Reviews and Feedback
If amazon strikes out a feedback ("This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.")
Then the customer goes and posts the same text as a review to a product. Basically copy/paste to the reviews part of a product.
How does keeping that review in - but striking out the exact same text in the seller feedback section - how is this fair or make any sense whatsoever? If its not good to go in the feedback it should be removed from the reviews.
I posted this as a case (15649796341) - but seller support just keeps telling me how to remove the feedback (but that was already removed) - so really not even reading the text in my support ticket.
Any experience in this area?
Reviews and Feedback
If amazon strikes out a feedback ("This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.")
Then the customer goes and posts the same text as a review to a product. Basically copy/paste to the reviews part of a product.
How does keeping that review in - but striking out the exact same text in the seller feedback section - how is this fair or make any sense whatsoever? If its not good to go in the feedback it should be removed from the reviews.
I posted this as a case (15649796341) - but seller support just keeps telling me how to remove the feedback (but that was already removed) - so really not even reading the text in my support ticket.
Any experience in this area?
13 replies
Seller_GYBivd6QH6hzX
Just about anything other than obscenity or hate speech is allowed in reviews; review content guidelines are vastly different than feedback content guidelines.
Seller_Hi7wbO2Kbo6bl
The rules are very different for seller feedback and product review.
Product reviews are never removed by Amazon in response to seller complaint. When Amazon does remove product review(s) it will be for reasons of their own.
Seller_zinnr9HADdMb2
Honestly, do not even waste your time on feedback revisions. You will spin your wheels for hours and get nothing. Accept it and sell sell sell!
Seller_XSqPquQH4FvW1
Many of us think it's not fair that Amazon fixes feedback for FBA sellers w/o warning buyers. If you look at the actual feedback from the Ships from Amazon sellers, many of them have strikeouts that have nothing to do with Amazon's performance.
Danny_Amazon
Hello @Seller_oKuMKbxhzUT8Y- and thanks for joining us here on the forums. I apologize that the needed guidance does not appear to have been provided through that case ID.
Using the case ID, I was able to locate the crossed out feedback, but do not see a review with the same exact text as you mentioned. If you think any review departs from Amazon's Community Guidelines, you can use the process from that page to report it to Amazon. Can you confirm if you've already reported through that pathway or solely opened the case with support directly?
If you have already reported it, could you provide a direct link to the review in question so I can confirm if it can be escalated internally?
Thanks!
Seller_4HsL3GZbyDLea
You will not get it removed. Amazon has zero common sense.
I sold a mechanical part to a customer, a part used to repair an industrial piece of equipment, an air compressor. The customer left a review saying that his wife was unable to achieve an climax when he used this mechanical part on her, in their bedroom at night.
I tried to get Amazon to remove the review. I tired explaining to Amazon that the customer is saying that he used an air compressor part to help his wife achieve adult pleasure.
Amazon's reply to me was that the customer is entitled to his opinion and that there was no problem with what the customer wrote.
The moral of the story is that the customer can say almost anything.
Seller_oKuMKbxhzUT8Y
This is the review https://www.amazon.com/gp/customer-reviews/R10M9PN6NNP4EM/ref=cm_cr_getr_d_rvw_ttl?ie=UTF8&ASIN=B0C7WCFWKC
@Danny_Amazon
Reviews and Feedback
If amazon strikes out a feedback ("This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.")
Then the customer goes and posts the same text as a review to a product. Basically copy/paste to the reviews part of a product.
How does keeping that review in - but striking out the exact same text in the seller feedback section - how is this fair or make any sense whatsoever? If its not good to go in the feedback it should be removed from the reviews.
I posted this as a case (15649796341) - but seller support just keeps telling me how to remove the feedback (but that was already removed) - so really not even reading the text in my support ticket.
Any experience in this area?
Reviews and Feedback
If amazon strikes out a feedback ("This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.")
Then the customer goes and posts the same text as a review to a product. Basically copy/paste to the reviews part of a product.
How does keeping that review in - but striking out the exact same text in the seller feedback section - how is this fair or make any sense whatsoever? If its not good to go in the feedback it should be removed from the reviews.
I posted this as a case (15649796341) - but seller support just keeps telling me how to remove the feedback (but that was already removed) - so really not even reading the text in my support ticket.
Any experience in this area?
Reviews and Feedback
If amazon strikes out a feedback ("This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.")
Then the customer goes and posts the same text as a review to a product. Basically copy/paste to the reviews part of a product.
How does keeping that review in - but striking out the exact same text in the seller feedback section - how is this fair or make any sense whatsoever? If its not good to go in the feedback it should be removed from the reviews.
I posted this as a case (15649796341) - but seller support just keeps telling me how to remove the feedback (but that was already removed) - so really not even reading the text in my support ticket.
Any experience in this area?
13 replies
13 replies
Seller_GYBivd6QH6hzX
Just about anything other than obscenity or hate speech is allowed in reviews; review content guidelines are vastly different than feedback content guidelines.
Seller_Hi7wbO2Kbo6bl
The rules are very different for seller feedback and product review.
Product reviews are never removed by Amazon in response to seller complaint. When Amazon does remove product review(s) it will be for reasons of their own.
Seller_zinnr9HADdMb2
Honestly, do not even waste your time on feedback revisions. You will spin your wheels for hours and get nothing. Accept it and sell sell sell!
Seller_XSqPquQH4FvW1
Many of us think it's not fair that Amazon fixes feedback for FBA sellers w/o warning buyers. If you look at the actual feedback from the Ships from Amazon sellers, many of them have strikeouts that have nothing to do with Amazon's performance.
Danny_Amazon
Hello @Seller_oKuMKbxhzUT8Y- and thanks for joining us here on the forums. I apologize that the needed guidance does not appear to have been provided through that case ID.
