90%, and I currently hold 268 points in my Account Health Rating. Given these positive metrics, I am eager to resolve this issue and would greatly appreciate any guidance or support from the community.

Thank you for your time and assistance!

I hope this message finds you well.

Since the end of October, I have noticed that all the listings under my brand have lost their organic search visibility for broad keywords. Despite searching these broad terms, I cannot find my listings in the organic rankings—they only appear as sponsored products.

Typically, my listings would rank on pages 1 to 7 for the broad keywords, but now they seem to have disappeared from the results altogether. This decline is seriously impacting my business, as I have a substantial amount of inventory prepared, and my products are experiencing a significant loss in sales. I’m extremely concerned about the situation.

Could you please have your technical team look into this issue for me?

Thank you for your assistance!

Dear Amazon Seller Performance Team,

I hope this message finds you well. I am writing to express my deep concern regarding the ongoing issue with my FBM listings, where I have been marked as ineligible for the Buy Box, despite maintaining excellent account health and strong performance metrics. My account health is in good standing, with consistent performance across all metrics. I have ample stock available to fulfill orders promptly, ensuring a positive experience for my customers.

Issue:

Despite my efforts to maintain high standards, all my FBM listings are currently marked as Buy Box ineligible. This has severely impacted my ability to compete effectively and provide services to my customers. I have reached out to Amazon support multiple times and even sought advice on forums, but the issue remains unresolved.

Urgent Request:

I kindly request that you review my account and restore Buy Box eligibility for my FBM listings. This situation has become increasingly stressful, as it directly affects my ability to serve my customers and maintain my business operations on Amazon. I am committed to continuing my strong performance on Amazon and would greatly appreciate your prompt assistance in resolving this matter. Restoring my Buy Box eligibility is crucial for me to continue providing excellent service to my customers

@Seller_RsATYbG9XP0HP

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