Using the case ID, I was able to locate the crossed out feedback, but do not see a review with the same exact text as you mentioned. If you think any review departs from Amazon's Community Guidelines, you can use the process from that page to report it to Amazon. Can you confirm if you've already reported through that pathway or solely opened the case with support directly?
If you have already reported it, could you provide a direct link to the review in question so I can confirm if it can be escalated internally?
Thanks!
Seller_4HsL3GZbyDLea
You will not get it removed. Amazon has zero common sense.
I sold a mechanical part to a customer, a part used to repair an industrial piece of equipment, an air compressor. The customer left a review saying that his wife was unable to achieve an climax when he used this mechanical part on her, in their bedroom at night.
I tried to get Amazon to remove the review. I tired explaining to Amazon that the customer is saying that he used an air compressor part to help his wife achieve adult pleasure.
Amazon's reply to me was that the customer is entitled to his opinion and that there was no problem with what the customer wrote.
The moral of the story is that the customer can say almost anything.
Seller_oKuMKbxhzUT8Y
This is the review https://www.amazon.com/gp/customer-reviews/R10M9PN6NNP4EM/ref=cm_cr_getr_d_rvw_ttl?ie=UTF8&ASIN=B0C7WCFWKC
@Danny_Amazon
Seller_GYBivd6QH6hzX
Just about anything other than obscenity or hate speech is allowed in reviews; review content guidelines are vastly different than feedback content guidelines.
Seller_GYBivd6QH6hzX
Just about anything other than obscenity or hate speech is allowed in reviews; review content guidelines are vastly different than feedback content guidelines.
Seller_Hi7wbO2Kbo6bl
The rules are very different for seller feedback and product review.
Product reviews are never removed by Amazon in response to seller complaint. When Amazon does remove product review(s) it will be for reasons of their own.
Seller_Hi7wbO2Kbo6bl
The rules are very different for seller feedback and product review.
Product reviews are never removed by Amazon in response to seller complaint. When Amazon does remove product review(s) it will be for reasons of their own.
Seller_zinnr9HADdMb2
Honestly, do not even waste your time on feedback revisions. You will spin your wheels for hours and get nothing. Accept it and sell sell sell!
Seller_zinnr9HADdMb2
Honestly, do not even waste your time on feedback revisions. You will spin your wheels for hours and get nothing. Accept it and sell sell sell!
Seller_XSqPquQH4FvW1
Many of us think it's not fair that Amazon fixes feedback for FBA sellers w/o warning buyers. If you look at the actual feedback from the Ships from Amazon sellers, many of them have strikeouts that have nothing to do with Amazon's performance.
Seller_XSqPquQH4FvW1
Many of us think it's not fair that Amazon fixes feedback for FBA sellers w/o warning buyers. If you look at the actual feedback from the Ships from Amazon sellers, many of them have strikeouts that have nothing to do with Amazon's performance.
Danny_Amazon
Hello @Seller_oKuMKbxhzUT8Y- and thanks for joining us here on the forums. I apologize that the needed guidance does not appear to have been provided through that case ID.
Using the case ID, I was able to locate the crossed out feedback, but do not see a review with the same exact text as you mentioned. If you think any review departs from Amazon's Community Guidelines, you can use the process from that page to report it to Amazon. Can you confirm if you've already reported through that pathway or solely opened the case with support directly?
If you have already reported it, could you provide a direct link to the review in question so I can confirm if it can be escalated internally?
Thanks!
Danny_Amazon
Hello @Seller_oKuMKbxhzUT8Y- and thanks for joining us here on the forums. I apologize that the needed guidance does not appear to have been provided through that case ID.
Using the case ID, I was able to locate the crossed out feedback, but do not see a review with the same exact text as you mentioned. If you think any review departs from Amazon's Community Guidelines, you can use the process from that page to report it to Amazon. Can you confirm if you've already reported through that pathway or solely opened the case with support directly?
If you have already reported it, could you provide a direct link to the review in question so I can confirm if it can be escalated internally?
Thanks!
Seller_4HsL3GZbyDLea
You will not get it removed. Amazon has zero common sense.
I sold a mechanical part to a customer, a part used to repair an industrial piece of equipment, an air compressor. The customer left a review saying that his wife was unable to achieve an climax when he used this mechanical part on her, in their bedroom at night.
I tried to get Amazon to remove the review. I tired explaining to Amazon that the customer is saying that he used an air compressor part to help his wife achieve adult pleasure.
Amazon's reply to me was that the customer is entitled to his opinion and that there was no problem with what the customer wrote.
The moral of the story is that the customer can say almost anything.
Seller_4HsL3GZbyDLea
You will not get it removed. Amazon has zero common sense.
I sold a mechanical part to a customer, a part used to repair an industrial piece of equipment, an air compressor. The customer left a review saying that his wife was unable to achieve an climax when he used this mechanical part on her, in their bedroom at night.
I tried to get Amazon to remove the review. I tired explaining to Amazon that the customer is saying that he used an air compressor part to help his wife achieve adult pleasure.
Amazon's reply to me was that the customer is entitled to his opinion and that there was no problem with what the customer wrote.
The moral of the story is that the customer can say almost anything.
Seller_oKuMKbxhzUT8Y
This is the review https://www.amazon.com/gp/customer-reviews/R10M9PN6NNP4EM/ref=cm_cr_getr_d_rvw_ttl?ie=UTF8&ASIN=B0C7WCFWKC
@Danny_Amazon
Seller_oKuMKbxhzUT8Y
This is the review https://www.amazon.com/gp/customer-reviews/R10M9PN6NNP4EM/ref=cm_cr_getr_d_rvw_ttl?ie=UTF8&ASIN=B0C7WCFWKC
@Danny_Amazon
